POSITION SPECIFICS

The Pennsylvania State University Housing Assignment Office is seeking a candidate for an Administrative Assistant .
The Housing Assignment Office manages on-campus housing at University Park for over 14,000 residents. The Administrative Assistant provides customer service to current and prospective students and their families. This position will perform complex tasks with minimal supervision.

The successful candidate will be responsible for the following:

• Answer telephone calls; greet and refer visitors
• Manage the Housing Assignment Office email Inbox; monitor and respond to emails in a timely fashion and with accurate information
• Process and track housing accommodation requests, maintain approved accommodations database
• Generate and process daily reports through various University systems, such as: LionPATH, eLiving, iTwo, etc.
• Create and maintain files, databases, and reports
• Process payments through Point-of-Sale system
• Respond to routine and moderately complex questions/issues concerning unit/University policies, processes, and procedures from internal and external contacts and ensure adherence to FERPA guidelines
• Contact different University departments and units to help assist student inquiries
• Represent Housing at Admissions or Housing events
• Assist with website content and maintain web pages, review marketing material
• May assist in the supervision and training of students and assigned support staff
• Support the planning and coordination of moderately complex projects
• Serve on various committees; prepare agendas, take and compose minutes

• Serve as a resource to others on a variety of subjects including office equipment, software application usage, and information processing proceduresMay act as or support facilities coordinator and manage keys/key inventory

REQUIREMENTS:

It is essential that the candidate have excellent written and verbal communication skills, the ability to use good judgment when dealing with sensitive and confidential information, be able to manage multiple tasks and deadlines, and demonstrates a genuine appreciation in working with diverse audiences in a team environment. The successful candidate must have excellent skills utilizing Microsoft Office programs such as Word, Excel, and PowerPoint.

MINIMUM EDUCATION, WORK EXPERIENCE & REQUIRED CERTIFICATIONS

General Equivalency Diploma (GED) or High School (HS) 2+ years of relevant experience; or an equivalent combination of education and experience accepted Required Certifications: None

PENN STATE IS AN EQUAL OPPORTUNITY EMPLOYER AND IS COMMITTED TO PROVIDING EMPLOYMENT OPPORTUNITIES TO ALL QUALIFIED APPLICANTS WITHOUT REGARD TO RACE, COLOR, RELIGION, AGE, SEX, SEXUAL ORIENTATION, GENDER IDENTITY, NATIONAL ORIGIN, DISABILITY OR PROTECTED VETERAN STATUS. IF YOU ARE UNABLE TO USE OUR ONLINE APPLICATION PROCESS DUE TO AN IMPAIRMENT OR DISABILITY, PLEASE CONTACT 814-865-1473.

The Pennsylvania State University is committed to and accountable for advancing equity, respect, and belonging. We embrace individual uniqueness, as well as a culture of belonging that supports equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university’s teaching, research, and service mission.

• Answer telephone calls; greet and refer visitors
• Manage the Housing Assignment Office email Inbox; monitor and respond to emails in a timely fashion and with accurate information
• Process and track housing accommodation requests, maintain approved accommodations database
• Generate and process daily reports through various University systems, such as: LionPATH, eLiving, iTwo, etc.
• Create and maintain files, databases, and reports
• Process payments through Point-of-Sale system
• Respond to routine and moderately complex questions/issues concerning unit/University policies, processes, and procedures from internal and external contacts and ensure adherence to FERPA guidelines
• Contact different University departments and units to help assist student inquiries
• Represent Housing at Admissions or Housing events
• Assist with website content and maintain web pages, review marketing material
• May assist in the supervision and training of students and assigned support staff
• Support the planning and coordination of moderately complex projects
• Serve on various committees; prepare agendas, take and compose minutes
• Serve as a resource to others on a variety of subjects including office equipment, software application usage, and information processing proceduresMay act as or support facilities coordinator and manage keys/key inventor