Niagara Falls-based Canadian Niagara Hotels Group of Companies is one of Canada’s largest and most successful diversified entertainment businesses, with more than 2500 talented professionals spread across its various Hotels, Spas, Conference Centres, Restaurants, Craft Brewery and Distillery, Indoor Waterpark, City Touring, Entertainment and Specialty Retail businesses - with more to come! We are home to world-class brands including Marriott, Sheraton, IHG, Morton’s, Milestones, Hard Rock Café, Rainforest Café, Hershey and Starbucks - to name a few. Regardless of what business or role you start with, career development opportunities and rewards are endless for people delivering exceptional guest satisfaction and attaining business results.

QUALIFICATIONS

• Commitment and passion to maximizing guest satisfaction in each stage of the guest experience. Establishes immediate credibility with guests and staff – leads all staff by example
• Leadership skills; excellent organizational and time management skills
• Ability to maintain professional composure at all times, while performing multiple tasks among staff, multiple guests/multiple items/products
• Employ persuasion and influence to initiate and/or resolve matters
• Excellent interpersonal and communication skills
• Excellent organizational and time management skills as well as the ability to work effectively under pressure
• Well-developed analytical and problem-solving skills in order to determine cause, effect, and continuous improvement as it pertains to kitchens operations
• Knowledge and conversational ability to train staff to effortlessly provide exceptional guest experiences. Train and correct staff, as required, in order to ensure all staff operate at a consistent level of performance
• Previous experience in creating, analyzing and responding to departmental business plans, budgets and expenses (including labour control and utilization)
• Management experience in restaurant setting in a high volume establishment
• Develops all staff to the best of their personal capabilities
• Demonstrates personal involvement and supervision to ensure the workplace is safe for all guests and staff
• Resolve guest complaints in an efficient and courteous manner
• Demonstrate professional telephone manners
• Excellent attention to detail and personal standards in order to set an appropriate standard to all supervisory and reservations staff
• Post-Secondary education in a related field or the equivalent in education and experience
• Willingness to work all shifts including days/evenings/weekends and holidays
• Knowledgeable with Microsoft Word, Excel and Outlook
• Previous Supervisory or Management experience in Food and Beverage and hospitality is preferred
  To learn more about Canadian Niagara Hotels Group of Businesses or view other current and future job opportunities please visit CNHCAREERS.CA
  We also understand that diversity includes people with disabilities who might require reasonable accommodation in order to fully participate and contribute to their full capabilities or candidates for employment interested in reviewing or receiving information pertaining to careers at Canadian Niagara Hotels. This includes being able to fully participate in the Resort’s candidate selection process, including personal interviews in many circumstances, wherever possible and practical.
  

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Job Type: Full-time

Benefits:

• Dental care
• Extended health care
• On-site parking

Ability to commute/relocate:

• Niagara Falls, ON L2E 1L7: reliably commute or plan to relocate before starting work (required)

Licence/Certification:

• Smart Serve (preferred)

Work Location: In perso

Responsible for ensuring service teams provide passionate, sophisticated, attentive and guest-focused food and beverage service at all times in alternating family/group tour/dining restaurant atmospheres. Focus is to ensure consistent and timely food preparation in an efficient and cost effective manner, continually looking for ways to increase revenue and decrease cost, with compliance to all brand standards and applicable Federal, Provincial and Municipal regulations (Public, Health and Safety, Fire, WHIMIS etc.).