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Start Date
Immediate
Expiry Date
29 Apr, 25
Salary
0.0
Posted On
29 Jan, 25
Experience
0 year(s) or above
Remote Job
No
Telecommute
No
Sponsor Visa
No
Skills
Good communication skills
Industry
Information Technology/IT
mdf commerce Inc. is an international team of approximately 650 experts who develop a broad set of SaaS solutions to optimize and accelerate commercial interactions of its B2B and B2G customers.
This position will join our team supporting the EcoInteractive business line, which falls under the GovTech division of SOVRA brand products serving government customers.
EcoInteractive is the leading enterprise software provider to government transportation and environmental agencies. With 3,000+ users and $3B+ tracked within our software, government agents use our SaaS cloud-based solutions to complete mission-critical workflows. We have a track record of 100% customer retention over the last several years, and our company is growing quickly with strong demand for our cloud-hosted solutions. We are a nimble and entrepreneurial team of multi-talented individuals, who care deeply about our commitments to customers and to each other. We value collaboration, humility, accountability, efficiency, and a relentless drive for excellence.
As a Customer Success Analyst , you will be responsible for building and maintaining strong relationships with your clients to help ensure that they are successful on our platform. You will have regularly scheduled calls with clients and will work cross-functionally within the company to help ensure any needs of the clients are met.
This is an associate-level position where you will make an immediate, tangible impact every day. You will be part of a result driven, detail oriented, and organized team, and will be responsible for building relationships with your fellow team members and collaborating with cross functional teams to solve complex problems.
WHAT WILL YOUR MAIN RESPONSIBILITIES LOOK LIKE?
In this role, you will be expected to:
Interface with the internal technical team to scope requests, implement new feature requests, and set up integrations.Regularly evaluate and refine the processes you are involved in.
WHAT ELEMENTS OF YOUR PROFESSIONAL BACKGROUND WILL BE NECESSARY AND USEFUL IN THIS ROLE?