ABOUT US:

SentinelOne is defining the future of cybersecurity through our XDR platform that automatically prevents, detects, and responds to threats in real-time. Singularity XDR ingests data and leverages our patented AI models to deliver autonomous protection. With SentinelOne, organizations gain full transparency into everything happening across the network at machine speed – to defeat every attack, at every stage of the threat lifecycle.
We are a values-driven team where names are known, results are rewarded, and friendships are formed. Trust, accountability, relentlessness, ingenuity, and OneSentinel define the pillars of our collaborative and unified global culture. We’re looking for people that will drive team success and collaboration across SentinelOne. If you’re enthusiastic about innovative approaches to problem-solving, we would love to speak with you about joining our team!

WHAT ARE WE LOOKING FOR?

We are looking for an experienced threat detection and response practitioner to serve as a trusted partner for our Managed Detection & Response (MDR) customers. You’ll work closely with your assigned customers throughout their journey, from initial onboarding through ongoing service delivery. You’ll leverage your expertise in threat detection and response to advise and support your customers on a wide range of topics, from endpoint protection to threat detection, incident response and recovery.

WHAT SKILLS OR EXPERIENCE WILL YOU NEED?

• Prior experience as a security operations practitioner, with a focus on one or more of the following areas: SOC operations, security monitoring, incident investigation and response, malware analysis, threat hunting, and threat intelligence.
• Strong background in security operations, incident response, or threat intelligence.
• A passion for cybersecurity, and an unwavering commitment to protecting your customers from cyber attacks.
• An understanding of the current threat landscape, including widely used attacker TTPs and prominent threat actor groups.
• Outstanding written and verbal communication skills.
• Experience in handling complex customer escalations, effectively managing customer communications and collaborating with internal teams to drive issues to resolution.

• Take full responsibility for the MDR service delivered to your assigned customers.
• Serve as a key member of the account team for all assigned customers, partnering with their Customer Success Manager, sales representative, and Technical Account Manager on all customer issues and initiatives.
• Initial engagement with assigned customers:
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• Provide an overview of the MDR service, including service scope, deliverables, and standard operating procedures.

• Advise them on the configuration of the Singularity Platform (including endpoint protection policies and integrations with third party security technologies) to maximize the effectiveness of the MDR service.
• Partner with them on defining and configuring their MDR escalation and response policies.
• Document details about the customer’s environment, escalation procedures, or any other details that will assist the global MDR team in more effectively delivering our service.
• Regular ongoing engagement with assigned customers:
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• Review MDR operational metrics, trends, and key findings.

• Brief customers on significant emerging threats, including actions that SentinelOne is taking to protect them, additional recommended actions for their team, and any specific findings in their environment.
• Discuss outstanding questions or issues.
• Review recommended corrective actions to improve the customer’s security posture and reduce risk.
• Lead or support additional customer briefings, meetings and on-site visits as required.
• Provide similar support to organizations evaluating SentinelOne MDR services during ‘Proof of Concept’ engagements (POCs).
• Stay closely connected with MDR operations and the threat landscape by working closely with MDR analysts, investigators, and engineers, including periodic ‘shadow days’ and rotations into these roles.
• Capture feedback from customers and prospects and share it with internal stakeholders to drive continuous service improvement.
• Represent SentinelOne MDR services at company events and conferences.