JOB DESCRIPTION

We have an exciting opportunity for a Recoveries Manager within Defence Infrastructure Organisation (DIO) Regional Delivery (RD) Utilities. The successful candidate will fulfil a critical role managing recovery functions, acting as the primary focal point between DIO and its customers, as well as assisting the Recoveries Lead in project management across the recovery functions.
Utility recovery functions include Service Family Accommodation (SFA) recovery (including a Fuel Subsidy Scheme) and Third-Party recovery. We are looking for an individual who can find opportunities to improve processes, supervise progress and track benefits with a continuous improvement lens. This position and associated activities will require excellent stakeholder management and collaboration to manage recoveries and the delivery of projects to full completion.
A particular challenge is to ensure that our processes and systems continue to be developed to ensure they remain fit for purpose, move to a paperless/digital way of working, to drive efficiency and value for money for Defence and improve resource management.
The job holder will ensure that recoveries are undertaken in a timely manner and that customer queries are actioned promptly, delivering excellent advice and customer service. Monitor, review and respond to both internal and external customer enquiries. Have line management responsibilities: lead, manage and empower the team, providing a positive, collaborative, and proactive working environment. Reporting to the Specialist Projects and Recoveries lead, you will keep them updated on recoveries, project progress, key outputs and any arising issues or risks. Collaboration with stakeholders to seek new/outstanding recoveries across the estate will be essential; travel will be a requirement of the role.
This is an exciting time for our team and the organisation and if you would like to help drive forward and implement changes to ways of working then this is the time to apply. The role is fast paced and requires a highly motivated, self-starter who can organise their time/workload against constantly evolving priorities to provide business management and continuous improvement support to our Recoveries lead.
During your time with us, you will develop your skills in business fundamentals, including problem solving, decision making and project management. With a focus on adding customer value, improving efficiency, supporting other functional areas, working across teams and resolving issues as requested.

The role with include, but not be limited to, the following:

• Manage the timely and full recovery of utility consumption costs on behalf of our Top-Level Budget Holders (TLBs).
• Manage the recovery process, ensuring the accurate application of unit rates and any applicable costs.
• Manage reconciliation processes where applicable.
• Provide inspirational Leadership for a diverse team, ensuring staff are supported through their career development within DIO.
• Maintain internal data accuracy levels and ensure meter readings are captured across the portfolio.
• Maintain and develop recovery portfolio records/databases.
• Collaborate with colleagues across MOD to seek new/outstanding recoveries across the estate; site visits will be required.
• Ensure robust processes and procedures are in place to guarantee the accuracy/legality of recovery of utility charges.
• Provide leadership and guidance whilst developing team members.
• Produce statistical and forecasting reports on a monthly basis.
• Support future development, implementation, and utilisation of digital solutions, particularly looking for opportunities to facilitate and support better ways of working.
• Project manage continuous improvement activities across recovery functions.
• Manage, collaborate and update stakeholders as and when required.
• Undertake all appropriate line management responsibilities.
• Provide flexibility and adaptability to work across all business streams and commodity types.
• Provide Management information to inform Senior Management reporting requirements and decision making.

Other business requirements will include:

• Management of other recovery areas as required.
• Provide responses for parliamentary questions, ministerial enquiries, and freedom of information requests.
• Contribute to and lead on other relevant business priorities dependent on need including but not limited to business change and improvement projects.

We will require you to attend regular meetings and provide updates on tasks to your senior managers or reporting chain of command.

BENEFITS

Alongside your salary of £36,530, Ministry of Defence contributes £10,582 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%

Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all office-based employees will be expected to spend a minimum of 60% of their working time in office, subject to capacity and any required workplace adjustments. Requirements to attend other locations for official business, or work in another MOD office, will also count towards this level of attendance. Applicants can request further information regarding how this may work in their team from the Vacancy Holder (see advert for contact details). Defence Business Services cannot respond to any questions about working arrangements.
The post does not offer relocation expenses.
External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period.
Please Note: Expenses incurred for travel to interviews will not be reimbursed.
Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.
Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/.
The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment however some exemptions are in place, please refer to local guidance. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.
MOD Recruitment Satisfaction Survey – We may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Policy Notice sets out how we will use your personal data and your rights.

NATIONALITY REQUIREMENTS

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

TYPE OF ROLE

Administration / Corporate Support
Business Management and Improvement
Operational Delivery

The role with include, but not be limited to, the following:

• Manage the timely and full recovery of utility consumption costs on behalf of our Top-Level Budget Holders (TLBs).
• Manage the recovery process, ensuring the accurate application of unit rates and any applicable costs.
• Manage reconciliation processes where applicable.
• Provide inspirational Leadership for a diverse team, ensuring staff are supported through their career development within DIO.
• Maintain internal data accuracy levels and ensure meter readings are captured across the portfolio.
• Maintain and develop recovery portfolio records/databases.
• Collaborate with colleagues across MOD to seek new/outstanding recoveries across the estate; site visits will be required.
• Ensure robust processes and procedures are in place to guarantee the accuracy/legality of recovery of utility charges.
• Provide leadership and guidance whilst developing team members.
• Produce statistical and forecasting reports on a monthly basis.
• Support future development, implementation, and utilisation of digital solutions, particularly looking for opportunities to facilitate and support better ways of working.
• Project manage continuous improvement activities across recovery functions.
• Manage, collaborate and update stakeholders as and when required.
• Undertake all appropriate line management responsibilities.
• Provide flexibility and adaptability to work across all business streams and commodity types.
• Provide Management information to inform Senior Management reporting requirements and decision making