JOB REFERENCE: 975887

We are looking for a motivated individual to join our Finance Business Improvement Team as a Support and Training Analyst. The ideal applicant will have a deep understanding of ERPs and Finance Systems and demonstrate exceptional troubleshooting skills, working collaboratively to achieve positive outcomes. Effective communication is key for success in this role, given the high volume of tasks with competing priorities. Our primary focus is on maintaining quality client service amid these demands.

WHO WE ARE LOOKING FOR:

• Significant experience in providing system support, advice, and training to users.
• A solid understanding of how ERPs and Finance Systems work.
• Significant experience in troubleshooting and problem-solving.
• Strong organisational skills with the ability to prioritise and complete tasks efficiently.
• Ability to work autonomously and as a collaborative team member.
• Experience in preparing and delivering accurate, high-quality training.
• Exceptional written and oral communication skills.
• Experience using Technology One software products.
• A solid understanding of accounting concepts (desirable).
• A degree with relevant experience or a combination of experience and/or education/training.

YOUR RESPONSIBILITIES WILL INCLUDE:

• Manage and analyse Help Desk requests to identify and resolve system issues and training needs, ensuring procedures are up to date.
• Provide technical support, investigating, diagnosing, and resolving user issues as necessary.
• Aid in testing Financial System upgrades, analysing results, and updating relevant documents as needed.
• Provide support to users with queries related to the University’s financial services applications.
• Use your problem-solving skills to investigate issues and find positive resolutions.
• Create and maintain support documentation to assist others in their issue troubleshooting.
• Contribute to the continuous improvement of finance processes.
  You will be joining an enthusiastic and driven team who contribute to continuous improvement of finance processes.

ROLE REQUIREMENTS:

• As this is a continuing (permanent) role, you will require permanent work rights in Australia to be considered
• Successful applicants are subject to a National Police Clearance, and background, integrity, and reference checks to Curtin’s satisfaction
  About Curtin University
  We are an energetic, dedicated team of academics and professionals working together to provide global solutions through quality graduates and innovative research. Curtin is a welcoming space where integrity, respect for one another, courage, excellence, and impact are essential to everyday life. First Nations people, those identifying as LGBTQIA+, parents, carers, people of all ages, abilities and genders, and people of diverse ethnicity, nationality and faith are encouraged to apply. Our aim is to create a workforce that reflects the diversity of the community in which we live. For more information, please visit our Diversity and Inclusion page - https://staff.curtin.edu.au/discover-curtin/diversity-equity-and-inclusion-at-curtin/

IF THIS SOUNDS LIKE YOUR NEXT ROLE, PLEASE CLICK APPLY NOW ENSURING TO ATTACH THE FOLLOWING DOCUMENTS:

• Up to date resume
• Cover Letter outlining your interest and experience
• A document addressing the selection criteria (who we are looking for)
  If you have any queries in relation to this opportunity or the application process, please contact our careers team on CurtinCareers@curtin.edu.au or 08 9266 9000 (option 3,1), quoting the reference number. Please note applications will not be accepted via this email address.