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We are looking for a Technical Consultant (in other companies this person could hold the title of Technology Success Manager, Client Technology Advisor, IT Manager, Client Systems Engineer, Technology Engagement Manager) to join our Managed Services team. The Technical Consultant holds the ultimate accountability for a dedicated client base’s technology needs and satisfaction. This role will be based out of our Denver office.

REQUIRED SKILLS, EXPERIENCE, AND ATTRIBUTES

• The ability to diagnose, troubleshoot, and resolve advanced technical issues
• oe.g. software installation and configuration, infrastructure issues, data base administration, and server issues
• The ability to troubleshoot and support Microsoft platforms
• oe.g. M365, Active Directory, all current flavors of Windows
• Advance knowledge of networking principles, what they mean, and how they interact
• oe.g. TCPIP, DNS, DHCP, LAN/WAN
• The ability to diagnose, troubleshoot, and resolve advanced network issues
• oe.g. internet connectivity, firewalls, DNS, VPN, and patching issues
• Advanced knowledge in cloud solutions
• oe.g. AWS, Microsoft Azure, and WMWare cloud
• Advanced Virtualization experience
• oe.g VMWare and Hyper-V
• Proficient in installing, diagnosing, and upkeep of peripheral devices
• oe.g. scanners, printers, and monitors issues
• Advanced knowledge of standard IT Security practices
• oe.g. virus remediation, firewalls, and phishing issues
• Advanced knowledge of backup and disaster recovery concepts
• Experience in technology consulting and strategy for a business
• 4+ years’ experience in a Systems Administrator/IT Manager role or equivalent experience
• 3+ years’ working with a Managed Service Provider or equivalent experience
• Experience mentoring, training, and leading individual contributor or a small team

PHYSICAL REQUIREMENTS

Work is primarily sedentary but requires exertion and lifting of up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Occasional crawling, kneeling, and squatting. Repetitive use of computer (keyboard/mouse), and phone. Visually inspects, prepares, and analyzes data & figures; views computer constantly. Frequent travel (car). Occasional exposure to outdoor environmental conditions as a result of travel.
We’re looking for smart, highly skilled, passionate people to help us do something daring, difficult, and incredibly rewarding. If you are ready to learn, be inspired, solve problems, grow professionally, and unleash your talent. Come as you are and apply today!

Preferred Skills, Experience, and Attributes

• Intermediate knowledge of Apple, Mac OS, and iOS troubleshooting experience a plus
• Experience working in a ticketing management system is a plus
• An awareness of how technology impacts business
• Ability to learn diverse systems, software, and applications within a business environment
• Professional confidence
• An aptitude towards service
• Ability to learn from experienc

CORE RESPONSIBILITIES

• Consult a client base on their technology strategy
• Help clients solve their business problems with technology
• Partner with the Client Success team on on-going technical strategy initiatives for your client base
• Building long term, context rich, and trust-based relationships with clients
• Managing the Technical Engineer(s) by setting and maintaining expectations & accountability
• Ticket management and client documentation consistent with processes in our Service Delivery Handbook
• Maintaining to our Service Level Agreement by responding to user requests from clients within a 30-minute timeframe
• Follow up with end users to ensure their technical issues are resolved
• Reaching a goal of dedicating 6 hours daily or 30 hours weekly to client attributed work
• Reaching a goal of 75% utilization on a consistent basis
• Learning independently about our clients’ ever-changing systems
• Traveling to local client locations on a daily or weekly basis, depending on clients’ needs
• Act as a technical escalation point and mentor to other engineers within the pod
• Collaborate with other service line and departments to ensure an effortless experience for our clients
• Doing what it takes to provide an effortless experience to the end users to build trust and credibility within a client group

CORE RESPONSIBILITIES, PREFERRED QUALIFICATIONS & ATTRIBUTES

• The ability to communicate complex technology concepts to non-technical people at all levels of client organizations
• The ability to own complex technical problems and see them through to resolution
• A focus on finding appropriate long-term solutions to technical issues
• The ability to work in a directed autonomy environment
• An empathetic approach to solving client problems
• A positive, courteous demeanor
• A passion for solving problems
• Receptive to candid feedback
• Curiosity about technology and motivation to learn independently

Preferred Skills, Experience, and Attributes

• Intermediate knowledge of Apple, Mac OS, and iOS troubleshooting experience a plus
• Experience working in a ticketing management system is a plus
• An awareness of how technology impacts business
• Ability to learn diverse systems, software, and applications within a business environment
• Professional confidence
• An aptitude towards service
• Ability to learn from experience

Career Path Opportunities
The Technical Consultant role offers opportunities for career advancement within the Managed Services and Professional Services. Depending on performance, technical skills, and soft skills, individuals in this role may progress to positions such as Project Engineer 2, Project Consultant, or Lead Technical Consultant.

HOW TO APPLY FOR INTERNAL ROLE:

Interested in another role at Greystone? Please review the following guidelines to successfully apply for an internal role. Before applying, kindly inform your leader of your intention to pursue the role. Craft and upload a concise cover letter, articulating your interest in the role at Greystone and highlighting what you’ve accomplished in your current position at Greystone. Add some of your flare into the cover letter! Skip the resume this time; we’ve got it covered. Once you hit submit, our People team will reach out. We’re thrilled about the potential growth opportunity for you!
Afraid you’re missing a technological requirement? Apply anyhow. We’re probably okay with teaching you some stuff if you’re as obsessive about customer service as we are.
Greystone Technology is committed to creating an inclusive environment and is proud to be an equal opportunity employer. Greystone recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
Greystone Technology is looking for creative, self-accountable IT professionals to engage in our fast-paced, people-driven service model. Average IT people tend to be great at solving technical issues, but poor at understanding the true problems that need to be solved.
We’ve redesigned the way technology services are provided – from the ground up. We don’t start with solutions; we start with questions. Lots of them. Then we listen. Service providers have a well-earned reputation for sharing the answer before knowing the problem, resulting in businesses getting solutions they don’t need to problems they don’t have.
If you think differently, solve creatively, and love to connect with people, we want you to join our mission of digging deep and proving how meaningful IT services can be. It’s as common sense as it is revolutionary.
Please note: Every application submitted through Workday is reviewed by a real person — not an AI. We value your time and take each submission seriously.