Stock Fulfillment is primarily responsible for keeping displays, coolers and shelves fully stocked and delivering the best possible customer experience on the retail floor. This involves customer-facing activities (e.g., greeting customers, clarifying needs and identifying solutions as applicable, and non-customer-facing activities (e.g., stocking and rotating merchandise, monitoring expiry dates and removing out-dated and damaged stock).

QUALIFICATIONS, COMPETENCIES & EXPERIENCE:

· Superb customer service skills with a desire to provide a great shopping experience for customers
· Must be able to work well and communicate effectively and positively with inventory and delivery personnel
· Attention to detail and eye for consistency
· Understanding of product placement
· Reliability and punctuality
· Ability to take own initiative and work under own direction taking accountability and responsibility for actions
· Able to multi-task in a fast-paced environment and maintain a professional demeanor under stressful situations
· Open availability for flexible scheduling including evenings, weekends and statutory holidays
· Ability to stand and walk for extended periods of time
· Ability to meet the physical demands of the job

· Comply with company policies and procedures; supporting company mission, values, and standards of ethics and integrity
· Responsible to meet or exceed all goals and key performance indicators (KPIs) as applicable
· Under the direction of the Warehouse & Logistics Manager; give each customer immediate and undivided attention, following through on all guest questions and requests; keep all cases, fridges, freezers and shelves clean, well-stocked and properly rotated
· Accept and process product from Pender warehouse
· Maintain back stock areas according to the Warehouse Floor Plan
· Prepare daily for next day stocking (splitting, labeling, packaging, shelf tickets)
· Monitor expiry dates and TOS, both in store and back stock and report to Warehouse & Logistics Manager
· Ensure promotional/clearance/sale signage is brought to the retail floor in a timely manner
· Be aware of and gain knowledge of new products and their placement
· Ensure department supplies are well stocked and cleanliness is maintained
· Notify Warehouse & Logistics Manager of any errors in retail pricing or signage
· Notify Warehouse & Logistics Manager of dated/damaged/stolen product or empty packaging
· Practice proper use, care and maintenance of all tools and equipment required by the position
· Know and practice proper lifting techniques
· Report safety concerns, violations and hazards immediately to the Warehouse & Logistics Manager
· Effectively communicate with all Team Members regarding proper department operations
· Answer telephones, when time permits, as per company protocols and with proper etiquette
· Attend all department, store and training meetings when scheduled
· Maintain a calm demeanor and manage issues professionally and respectfully in accordance with company standards
· Act with integrity and trust, modeling behavior that respects employees, peers and customers in accordance with the core values of the Company
· Comply with the standards, policies and procedures outlined in the Gourmet Warehouse Employee Handbook
· Perform any other duties as requested by management within entire store footprint