The Vancouver Whitecaps Football Club is seeking a strategic and operational leader to serve as Director, Information Technology. The successful candidate will be responsible for overall leadership and administration of all aspects of the Club’s IT infrastructure, equipment, support services, network/systems administration and cybersecurity across the Club’s offices and training facility. This role will work closely with the Coordinator, IT and act as key liaison with the Major League Soccer (MLS) technology team to ensure a secure, scalable, and high-performing technology environment that aligns with the Club’s strategic goals and the unique demands of a professional sports organization.

QUALIFICATIONS & EXPERIENCE

• Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent work experience.
• 7+ years of experience designing, building, and managing enterprise IT infrastructure.
• 5+ years in a leadership role overseeing IT support, infrastructure, or systems administration teams.
• 3+ years managing IT service desks or providing IT support in sports, entertainment, or large event environments.
• Strong experience with Microsoft Intune, Active Directory, VMware, cloud platforms (Azure, Google Cloud), and backup/DR solutions.
• Familiarity with SaaS platforms, cloud-based storage, and mobile device management.
• Proven ability to manage multiple priorities and lead cross-functional projects.
• Excellent communication, project management, and interpersonal skills.
• Experience with IT governance, compliance, and regulatory standards.
• Ability to work flexible hours, including occasional evenings and weekends as required.

• Lead the delivery and operation of core IT services, including compute, storage, virtualization (VMware), cloud infrastructure, SaaS platforms, telecommunications systems, and application management.
• Oversee the IT Service Desk and collaborate with the People & Culture (P&C) department for on and off-boarding processes, ensuring high service levels for daily operations.
• Manage systems administration for physical and virtual servers, including backups, Microsoft Intune, JAMF, Active Directory, and application updates.
• Ensure network performance, security, and remote work infrastructure meet current and future Club and MLS needs.
• Development and daily management of the department’s budget.
• Maintain and manage Club-owned technology inventory, including servers, AV, laptops, mobile devices, and networking equipment.
• Lead IT infrastructure projects, including strategic development, RFPs, vendor selection, implementation, follow up and upgrades with minimal disruption to operations.
• Stay current with emerging technologies and industry trends, providing strategic recommendations to executive leadership.
• Represent the Club in MLS technology working groups and ensure alignment with league-wide initiatives.
• Ensure compliance with local, national, and international privacy laws and regulations in collaboration with Legal, Business Intelligence, and Marketing.
• Develop and maintain business continuity and disaster recovery plans, including regular testing and updates.
• Mentor and develop the Coordinator, Information Technology, fostering a high-performance, customer-focused culture.
• Coordinate internal and external audits related to IT infrastructure and governance.
• Ensure adherence to IT governance frameworks (e.g., ITIL) and manage service provider relationships and SLAs.