JOB SUMMARY

Our Operations team is seeking a skilled Infrastructure & Systems Administrator to enhance our team, based out of Dartmouth, Nova Scotia! In this pivotal role, you will leverage your experience and expertise to design, deploy, and maintain robust infrastructure solutions that support the optimal performance and security of our mission-critical communications systems.
Who are we? In short, we’re a fast growing, award-winning company with focus on mission-critical communications that help our customers save lives. We are radio, console and dispatch experts. We are innovative, collaborative and supportive. We work with an impressive range of clients in the public safety sector within North America and our equipment handles emergency communications in sites across the continent.
Who are you? You are a dedicated IT professional with a passion for technology and commitment to excellence. As a key member of our team, you will collaborate with cross-functional departments, engage directly with clients and contribute to continuous improvement initiatives. You thrive in dynamic environments and are eager to contribute to a team that values collaboration.
This position offers the best of both worlds as a hybrid opportunity, supported as a mostly remote (at your preference), with periods of on-site work and training at our office in Dartmouth, Nova Scotia. You can expect this to average a day per week, with some weeks none and some weeks several, all depending on the current activities. This position includes on-call shift work leading remote technical support in the case of customer incidents, in shift rotations that cover 24x7x365 operations including all holidays, for extra pay. The candidate in this role must be able to travel to customer sites in Canada and the United States for short periods of on-site work.

YOUR QUALIFICATIONS:

· Intermediate Linux System Administration skills, including the ability to manage and troubleshoot services, configure and maintain system components (e.g., networking, storage, users, and permissions), and perform routine tasks such as log analysis, package management, and system monitoring. Proficiency with remote access tools like SSH and SCP, as well as confident use of the command line, is essential
· Networking and Realtime IP protocols (e.g. SIP, RTP, NTP, SNMP, etc.)
· Shell scripting using BASH, Python or other scripting languages
· Strong technical communication skills
· High level of professionalism, attention to detail and strong work ethic
· Excellent customer service skills
· Strong problem solving and conflict resolution skills
· Strong organization, presentation and time management skills
· Strong English communication skills, both written and verbal
· Collaborative work philosophy

YOUR EXPERIENCE:

· A technical degree or equivalent experience
· A minimum of three (3) years of related industry experience
· Experience working as a Tier 2 help desk representative would be a bonus
· Professional Engineers qualification (EIT/P.Eng.) would be a bonus

NICE TO HAVE SKILLS:

· Knowledge of radio network design and use of radio technologies: basic understanding of land mobile radio systems with the ability to troubleshoot levels, impedances, timings and other settings; understanding of audio performance characteristics and audio processing tools such as AGC, audio compressors and EIA tone remote control
· QA or testing experience
· CCNA or similar networking certification
· Experience with cloud computing technologies
· Experience with dispatch operations
· Knowledge of radio protocols such as P25, MDC, and paging
· Familiarity with git, Zabbix (or something similar) and the ELK stack
· Practice using json and YAML (or specifically Ansible)
· Working knowledge of VMs and Docker
· Exploratory testing