JOB DESCRIPTION:

DXC Technology (NYSE – DXC) est la première société indépendante de services informatiques de bout en bout. Elle dirige les transformations numériques pour les clients en modernisant et en intégrant leurs technologies de l’information courantes, et en déployant des solutions numériques à l’échelle pour produire de meilleurs résultats commerciaux. L’indépendance technologique de l’entreprise, ses talents mondiaux et son vaste réseau de partenaires permettent à 6 000 clients des secteurs privé et public de tirer parti du changement dans 70 pays. DXC fait partie des meilleures entreprises citoyennes. Pour plus d’informations, visitez le site www.dxc.technology et explorez thrive.dxc.technology, la destination numérique de DXC pour les innovateurs.

QUALIFICATIONS REQUISES

Diplôme d’école secondaire ou G.E.D
Minimum 1 an ou plus d’expérience de support technique et de service à la clientèle.
Expérience de travail avec des produits d’entreprise et Système opérateur.
Expérience à résoudre des problèmes d’ordinateurs.
Expérience de travail avec la politique d’escalade d’une entreprise.

AUTRES QUALIFICATIONS

Compétences interpersonnelles pour interagir avec les clients et les membres de l’équipe
Fortes compétences en communication
Compétences organisationnelles pour équilibrer et prioriser le travail
Compétences analytiques et de résolution de problèmes
Compétences en leadership pour encadrer et guider le personnel moins expérimenté
Capacité à travailler individuellement ainsi que dans un environnement d’équipe,
Être disposé à travailler en présentiel au bureau.
Ce poste requiert une rotation des horaires de travail sur 24/7 , y compris la nuit et les week-ends
DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. With decades of driving innovation, the world’s largest companies trust DXC to deploy our enterprise technology stack to deliver new levels of performance, competitiveness and customer experiences. Learn more about the DXC story and our focus on people, customers and operational execution at www.dxc.technology.

WHO YOU ARE / BASIC QUALIFICATIONS

• High school diploma or G.E.D.
• One or more years of technical training in computer support preferred
• One or more years of technical or customer support experience
• Experience working with company products and operating systems
• Experience with solving computer-related problems
• Experience working with company escalation policy
• Will require 24hr shift work including weekends (rotating shifts)

OTHER QUALIFICATIONS

• Interpersonal skills to interact with customers and team members
• Strong communications skills
• Organization skills to balance and prioritize work
• Analytical and problem solving skills
• Leadership skills to mentor and provide guidance to less experienced personnel
• Ability to work individually as well as in a Team Environment, Work Environment, Office environment.

WORK ENVIRONMENT:

• Will require 24 hr shift work including weekends (rotating shifts).
• Remote from Home anywhere in Canada
  DXC is an equal opportunity employer. We welcome the many dimensions of diversity. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.
  In addition, DXC Technology is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail AODA Canada Requests.
  Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.
  At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
  Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here

• Assist customers in resolving all technical problems by providing troubleshooting guidance regarding software and hardware problems.
• Resolve and/or refer more complex technical problems through a defined escalation process.
• Follow up with customers to ensure that customer inquiries are resolved within the contracted or agreed upon time frame.
• Log and track inquiries using a problem management database and maintains history records and related problem documentation.
• Identify, evaluate, and prioritize customer problems and complaints to ensure that inquiries are resolved appropriately.