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IT Service Desk Analyst at Marshall Wolfe
London, Leicestershire - England, United Kingdom - Full Time
Skills Needed
N/A
Experience Required
Minimum 2 year(s)
Office Administrator at Envitech
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
N/A
Experience Required
Minimum 5 year(s)
Procurement Manager at Truly Inc
Dubai, Abu Dhabi, United Arab Emirates - Full Time
Skills Needed
N/A
HR Assistant at Bahmani Group
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
N/A
Experience Required
Minimum 6 year(s)
Chief Financial Officer at LinkedIn
berlin, Berlin, Germany - Full Time
Skills Needed
N/A
Experience Required
Minimum 8 year(s)
Senior Data Engineer at LinkedIn
London, London - England, United Kingdom - Full Time
Skills Needed
N/A
Experience Required
Minimum 5 year(s)
Receptionist at Soho Group Limited
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
N/A
Experience Required
Minimum 1 year(s)
Economic Consultant at Talant
London, London - England, United Kingdom - Full Time
Skills Needed
N/A
Experience Required
Minimum 1 year(s)
Graphic Designer at International Flavors & Fragrances
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
N/A
Experience Required
Minimum 12 year(s)
Learning & Development Specialist at AirQ Limited
Dubai, Abu Dhabi, United Arab Emirates - Full Time
Skills Needed
N/A
Experience Required
Minimum 15 year(s)
Technical Support Engineer at MULTIVAC
Bavaria, Berlin, Germany - Full Time
Skills Needed
N/A
Retail Manager at Stangate HR
Berlin, Bavaria, Germany - Full Time
Skills Needed
N/A
Experience Required
Minimum 9 year(s)
Quality Analyst - (Remote) at Inizio Medical
Victoria, Victoria, Australia - Full Time
Skills Needed
N/A
Experience Required
Minimum 2 year(s)
Grafikdesigner (m/w/d) at Zebra Group
Berlin, Berlin, Germany - Full Time
Skills Needed
N/A
Senior AI Engineer at RECRUITERS
Dublin, Dublin County, Ireland - Full Time
Skills Needed
N/A
Experience Required
Minimum 1 year(s)
Senior Fire Protection Engineer at Profound
Sydney, Australian Capital Territory, Australia - Full Time
Skills Needed
N/A
Senior Quality Associate (Validation) at PCI Pharma Services
victoria, Victoria, Australia - Full Time
Skills Needed
N/A
Experience Required
Minimum 19 year(s)
IT Support Employee at Hays Professional Solutions GmbH
Berlin, Berlin, Germany - Full Time
Skills Needed
N/A
Senior Technical Support Executive (L1 Service Desk) at Infosys BPM Limited
Sydney, Victoria, Australia - Full Time
Skills Needed
N/A
Experience Required
Minimum 2 year(s)
UX Designer at Hays Specialist Recruitment Limited
Lowa, Bavaria, United Kingdom - Full Time
Skills Needed
N/A
Experience Required
Minimum 3 year(s)
IT Service Desk Analyst at Marshall Wolfe
London, Leicestershire - England, United Kingdom -
Full Time

Start Date

Immediate

Expiry Date

29 Dec, 26

Salary

35000.0

Posted On

30 Sep, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Industry

Other / Unclassified

Description
  • Essential Duties and ResponsibilitiesWork as part of the Shift system on the IT Service Desk
  • Receives and handles requests for service, following agreed procedures.
  • 1st line support: troubleshooting of IT related problems
  • Promptly allocates calls as appropriate.
  • Logs incidents and service requests and maintains relevant records:
  • Identifies and classifies incident types and service interruptions
  • Records incidents cataloging them by symptom and resolution
  • Monitoring queues and assign tickets to appropriate resources for troubleshooting and ticket resolution.
  • Monitoring queues to ensure SLAs are maintained.
  • Assigning the tickets which are out of scope to Service Desk/Other Teams
  • Coordinating tickets that cross organizational boundaries to ensure customer satisfaction
  • Skills required Technical Service Desk background
  • Familiarity with ServiceNow
  • Multi-Lingual effective and fluent communication in language(s) (Native/almost native) English, German(Native).
  • Excellent Customer service skills.
  • Demonstrate ability to troubleshoot and research application issues.
  • Ability to explain technical information to End Users with effective verbal and written communication.
  • Be able to set priorities and handle multiple tasks. Ability to determine the priority of a problem and act accordingly.
  • Adhere to Service Desk processes and procedures.
  • Present a positive, effective, and flexible contribution to achieving team targets and objectives.
  • Highly effective Team player:
  • Openly and willingly shares ideas, knowledge, and expertise.
  • Communicates constructively.
  • Willingness to learn new skills and be open to consider different ideas and alternatives.

How To Apply:

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Responsibilities
  • Essential Duties and ResponsibilitiesWork as part of the Shift system on the IT Service Desk
  • Receives and handles requests for service, following agreed procedures.
  • 1st line support: troubleshooting of IT related problems
  • Promptly allocates calls as appropriate.
  • Logs incidents and service requests and maintains relevant records:
  • Identifies and classifies incident types and service interruptions
  • Records incidents cataloging them by symptom and resolution
  • Monitoring queues and assign tickets to appropriate resources for troubleshooting and ticket resolution.
  • Monitoring queues to ensure SLAs are maintained.
  • Assigning the tickets which are out of scope to Service Desk/Other Teams
  • Coordinating tickets that cross organizational boundaries to ensure customer satisfaction
  • Skills required Technical Service Desk background
  • Familiarity with ServiceNow
  • Multi-Lingual effective and fluent communication in language(s) (Native/almost native) English, German(Native).
  • Excellent Customer service skills.
  • Demonstrate ability to troubleshoot and research application issues.
  • Ability to explain technical information to End Users with effective verbal and written communication.
  • Be able to set priorities and handle multiple tasks. Ability to determine the priority of a problem and act accordingly.
  • Adhere to Service Desk processes and procedures.
  • Present a positive, effective, and flexible contribution to achieving team targets and objectives.
  • Highly effective Team player:
  • Openly and willingly shares ideas, knowledge, and expertise.
  • Communicates constructively.
  • Willingness to learn new skills and be open to consider different ideas and alternatives.
IT Service Desk Analyst at Marshall Wolfe
London, Leicestershire - England, United Kingdom - Full Time
Skills Needed
N/A
Experience Required
Minimum 2 year(s)
Office Administrator at Envitech
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
N/A
Experience Required
Minimum 5 year(s)
Procurement Manager at Truly Inc
Dubai, Abu Dhabi, United Arab Emirates - Full Time
Skills Needed
N/A
HR Assistant at Bahmani Group
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
N/A
Experience Required
Minimum 6 year(s)
Chief Financial Officer at LinkedIn
berlin, Berlin, Germany - Full Time
Skills Needed
N/A
Experience Required
Minimum 8 year(s)
Senior Data Engineer at LinkedIn
London, London - England, United Kingdom - Full Time
Skills Needed
N/A
Experience Required
Minimum 5 year(s)
Receptionist at Soho Group Limited
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
N/A
Experience Required
Minimum 1 year(s)
Economic Consultant at Talant
London, London - England, United Kingdom - Full Time
Skills Needed
N/A
Experience Required
Minimum 1 year(s)
Graphic Designer at International Flavors & Fragrances
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
N/A
Experience Required
Minimum 12 year(s)
Learning & Development Specialist at AirQ Limited
Dubai, Abu Dhabi, United Arab Emirates - Full Time
Skills Needed
N/A
Experience Required
Minimum 15 year(s)
Technical Support Engineer at MULTIVAC
Bavaria, Berlin, Germany - Full Time
Skills Needed
N/A
Retail Manager at Stangate HR
Berlin, Bavaria, Germany - Full Time
Skills Needed
N/A
Experience Required
Minimum 9 year(s)
Quality Analyst - (Remote) at Inizio Medical
Victoria, Victoria, Australia - Full Time
Skills Needed
N/A
Experience Required
Minimum 2 year(s)
Grafikdesigner (m/w/d) at Zebra Group
Berlin, Berlin, Germany - Full Time
Skills Needed
N/A
Senior AI Engineer at RECRUITERS
Dublin, Dublin County, Ireland - Full Time
Skills Needed
N/A
Experience Required
Minimum 1 year(s)
Senior Fire Protection Engineer at Profound
Sydney, Australian Capital Territory, Australia - Full Time
Skills Needed
N/A
Senior Quality Associate (Validation) at PCI Pharma Services
victoria, Victoria, Australia - Full Time
Skills Needed
N/A
Experience Required
Minimum 19 year(s)
IT Support Employee at Hays Professional Solutions GmbH
Berlin, Berlin, Germany - Full Time
Skills Needed
N/A
Senior Technical Support Executive (L1 Service Desk) at Infosys BPM Limited
Sydney, Victoria, Australia - Full Time
Skills Needed
N/A
Experience Required
Minimum 2 year(s)
UX Designer at Hays Specialist Recruitment Limited
Lowa, Bavaria, United Kingdom - Full Time
Skills Needed
N/A
Experience Required
Minimum 3 year(s)