DESCRIPTION

AWS is set to introduce the inaugural European Sovereign Cloud (ESC), marking a significant development in utility computing (UC). To spearhead this initiative, we are actively seeking experienced systems engineers with a strong background in automation and operations, particularly in Active Directory and Exchange environments. As part of the AWS Managed Operations team, you will play a pivotal role in building and operating critical identity management infrastructure based on Active Directory and Microsoft Exchange, crucial components for delivering high-availability AWS services exclusively for EU customers. For more information on ESC please check out our blog:
https://aws.amazon.com/blogs/aws/in-the-works-aws-european-sovereign-cloud/
Key job responsibilities
Your responsibilities will encompass overseeing the launch of the ESC in 2025, working closely with global AWS teams, and influencing the evolution of AWS services and technology, particularly in the areas of Directory Services and Exchange. A typical day in this role involves collaborating with technology leaders, contributing to the enhancement of day-to-day operations, and ensuring improvements in availability, reliability, latency, performance, and efficiency of the ESC, with a focus on identity management and Exchange. You will be required to occasionally participate in “on-call” rotations to resolve incidents occurring out-of-hours.
The overarching goal is to deliver scalable and highly-available service operations for EU customers, with a focus on Active Directory and Exchange operations. If you are an experienced professional ready for a challenging and impactful opportunity, we invite you to join our efforts in building a best-in-class development engineering and operations team that aligns with AWS’ commitment to customer satisfaction and continual innovation.
A day in the life
You’ll spend a majority of your time operating and improving one of the largest software systems. Over the course of a week, you will review the operational health of the services in your team’s care, and as soon as you figure out why there was an anomaly, you write up an actionable bug report. As a responsible engineer, you’ve learned never to make changes to production systems without a plan, so you reviewed then executed changes following a change management process to one of the production systems in your care. Later in the week, you help to resolve your team’s backlog of operational issues. You round off the week by writing a script which helps get to root cause faster of a hard problem that you diagnosed earlier.

Eligibility requirements

• Fluency in written and spoken English is required.
• Employees must be resident in the EU to operate the AWS European Sovereign Cloud.
• Amazon will provide relocation support for successful applicants relocating within the European Union.
• Employees will participate in an On-Call rota

About the team
European Sovereign Cloud (ESC) is a part of AWS Utility Computing (UC). AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS. Within AWS UC, Managed Operations engineers engage with AWS customers who require specialized security solutions for their cloud services.
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

BASIC QUALIFICATIONS

• This role requires you to be a national of an EU member state
• 5+ years supporting Windows family of operating systems to include 4 of the following 8 core competencies: AD, Exchange, DHCP,, Email workflow, SCCM, SCOM, Win OS, DNS, and disaster recovery/business continuity
• Proficient in leading and driving operational best practices, including creation, revision, and improvement of standard operational procedures (SOPs)
• Strong scripting experience in Bash, Python, or PowerShell, particularly for automation of Active Directory and Exchange tasks
• Expertise in directory schema design, data integration, identity and access management, directory services, and LDAP systems

PREFERRED QUALIFICATIONS

• Demonstrated proficiency in system monitoring, troubleshooting, and anticipating problems that affect the performance, reliability, and availability of software systems
• Experience working cross-organizationally and leading strategic team efforts requiring work from multiple team members
• Experience performance tuning software applications and optimizing fleet utilization, including for Active Directory Services and Exchange environments
• Experience with Infrastructure as Code, (such as CDK, CloudFormation, Puppet, Chef, Ansible, or similar)
• Experience with network and federated authentication protocols like Kerberos, NTLM, OIDC, & SAML
• Experience implementing and maintaining backup strategies and disaster recovery procedures for Active Directory and Exchange
  Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
  m/w/d
  Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner

Please refer the Job description for details