INTRODUCTION:

About Us
Adelaide Primary Health Network (Adelaide PHN) is an independent, not for profit, primary health care organisation based in Adelaide. We aim to improve the health and wellbeing of the Adelaide community by coordinating and integrating health and community services and by working in partnership to identify local needs and create strategies in response to keeping people well and out of hospital; improving their experience AND their health outcomes – to deliver on our vision of ‘shaping the health system to deliver better outcomes for vulnerable people, and a healthier Adelaide’.
Why you should come work with us
Adelaide PHN offers a great range of benefits to our employees, including:
Competitive remuneration and work-life balance.
Access to generous not for profit salary packaging benefits, including up to $15,900 for living expenses and $2,650 for meal and entertainment.
Additional paid leave between Christmas and New Year, in addition to annual leave entitlements.
Three special leave days with pay each year that can be used for any purpose.
Support for cultural diversity and employee wellbeing, including up to ten days of cultural leave per year.
Eight weeks of paid parental leave.
Option to substitute public holidays.
Generous allowance toward professional development.
Family friendly and flexible working arrangements.
Free Employment Assistance Program.

DESCRIPTION:

The Role
The IT Support Officer is responsible for supporting and maintaining all aspects of the IT infrastructure and software requirements for the organisation, including but not limited to:
High quality and outcome focussed IT support as first point of contact via the Adelaide PHN help/service desk systems;
Ensure all IT support and service request tickets are responded to and/or resolved in a timely manner in line with their severity/priority;
Maintain network users, user environments, file storage and security;
Assist with the rollout of new technologies, hardware and software including technical implementation, documentation, training, and ongoing support;
Resolve problems related to network infrastructure, hardware components, operating systems, business software and applications;
Performance of system maintenance, updates and administration tasks, as required;
Anticipate potential issues/risk, make suggestions to mitigate issues/risk and identify opportunities for continuous improvement.
The position is ongoing and is offered as full-time, with the flexibility to work from home 1 day per week post induction and training.
For more information, you can view the position description here (SEEK, Indeed and LinkedIn applicants please go to our website).

Relevant tertiary qualifications in Information Technology or related fields and/or demonstrated IT knowledge and a minimum of 12 months experience in a similar role;
Understanding of help desk practices, techniques, and competency in providing advice and support across helpdesk, networks, devices and security;
Experience working with and/or working knowledge of: Microsoft Product Range (workstation and server software), Cloud Technologies experience (Office365); VMware vSphere suite; VMWare Horizon (or other VDI), Dell OS10 Networking and Windows based systems;
Experience in the installation, maintenance and support of various hardware and network infrastructure;
Excellent interpersonal skills and a customer centric approach;
Understanding of LAN environments, VoIP, Microsoft SQL Server, PowerBI Report Server, Atlassian Stack and SharePoint would be advantageous, as would Microsoft, VMware and or/Networking certifications;
Experience in the health sector is an advantage, as is knowledge of Clinical Information Systems.
You may have had experience in previous roles such as: IT Support Officer; ICT Support Officer; Systems Support Officer; IT Service Desk Support; IT Helpdesk Support Officer; IT Service Desk Officer; Customer Support Analyst; IT Helpdesk and Support Technician; Helpdesk Analyst; IT Helpdesk Administrator; IT Service Desk Consultant; IT Officer; ICT Officer; Information Technology Support Officer; Technical Support Officer / Representative; Customer Technical Support; Help Desk Analyst; IT Help Desk Technician; IT Support Specialist.
How to Apply
Apply now by clicking on Apply and include a maximum 2 page cover letter outlining your suitability for the role along with your resume.
Applications will ONLY be considered when received through our careers portal.
To apply, you must have the legal right to work in Australia and your employment will be subject to an acceptable National Police Check.
Shortlisting for this position will commence immediately and we reserve our right to close this position at any time if a suitable candidate is found.
For further information about this role, please contact Mathew Galdes on 08 8219 5900 or mgaldes@adelaidephn.com.au
All enquiries and applications will be handled professionally and with the strictest of confidence.
At Adelaide PHN we believe that our people’s differences are what make us great. We value diversity in culture, ethnicity, race, sex, gender identity or expression, sexual orientation, age, disability status, neurodiversity or any other aspect which makes our people unique. We are on our journey to continuously work to call out inequality and bias and encourage real workplace inclusion and diversity.
Our Commitment to Reconciliation and Aboriginal and Torres Strait Islander Employment
Adelaide PHN is proud to be an organisation that is committed to our Reconciliation Action Plan. Our vision is to be a preferred employer for Aboriginal and Torres Strait Islander, and strongly encourage applications from Aboriginal and Torres Strait Islander peoples for all Adelaide PHN vacancies