YOUR MISSION:

As our new Lead Partnerships Manager (DACH) you will be joining the Service Partners DACH team. Your mission will be to build and manage a portfolio of high-impact regional professional services partners within the Parloa Partner Program to drive substantial revenue growth and contribute to the company’s overall business objectives. We are looking for you to bring your tenacious work ethic, your enthusiasm, optimism, and your passion to foster profound growth in your partner portfolio.

WHY PARLOA?

Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 400+ people in Berlin, Munich, and New York.
When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that’s revolutionizing an entire industry. We’re passionate about growing together and creating opportunities for personal and professional development. With our recent $120 million Series C investment, we’re expanding globally and looking for talented individuals to join us on this exciting journey.
Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.

Parloa is committed to upholding the highest data protection standards for our clients’ and employees’ data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.

• We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.

• Develop and execute a long-term vision and strategy for relevant service partners.
• Identify, recruit, and qualify new partners, ensuring the best program fit.
• Leverage your executive network and C-level contacts to drive successful partnerships.
• Build and maintain trusted-advisor relationships with partners for strategic alignment.
• Align partners’ priorities and goals with Parloa’s to create mutually beneficial account plans.
• Conduct regular partner and quarterly business reviews to track progress, address gaps, and drive action.
• Identify new business opportunities and innovative ways to enhance joint success.
• Collaborate cross-functionally with sales, marketing, and product teams to drive partner success.Stay informed on industry trends and best practices to continuously empower partners.