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Customer Success Analyst at Mdf Commerce
Ottawa, ON K2V 1B9, Canada - Full Time
Skills Needed
good communication skills
Specialization
N/A
Qualification
Graduate
Experience Required
N/A
Werkvoorbereider Lastechniek / Werktuigbouwkunde at Element Materials Technology
4824 Breda, Noord-Brabant, Netherlands - Full Time
Skills Needed
good communication skills
Specialization
N/A
Qualification
Graduate
Experience Required
N/A
Receptionist July 2025 Start at Arcadia Global School United Arab Emirates
Jebel Ali, دبي, United Arab Emirates - Full Time
Skills Needed
it, microsoft office, interpersonal skills, outlook, excel
Specialization
N/A
Qualification
Graduate
Experience Required
N/A
Project Manager Inglés Avanzado at Netser Group Panam
Panamá, Veraguas, Panama - Full Time
Skills Needed
good communication skills
Specialization
N/A
Qualification
Graduate
Experience Required
N/A
Educator Rece at Ymca Of Owen Sound Grey Bruce
Hanover, ON N4N 0A5, Canada - Full Time
Skills Needed
designation
Specialization
Have current standard first aid cpr-c & aed certificate (or willingness to complete prior to starting work).
Qualification
Trade Certificate
Experience Required
N/A
Learning & Development Manager, Talent Planning & Organizational Effectiven at Brown Brothers Harriman
Dublin, County Dublin, Ireland - Full Time
Skills Needed
design, program management, change management, workforce planning, design skills, excel, powerpoint, global teams, succession planning, organizational design, process design, data analytics
Specialization
N/A
Qualification
Graduate
Experience Required
N/A
Assessment Specialist, 2 Hour Learning (Remote) $100,000/Year Usd at Crossover
Calgary, AB, Canada - Full Time
Skills Needed
item response theory, educational measurement, psychometrics, multiple disciplines, learning outcomes, data analysis, assessment design, cognitive psychology, learning, relevance
Specialization
N/A
Qualification
Phd
Experience Required
N/A
Shoes Retail Merchandiser at Loro Piana
Milano, Lombardia, Italy - Full Time
Skills Needed
good communication skills
Specialization
N/A
Qualification
Graduate
Experience Required
Minimum 3 year(s)
Technician at Cowan Buick Gmc Ltd
Bowmanville, ON, Canada - Full Time
Skills Needed
good communication skills
Specialization
N/A
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Sales Manager , Flexible Packaging Indonesia at Siegwerk Druckfarben Ag Co K Ga A
Tangerang, Banten, Indonesia - Full Time
Skills Needed
good communication skills
Specialization
N/A
Qualification
Graduate
Experience Required
Minimum 5 year(s)
Assistant Teacher (Part Time) Punggol at Heguru Education Centre
Singapore 828761, Northeast, Singapore - Full Time
Skills Needed
professional development, children, flexible schedule
Specialization
N/A
Qualification
Graduate
Experience Required
N/A
Lead, Evaluation at Ontario Health
Toronto, ON, Canada - Full Time
Skills Needed
dissemination, research projects, technical reports, critical thinking, timelines, coaching, powerpoint, nvivo, completion, design, communication skills, leadership, independence, user experience, public health, logic models, health sciences, teams, mentoring, epidemiology
Specialization
N/A
Qualification
Graduate
Experience Required
N/A
Senior Security Engineer Endpoint, Network, And Cloud Security at Matrix Process Automation Pte Ltd
Singapore, Southeast, Singapore - Full Time
Skills Needed
adfs, cloud security, cyberark, features, business requirements, optimization, design, symantec, storage solutions, information security, trend micro, policy management, email security, storage, enterprise vault
Specialization
N/A
Qualification
Graduate
Experience Required
Minimum 5 year(s)
Systems Design Specialist, Sr. at Thales
Toronto, ON, Canada - Full Time
Skills Needed
it, reliability engineering, motion analysis, systems design, systems engineering, english, design engineering
Specialization
Electrical computer or system design engineering or equivalent
Qualification
Graduate
Experience Required
Minimum 8 year(s)
Project Hydrogeologist at Region Of Waterloo
Kitchener, ON, Canada - Full Time
Skills Needed
microsoft office, access, eligibility, technical reports, protection, disabilities, gmail, hydrogeology, health, resource management, arcgis, environmental engineering, software, employment equity, geology, literature, memos, hotmail, membership
Specialization
Hydrogeology hydrogeological engineering environmental engineering or equivalent discipline plus related experience
Qualification
Graduate
Experience Required
N/A
Quality Employee at Bee Xact
Roma, Lazio, Italy - Full Time
Skills Needed
good communication skills
Specialization
N/A
Qualification
Graduate
Experience Required
N/A
F&B Marketing Executive The Westin Excelsior & The St.Regis Florence at Marriott International Inc
50123 Firenze, Toscana, Italy - Full Time
Skills Needed
seo, ged, storytelling, graphic design, teamwork, english, indesign, canva, digital trends, photoshop
Specialization
N/A
Qualification
Diploma
Experience Required
Minimum 2 year(s)
Agente De Servicio Al Cliente at Marriott International Inc
Heredia, Provincia de Heredia, Costa Rica - Full Time
Skills Needed
training
Specialization
N/A
Qualification
Diploma
Experience Required
N/A
Receptionist Roma Casetta Mattei (Rm) at Dentalpro
00199 Roma, Lazio, Italy - Full Time
Skills Needed
good communication skills
Specialization
N/A
Qualification
Graduate
Experience Required
N/A
Ux Designer For Northampton, Uk at Capgemini
London, England, United Kingdom - Full Time
Skills Needed
technology, design, strategy, teams, content strategy, usability, user research, analytics, metrics, it, cloud, testing
Specialization
N/A
Qualification
Graduate
Experience Required
N/A
Customer Success Analyst at mdf commerce
Ottawa, ON K2V 1B9, Canada -
Full Time

Start Date

Immediate

Expiry Date

29 Apr, 25

Salary

0.0

Posted On

29 Jan, 25

Experience

0 year(s) or above

Remote Job

No

Telecommute

No

Sponsor Visa

No

Skills

Good communication skills

Industry

Information Technology/IT

Description

mdf commerce Inc. is an international team of approximately 650 experts who develop a broad set of SaaS solutions to optimize and accelerate commercial interactions of its B2B and B2G customers.
This position will join our team supporting the EcoInteractive business line, which falls under the GovTech division of SOVRA brand products serving government customers.
EcoInteractive is the leading enterprise software provider to government transportation and environmental agencies. With 3,000+ users and $3B+ tracked within our software, government agents use our SaaS cloud-based solutions to complete mission-critical workflows. We have a track record of 100% customer retention over the last several years, and our company is growing quickly with strong demand for our cloud-hosted solutions. We are a nimble and entrepreneurial team of multi-talented individuals, who care deeply about our commitments to customers and to each other. We value collaboration, humility, accountability, efficiency, and a relentless drive for excellence.
As a Customer Success Analyst , you will be responsible for building and maintaining strong relationships with your clients to help ensure that they are successful on our platform. You will have regularly scheduled calls with clients and will work cross-functionally within the company to help ensure any needs of the clients are met.
This is an associate-level position where you will make an immediate, tangible impact every day. You will be part of a result driven, detail oriented, and organized team, and will be responsible for building relationships with your fellow team members and collaborating with cross functional teams to solve complex problems.

Responsibilities

WHAT WILL YOUR MAIN RESPONSIBILITIES LOOK LIKE?

In this role, you will be expected to:

  • Provide routine customer support to help with any issues your clients may encounter on a day-to-day basis.
  • Problem solves any issues that may arise to help identify if a solution is already available or if additional development work is needed.
  • Meet with clients at a scheduled cadence (anywhere from weekly to bi-annually based on needs) to help ensure that they are successful on the platform and to help identify and close any product gaps that may exist.
  • Become a product and domain expert - from workflow and feature functionalities to main customer use cases.
  • Work with the implementation team to help ensure a smooth transition into CS and to provide the best service possible to the client.
  • Lead the onboarding for new clients and work to guarantee complete adoption of the platform by the client.
  • Identify any up-sell or cross-sell opportunities that may exist with the client.
  • Establish timelines for new features needed for the client and work with the product team to help ensure these timelines are met.
  • Interface with the internal technical team to scope requests, implement new feature requests, and set up integrations.Regularly evaluate and refine the processes you are involved in.

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WHAT ELEMENTS OF YOUR PROFESSIONAL BACKGROUND WILL BE NECESSARY AND USEFUL IN THIS ROLE?

  • At least 5 years of general customer service experience OR 2 years of customer success experience where you managed a specific list of clients.
  • Being customer centric – enjoy solving real-world problems, advising clients, and going the extra mile to deliver great outcomes. You will need to be your client’s advocate within the company.
  • Great time-management and organization skills with attention to detail, ability to meet deadlines, and initiate appropriate follow-ups.
  • Experience onboarding multiple clients at the same time.
  • Effective collaborator with cross-functional teams - especially product, implementation, and engineering.
  • Hunger to learn, grow and perform - we are a small team, which means plenty of opportunities for you to own new responsibilities.
  • Advanced in Word, PowerPoint, and Excel.Bachelor’s degree or equivalent practical experience.
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