At Equitable, we believe work should be a place where you feel supported, inspired, and empowered to grow. In our caring and collaborative environment, your curiosity is encouraged, your passion is recognized, and your contributions truly matter. Together, we create meaningful impact—for our clients, our communities, and each other.
Position Title: Co-op - Technology Specialist, Service Desk
Reports To: Senior Technology Manager, Digital Workplace
Department: Information Technology
Term: Temporary Full-Time, Four (4) Month Contract
Work Term: January 5, 2026 – April 24, 2026
Salary: According to the school’s recommended Co-op earnings
Work Arrangements: This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum requirement.
Important Application Instructions: This role is open only to students currently enrolled in a formal co-op program through their post-secondary institution.
To confirm your eligibility, please upload your resume, academic transcript, and work term evaluation in one PDF file.
You will have the option to upload this document during the Candidate Information section at the bottom of the application form. Applications without proof of co-op eligibility may not be considered.
The Opportunity: We are looking for a Co-op - Technology, Specialist, Service Desk to join the End User Services team! We’re looking for a motivated student who wants to contribute their skills to our team, who is passionate about customer service excellence while focused on technical support, remains diligent to the process, and above all – does the right thing. In this role, the successful candidate will be responsible for delivery of 1st level IT end-user support of incidents, requests and problems supporting Equitable’s production, pre-production, and disaster recovery environments.
Now is an exciting time to join one of the Waterloo Area’s Top Employer for 2025 and Southwestern Ontario’s Top Employers for 2024!

• Deployment and recovery of computers and other peripherals
• Handle onboarding and offboarding requests for our end user base while maintaining inventory and financial tracking of equipment
• Provide on-site 1st level Incident and Request management support to IT end-users employees, with a particular emphasis and focus on first call and level resolution
• Accountable and responsible for the monitoring and alerting to key service impacting situations; includes appropriate IT and business escalation management
• Accountable to Service and Operational Level agreements between the business and IT
• Continuous improvement, automation and innovation in the management and delivery of Service Desk process and operations, inclusive of building and documenting improvements
• Make decisions independently using logical assumptions and information
• Develop highly effective relationships with customers, peers, and operational staff characterized by mutual trust and respect
• Perform other duties as required
• Fostering a culture of continuous learning and growth within the team, helping individuals achieve their personal and professional goals.