Technology Operations Analyst I-069405
Description
Take the next step toward your new career today!
Become a part of the diverse and inclusive team within our nationally recognized award-winning Bank that is one of the strongest in the nation. Woodforest National Bank is privately owned, and our Employee Stock Ownership Plan is the largest shareholder. We focus on building relationships and discovering opportunities to better serve our communities and understand the financial needs of every customer we serve. At Woodforest we care and prove it by volunteering with local charities and foodbanks to give back to the communities we serve. By joining Woodforest you will become a part of one of the largest employee-owned banks in the country!
The Technology Operations Analyst I - is responsible for monitoring and maintaining the Bank’s systems, servers, and applications. This position also assists with data processing, analysis, and reporting as assigned.

Key Responsibilities:

• Provide timely response to all incidents, outages, and performance alerts. Categorize issues for escalation to appropriate technical teams.
• Recognize, identify, and prioritize incidents in accordance with customer business requirements, organizational policies, and operational impact.
• Monitor a wide variety of information and network systems that include, but not limited to servers, storage, backup, operating systems, and core applications.
• Document all actions in accordance with standard company policies and procedures
• Notify customers and third-party service providers of issues, outages, and remediation status.

Competencies Required:

• Strong technical and troubleshooting skills with broad knowledge of Microsoft Office, Windows operating systems, networking, server administration, basic scripting and programming (SQL), FTP and VMWare.
• Strong attention to detail, analytical skills, and concern for data accuracy.
• Proven ability to prioritize workload and multitask in a high-pressure environment.
• Exceptional verbal communication and technical writing skills with an ability to effectively interact with and convey information to people who possess varying levels of understanding on applicable topics.
• Excellent customer service and problem-solving skills with the ability to work independently while supporting a team environment.
• Flexibility to work non-traditional shifts such as evenings, weekends and holidays as needed.

Qualifications

Minimum Qualifications/Experience:

• 2+ years’ experience in application, server, or network support role required.
• Banking or financial services industry experience preferred.

Formal Education & Certification:

• Associate degree in a technology field preferred.
• Related IT certifications preferred.

Work Status:

• Full-Time.

Supervisory Responsibility:

• None.

Travel:

• 10% travel expected.

Working Conditions:

• Conditions involve lifting no more than ten pounds, sitting most of the time, but may involve walking, moving, or standing for brief periods, and occasionally lifting and carrying articles like files, ledgers, folders, etc.

Disclaimer:
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Nothing herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
Woodforest is an Equal Opportunity Employer, including Disability and Veterans.
Job: Technology Services
Primary Location: Texas-The Woodlands
Schedule: Full-time
Work Locations: TX - Operations Center-0100 25231 Grogans Mill Rd The Woodlands 77380
Unposting Date: Ongoing
Organization: Texas - Housto

• Provide timely response to all incidents, outages, and performance alerts. Categorize issues for escalation to appropriate technical teams.
• Recognize, identify, and prioritize incidents in accordance with customer business requirements, organizational policies, and operational impact.
• Monitor a wide variety of information and network systems that include, but not limited to servers, storage, backup, operating systems, and core applications.
• Document all actions in accordance with standard company policies and procedures
• Notify customers and third-party service providers of issues, outages, and remediation status