JOB DESCRIPTION

The Messaging SDK for iOS powers the messaging experience for customers looking to provide the best support possible for their business. We are looking for someone who would be actively involved in the discovery and implementation of new capabilities on a feature team. You have a broad view of standard practices in the iOS community and have experience working with concepts like dependency injection, reactive programming, inversion of control, unit & instrumentation testing. Tapping into their experience mentoring colleagues and championing engineering excellence, they will help drive engineering standards impacting the Messaging SDK teams.

REQUIRED EXPERIENCE:

• Proficient with Swift and Objective-CÂ
• SDK Architecture e.g. MVP, MVVM, MVI etc
• Consistent track record of coaching and mentoring junior developers engineering skills.
• Solid understanding of the iOS platform.
• Experience writing Unit & Instrumentation tests.
• API Integrations, experience in integrating RESTful APIs and other web services into iOS applications, handling JSON/XML data, and networking.
• Good communication skills - you can effectively express your point of view to others and just as importantly, actively listen to others ensuring a good discussion.
• Ability to work collaboratively in a team environment.

PREFERRED REQUIREMENTS:

• Experience using WebSocket for asynchronous communication.
• Knowledge of modern architectures and design principles.
• Expertise with other mobile platforms or SDKs is a plus.
• Cloud device testing using Firebase Test Lab, BrowserStack, SauceLabs.
• Open-source contributions or active Github profile.
• Experience architecting SDKs and large scale features across teams.

THE INTELLIGENT HEART OF CUSTOMER EXPERIENCE

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here .
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request

WHAT YOU€™LL BE DOING

• Working as part of an agile, intelligent, passionate, and humble team to deliver on top-level initiatives that enable crucial capabilities for our customers and integrators.Â
• Expect to work closely with product management and colleagues from web and backend teams to represent the mobile perspective as features are being architected across the workstreams.
• Be an integral part of the development life-cycle including conceptualisation, design, implementation, testing, and ensuring high quality releases of the Messaging SDK.
• Participating in technical discussions and decision-making with other teams and partners across the wider engineering organisation!