Full job description

Job ID

69551

Category

PD Operations and Quality

Location

Melbourne, Australia

Work Type

Hybrid

About Us

Lead. Grow. Transform.

Ford Australia is constantly evolving and innovating, committed to delivering smarter, more connected vehicles for all Australians, now and for generations to come.

Looking ahead, Ford is excited about the future. With an expanding vehicle lineup, growing digital services, and a strong dealer network, they are well-positioned to support Australian businesses in new ways.

As Australia’s largest automotive OEM employer, we proudly have around 1,500 talented engineers, designers, and specialists working across five Victorian sites. Crucially, Australia is a key global development hub for Ford, and their local design and engineering team lead the creation of vehicles including the Ranger, Ranger Raptor, and Everest – models sold in around 180 markets worldwide.

Complementing this technical network, Ford Australia’s National Sales Company (NSC) located in Richmond, is the central hub for commercial and customer engagement activities across the country.

Why Ford?

For a century, we've been a driving force across Australia, building a legacy that truly speaks for itself. Leading the way, the Ranger continues its rein as Australia's No. 1 Selling Vehicle and our iconic Mustang proudly holds its position as Australia’s No. 1 Sports Car.

These remarkable achievements are a testament to our unwavering commitment to innovation and a customer-focused approach that has delivered success across our entire lineup, giving us so much to be excited about! But we believe we do more than just build award-winning vehicles—we build careers.

• Discounted lease car options.
• Multiple Employee Resource Groups – Ford Pride, Women of Ford and Ford Empowering Diverse Abilities.
• Flexible Work Arrangements.
• Growth and development opportunities via internal and external training.
• Paid parental leave from day 1.
• Comprehensive Employee Assist Program.
• Wellness Programs including Free Flu Vaccinations and Health Checks.
• Paid volunteer days.

About the Role

You will act as a critical extension of the leadership team, driving the execution of Ford Pro Solutions, expansion and managing operations across Rest of World (ROW) markets primarily Australia, New Zealand, with support of the Middle East, Africa, and Mexico.

This role focuses on robust project management, operational excellence, and local market enablement. You will leverage your deep understanding of FPI global sales and operations processes, advanced Salesforce expertise, and strong knowledge of fleet customer needs to ensure seamless rollouts, efficient onboarding, and high local adoption of Ford Pro’s connected services, SaaS offerings and support throughout the lifecycle.

You will bridge the gap between global strategy and local execution, managing near-term deliverables and fostering continuous operational improvement. This role requires strong understanding of the Ford Pro Customer Operating model enabling International Markets Group (IMG) and ROW regions by supporting in region and global shared services to drive quality and execution for all areas of product growth.

This newly created position is based at our IMG Product Development Hub in Broadmeadows on a hybrid work schedule (4 Days per week in Office), reporting directly to the Global Head of Customer Enablement, based in Canada.

• Program & Project Management: Lead the day-to-day project management of ROW market expansion initiatives. Develop, track, and execute comprehensive launch plans and operating models, ensuring critical milestones are met across diverse international markets.
• Sales & Operations Process Integration: Act as the subject matter expert for FPI Global sales and operations processes. Adapt and implement these processes locally to ensure global alignment, efficiency, and continuity while respecting local market nuances (NSC vs. distributor models).
• Salesforce & Operational Excellence: Leverage deep Salesforce expertise to streamline and accelerate customer and vehicle onboarding. Optimize workflows, efficiently triage operational errors, and ensure local teams are equipped to manage the customer lifecycle effectively.
• Customer Enablement & Fleet Advocacy: Serve as a champion for fleet customers. Educate and empower local market teams on FPI products (starting with Data Services and expanding to Fleet Management), equipping them with the knowledge to articulate the value of post-sale SaaS products.
• Cross-Functional Collaboration & Leadership: Partner closely with global product, marketing, and local operations teams. Actively identify roadblocks in the sales or onboarding process and collaborate with peers to drive continuous improvement and resolve in-market concerns.
• Performance Tracking & Lifecycle Support: Monitor key metrics, including modem activation rates and onboarding success. Partner with the Customer Relationship Center (CRC) to identify ongoing support needs, reporting insights and operational challenges up to the ROW Expansion Lead to refine strategies.
• Ford Pro Connectivity: Strong understanding of Marketplace, Global Account Fulfillment across the current connectivity and product enablement processing.
• Strong Customer Success Mindset: Partner with CRC, local sales teams and in-market operations to drive growth and assist global leadership in areas of investment and programs to ensure Fleet Customers have a robust success model leaning in to both regional and global framework.
• Bachelor's degree in Business, Marketing, Engineering, or a related technical field.
• Experience: 7+ years of progressive experience in project/program management, sales operations, or customer enablement, preferably within the automotive, SaaS, or connected technology sectors.
• Domain Expertise (Crucial): Deep, practical understanding of FPI Global sales and operations processes, coupled with a strong, empathetic knowledge of fleet customer needs, behaviors, and business models.
• System Proficiency: Advanced proficiency in Salesforce, specifically regarding customer onboarding, sales workflows, data management, and operational troubleshooting.
• Project Management: Proven track record of leading and executing complex, cross-functional projects across

If you want to be a part of this challenging and rewarding transformation – .

• Equal Opportunity