QUALIFICATIONS

• Bachelor’s or master’s degree preferably in Computer Science or Computer Information Systems OR equivalent experience and/or certifications.
• 12-15 years experience as a ServiceNow Developer.
• Excellent communication skills (written, verbal, and presentation) for both a technical and non-technical audience.
• Experience Integrating ServiceNow with external systems using JDBC and various Web Services, such as JSON, XML, REST, SOAP, etc., is preferred.
• Experience integrating 3rd party measurement, monitoring, incident management, and reporting software with ServiceNow.
• Experience integrating with Galileo Suite for XaaS preferred.
• Experience with JavaScript, HTML/CSS, and AJAX.
• Experience with the following ServiceNow Products: ITSM, CMDB, PPM, FSM, CSM, AppDev Engine preferred.
• Scripting in various areas (business rules, client scripts, UI actions, ACL, UI policies, portal pages, UI pages)
• Ability to configure flows and workflows .
• Ability to create and maintain Service Catalog and Portal experience (must-have skill).
• Demonstrate ability to gather requirements, including problem definition, requirements elicitation, and impact analysis on complex projects spanning multiple stakeholder communities, design and implementation specs, application configuration, workflow configuration, UI configuration, development of reporting, development of requirement integration components, and testing and QA; must be able to coach the team through this process.
• Experience with ServiceNow Patch and Major Version Upgrade deployment and support will be helpful.
• Ability to thrive in an agile environment with evolving requirements. and possess a good understanding of Agile, Lean, and Scrum principles.
• Experience with ServiceNow Automated Test Framework (ATF) to automate and verify applications, customizations, or configurations.

MUST BE A U.S. CITIZEN DUE TO SECURITY REQUIREMENTS.

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness Program
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All! Equal Opportunity Employer

WHAT WILL YOU BE DOING?

You will work in a dynamic and challenging environment with a team that provides diverse solutions to our business stakeholders and Project Managers within our Services Organization. The IT SC&E Operations team uses a broad range of functional and technical skills to continue building our ServiceNow platform, including integrations to various boundary applications.

RESPONSIBILITIES

• Participate and consult in architecture, design, development, implementation of integrations, and configuration of our ServiceNow platform.
• Collaborate with various teams and business stakeholders to understand business requirements and propose technical solutions.
• Participate in strategic project planning that improves operational efficiency across WWT’s Professional Services and Engineering departments.
• Test end-to-end solutions to ensure complete satisfaction of internal and external users including unit, functional, and regression testing.
• Mentor and collaborate with offshore/onsite developers, perform code reviews, and promote best practices and direction to team members.
• Support the development of technical solutions and provide ongoing assistance and consultation to resolve problems to ensure the solutions meet the end user’s requirements.
• Provide guidance and direction on Production Issues.
• Create and update existing technical/configuration documentation.
• Perform platform upgrades.
• Must be a U.S. Citizen due to security requirements.