Overview:
Our team members are the heart of what makes us better.
At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.
Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.
The EPIC IT Instructional Designer supports all aspects of end user training in their respective EPIC module including learning & documenting workflows, building and maintaining a training environment, creating classroom content & competency exams, and preparing and credentialing classroom trainers across the Hackensack Meridian Health (HMH) network. Works with others as/where appropriate to keep current with module advances and changes, and has indirect reporting to the IT Training Manager to ensure training standards, curriculum, and environments are uniformly maintained.
This position is an Instructional Designer/Principal Trainer for Epic Hospital Billing.The ideal candidate should have 1-2 years experience as an Epic Hospital Billing Principal Trainer/instructional Designer and be Certified in Hospital Billing.
Responsibilities:

A day in the life of a EPIC IT Instructional Designer at Hackensack Meridian Health includes:

• Master both the respective EPIC module and the relevant operational workflows.
• Develop and maintain EPIC course curriculum and all training materials for respective EPIC applications.
• Develop and maintain an in-depth understanding of workflows to properly develop training curriculum and related materials.
• Complete build and test in the proof of concept (POC) environment for new system build.
• Build, test, and maintain the Master training environment.
• Ensure all classroom training and related training materials adhere to current Hackensack Meridian Health policies and procedures.
• Conduct training for all new and existing staff utilizing EPIC in preparation for system activation
• Teach additional credentialed trainers and super users who will assist with classroom training for end users; this will include monitoring the trainer’s adherence to course curriculum, knowledge of applicable workflow, and overall EPIC system knowledge.
• Design and develop end-user competency exams.
• Lead training efforts stemming from software upgrades and updates; Coordinate closely with system analysts in order to develop proper training in consideration of all end users roles to ensure effective training in advance of software updates and new version releases.
• Provide hands-on support to system end users with learned application knowledge and documents project issues.
• Participate in testing and workflow validation of all new systems and modifications before implementation into the production environment.
• Maintain customer service orientation and responsiveness.
• Obtain certified proficiency within each assigned EPIC application module.
• Communicate effectively with project leadership, team members, and customers.
• Assist application analysts in gathering end user requirements by working directly with operational leaders and their staff.
• Other duties and/or projects as assigned.
• Adheres to HMH Organizational competencies and standards of behavior.

Qualifications:

EDUCATION, KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Bachelor degree from accredited institution with strong record of academic achievement, preferably in adult education and/or professional discipline (i.e., nursing, pharmacy, etc.); or 4 years of related experience.
• A minimum of 3 years of experience in healthcare with strong knowledge of operational workflow.
• Excellent written and verbal communications skills.
• Must be able to write and edit curriculum for all roles that require training and create job aids and other training materials.
• Must possess solid interpersonal skills.
• Must be willing to spend significant time leading classroom training and must be able to present the material clearly and with confidence.
• Strong organizational skills with the ability to meet deadlines and attend numerous meetings.
• Self-motivated with the ability to quickly learn new concepts and job requirements as well as handle frequent change.
• Willingness to travel overnight for educational classes and work non-standard and/or extended hours.

EDUCATION, KNOWLEDGE, SKILLS AND ABILITIES PREFERRED:

• Previous experience with adult education and/or instructional design.

Please refer the Job description for details