The main duties and responsibilities of this role include:

• Monitor customer satisfaction, respond to feedback and complaints, and ensure positive image preservation.
• Maintain high service standards, food quality, and presentation to meet guest expectations.
• Monitor reports, customer feedback, competitor activities, and industry trends to ensure successful restaurant concepts and services.
• Manage day-to-day restaurant operations, providing guidance, encouraging teamwork, and ensuring smooth flow of operations.
• Monitor progress against the business plan, forecast, and initiate corrective actions to achieve financial and business targets.
• Develop and implement marketing, advertising, and public relations programs to attract patrons.