The duties that the incumbent of the vacancy will be expected to perform. Duties Description ITS provides operational support to state agencies on a 24x7x365 basis; some positions may be required to provide this critical service at any time.The New York State Office of Information Technology Services (ITS) provides operational support 24 hours a day, 7 days a week, 365 days of the year, supporting more than 4,900 applications for 53 New York State Agencies.Under the direction of the Information Technology Architect 2, the Technology Analyst 2 (Rapid Application Development) will be responsible for designing and overseeing the implementation of secure and efficient enterprise applications, with minimal traditional coding needed, to meet client agency business needs. The position will research and analyze internal business processes to optimize and automate them. It will collaborate with business stakeholders and end users to gather and document software requirements and work closely with developers to design, test, and implement new software features and updates. This position may directly supervise a team of Technology Analyst 1’s (Rapid Application Development).Duties include, but are not limited to, the following: • Gather and analyze client agency business requirements from stakeholders.• Develop applications using low-code platforms such as form builders, pre-built templates, and a drag-and-drop visual interface.• Design and optimize process workflows for business process automation.• Create and maintain database connections and external system integrations.• Test and debug applications to ensure proper functionality and performance.• Provide technical support and troubleshooting for low-code applications.• Conduct code reviews and enforce adherence to best practices and coding standards.• Document technical specifications, user guides, and training materials.• Implement changes and enhancements based on user feedback and business needs.• Monitor application performance and optimize for speed and scalability.• Ensure compliance with data protection and security policies in coordination with IT and information security professionals.• Participate in security risk reviews and remediation activities including producing written reports.• Train and support end-users in utilizing low-code applications.• Stay updated with new features and updates of low-code platforms.• Perform regular maintenance and updates on applications.• Collaborate with other developers and departments to integrate low-code solutions with existing IT infrastructure.• This position may perform the full range of supervisory duties.
The minimum qualifications required for this vacancy. Minimum Qualifications Six (6) years of broad information technology (IT) experience, demonstrating a comprehensive understanding of various IT disciplines and how they intersect within large-scale organizations.• At least two (2) years of IT experience must be in low code software analysis or a related technical role.Education/Experience SubstitutionsEarned college degrees in information technology, computer science, or a related field of study may substitute for the specified years of broad IT experience as follows: • Associate’s degree substitutes for 2 years of experience.• Bachelor’s degree substitutes for 4 years of experience.• Master’s degree substitutes for an additional 1 year of experience.• Doctoral degree substitutes for an additional 2 years of experience.Preferred qualifications: • Ability to diagnose application issues and decide what can be done with low-code instead of traditional coding.• Intuitive understanding of turning ideas into working applications using a drag-and-drop visual environment.• Familiarity with pre-built templates, drag-and-drop visual interface, and entity builder.• Basic knowledge of SQL, HTML, CSS, JavaScript, and general Web 2.0 techniques.• Proven experience as a Software Analyst or similar role in software development, familiar with Agile or Scrum methodologies.• Strong analytical, problem-solving, and troubleshooting abilities with attention to detail.• Proven experience with low-code platforms such as OutSystems, Mendix, or Microsoft Power Apps.• Strong understanding of software development life cycle (SDLC).• Proficiency in designing and optimizing business process workflows.• Experience with database management and integrations with external systems.• Proficient in debugging and testing to ensure application quality.• Knowledge of best practices and coding standards in software development.• Excellent documentation skills, including technical specifications and user guides.• Ability to work collaboratively in a team environment.• Familiarity with Agile methodologies.• Excellent communication skills for gathering requirements and training end-users.• Understanding of data protection and security policies.• Ability to adapt to new features and updates on low-code platforms.• Experience with performance monitoring and optimization of applications.• Ability to manage regular maintenance and updates to applications.• Strong coordination skills to work with IT and security professionals, as well as other developers and departments.Please note: • Appointment to this position and continued employment with the agency is contingent upon obtaining and/or maintaining New York State residency within six months of hiring.• Appointment to this position is not final until all agency approvals have been granted
Additional comments regarding the vacancy. Additional Comments ITS will not offer permanent employment to any candidate unless the candidate provides documentation that they are authorized to accept work in the United States on a permanent basis. It is the policy of ITS not to hire F1 or H1 visa holders for permanent employment or to sponsor non-immigrant aliens for temporary work authorization visas or for permanent residence.Some positions may require fingerprinting.Some positions may require up to 25% travel and/or lifting up to 50 lbs. Some positions are pending Civil Service approval. Details of position(s) will be described further if you are selected for an interview.If eligible, positions located in New York City will receive an additional $3,400 downstate adjustment location pay with regular annual salary. Positions located in the Mid-Hudson will receive an additional $1,650 adjustment location pay.to permanent non-competitive and the official probationary period will begin.Benefits of Working for NYS Generous benefits package, worth 65% of salary, including: Holiday & Paid Time Off• Thirteen (13) paid holidays annually• Up to Thirteen (13) days of paid vacation leave annually• Up to Five (5) days of paid personal leave annually• Up to Thirteen (13) days of paid sick leave annually for PEF.• Up to three (3) days of professional leave annually to participate in professional developmentHealth Care Benefits• Eligible employees and dependents can pick from a variety of affordable health insurance programs• Family dental and vision benefits at no additional costAdditional Benefits• New York State Employees’ Retirement System (ERS) Membership• NYS Deferred Compensation• Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds• Public Service Loan Forgiveness (PSLF)• And many more.The Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to apply.
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