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Manager, Account Management Associates at Navan Labs UK Limited
Berlin, , Germany - Full Time
Skills Needed
Team Management, Customer Success, Account Management, Project Management, Analytical Skills, Problem Solving, Communication, Organizational Skills, Coaching, Training, Process Improvement, Data Analysis, Collaboration, Travel Industry Knowledge, Fluency In English, Fluency In European Languages
Specialization
A bachelor's degree is required, with a preference for a master's degree. Candidates should have at least 2 years of management experience in a customer-facing role within a high-growth technology or SaaS company.
Experience Required
Minimum 2 year(s)
Sicherheitsmitarbeiter (m/w/d) im Pforten- & Empfangsdienst at HR Dpt.
Berlin, , Germany - Full Time
Skills Needed
Customer Service, Communication, Security Knowledge, Teamwork, Attention To Detail, English Proficiency, German Proficiency, It Skills, Professional Appearance, Flexibility
Specialization
Candidates must have a security certification according to §34a GewO and a clean extended background check. Good command of English and German, as well as IT skills, are required, along with a willingness to work day and night shifts.
Sicherheitsmitarbeiter (m/w/d) für Hotel in Charlottenburg-Wilmersdorf at HR Dpt.
Berlin, , Germany - Full Time
Skills Needed
Sicherheit, überwachung, Notfallmanagement, Dokumentation, Zusammenarbeit, Kundenservice, Fitness, Deutschkenntnisse, Englischkenntnisse, Professionelles Auftreten, Schichtdienstbereitschaft, Sachkundezertifikat
Specialization
Candidates must possess a security certificate according to §34a GewO and have very good German skills along with basic English knowledge. A professional appearance, fitness, and a clean police record are also required.
Category Manager (m/f/d) at Flink
Berlin, , Germany - Full Time
Skills Needed
Category Management, Analytical Thinking, Relationship Management, Data Analysis, Communication Skills, Self Organization, Problem Solving, Strategic Planning, Market Research, Product Development, Negotiation, Excel, Powerpoint, Customer Focus, Hands On Mentality, Entrepreneurial Thinking
Specialization
Candidates should have a completed degree in business, economics, marketing, or a related field, along with 2-4 years of relevant experience. Fluency in German and strong English skills are required, along with excellent analytical and communication abilities.
Experience Required
Minimum 2 year(s)
Nebenjob als Sprachlehrer von zu Hause (m/w/d) at Nachhilfeunterricht
Berlin, , Germany - Full Time
Skills Needed
Teaching, Language Proficiency, Online Tutoring, Communication Skills, Adaptability, Creativity
Specialization
No prior teaching experience is required, but good knowledge of the subject matter is essential. Candidates should be willing to teach various languages.
Production Operator (relocation to Switzerland) at Essence Investment AG
Berlin, , Germany - Full Time
Skills Needed
Production Tasks, Trimming, Packaging, Processing, Health And Safety, Quality Control, Team Collaboration, Equipment Monitoring, Documentation, Physical Endurance, English Proficiency, German Proficiency, Spanish Proficiency, French Proficiency, Cannabis Industry Knowledge
Specialization
Candidates should have a high school diploma or equivalent and the ability to perform physical tasks continuously. Previous experience in a production role is advantageous, along with proficiency in English and other languages.
Sicherheitsmitarbeiter (m/w/d) für soziale Wohneinrichtungen in Berlin at HR Dpt.
Berlin, , Germany - Full Time
Skills Needed
Surveillance, Reporting, Emergency Management, Access Control, Interpersonal Skills, German Language Skills
Specialization
Candidates must have the required qualifications under §34a GewO and a clean extended background check. Additional certifications such as First Aid and Fire Safety are preferred but can be submitted later.
Oberkellner für Gastronomie im Nikolaiviertel (m/w/d) in Vollzeit at HR Dpt.
Berlin, , Germany - Full Time
Skills Needed
Gastronomy, Team Coordination, Customer Service, Communication Skills, German, English, Leadership, Attention To Detail
Specialization
Ideally, you should have completed training in gastronomy or have relevant long-term experience. A charming demeanor and good manners are essential, along with a passion for high-quality gastronomy.
Experience Required
Minimum 2 year(s)
Sicherheitsmitarbeiter (m/w/d) mit Springertätigkeit in Berlin Spandau at Securitas USA Corporate Services
Berlin, , Germany - Full Time
Skills Needed
Security Knowledge, German Language Skills, English Language Skills, Pc Skills, Responsibility, Service Orientation, Flexibility, Shift Work
Specialization
Candidates must have security knowledge according to §34a GewO and good language skills in German and English. A clean police record and flexibility for shift work are also required.
Werkstudent:in im Bereich Systemplanung at BEW Berliner Energie und Wrme AG
Berlin, , Germany - Full Time
Skills Needed
Python, Data Analysis, Simulation, Data Processing, Visualization, Thermo Hydraulic Processes, Modeling, Communication
Specialization
You should be an enrolled student in a technical or scientific field with proficiency in Python, particularly with Pandas. A basic understanding of thermo-hydraulic processes and the ability to communicate complex concepts clearly are also required.
Geprüfte Schutz- und Sicherheitskraft (m/w/d) at HR Dpt.
Berlin, , Germany - Full Time
Skills Needed
Security, Surveillance, Emergency Response, Customer Service, Teamwork, Communication, Problem Solving, Attention To Detail, Professionalism, Conflict Resolution
Specialization
Candidates must have completed training as a certified security and safety personnel and possess very good German language skills. A willingness to work in shifts and maintain a professional appearance is also required.
Bauzeichner / Modellierer / Konstrukteur Bahn (w/m/d) at Arcadis
Berlin, Saxony, Germany - Full Time
Skills Needed
Cad, Autocad, Revit, Analytical Thinking, Independent Work, Teamwork, Construction, Infrastructure, Project Documentation, Cost Estimation, Ms Office, German, English
Specialization
Candidates should have completed training as a draftsman and be proficient in CAD programs, especially AutoCAD and ideally Revit. A structured and independent working style, along with good analytical skills and ideally some experience in construction or rail infrastructure, is also required.
Junior ETF & Aktien Coach (m/w/d) at FinMent GmbH
Berlin, , Germany - Full Time
Skills Needed
Coaching, Customer Support, Financial Knowledge, Investment Strategies, Trading Psychology, Analytical Skills, Project Management, Responsibility, Feedback Seeking, Team Success Focus, Financial Software Experience, German Language, English Language
Specialization
You should have a strong motivation and a thirst for knowledge in finance, aiming to develop into a specialist in the field. Practical experience in coaching and customer support for 6 months to 1 year is required.
Junior Account Manager - DACH (f/m/d) at thinkcell Sales GmbH Co KG
Berlin, , Germany - Full Time
Skills Needed
Account Management, Customer Success, Sales, Communication, Presentation Skills, Crm Systems, Proactive Thinking, Team Collaboration, Problem Solving, Customer Engagement, Data Documentation, Risk Identification, Growth Opportunities, Software Knowledge, Microsoft Office, Saas
Specialization
Candidates should have 1-3 years of experience in sales, account management, or a similar customer-oriented role. Excellent communication skills in German and English, familiarity with CRM systems, and a proactive mindset are essential.
Praktikant:in Ergotherapie in Berlin Pankow gesucht at Palabra Praxisgruppe GmbH
Berlin, , Germany - Full Time
Skills Needed
Ergotherapy, Therapy, Communication, Teamwork, Child Psychology, Patient Care, Proactive Learning, Discretion
Specialization
Candidates must be in training to become an ergotherapist and should be eager to apply their theoretical knowledge in practice. A motivation to learn more about ergotherapeutic treatment fields and collaborate with speech therapy is essential.
Head of Retail Customer Delivery Europe (f/m/x) at AUTO1 Group
Berlin, , Germany - Full Time
Skills Needed
Customer Delivery, Logistics, Operations, Team Leadership, Problem Solving, Data Driven, Performance Optimization, Communication, German, English
Specialization
Proven experience in leading delivery or logistics teams at a European scale with measurable impacts is required. Strong leadership abilities and a data-driven approach to balancing customer satisfaction with cost efficiency are essential.
Experience Required
Minimum 5 year(s)
(Staff) Software Security Engineer (w/m/d) at IONOS SE
Berlin, , Germany - Full Time
Skills Needed
Software Security Engineering, Secure Coding Practices, Go, Rust, Java, C, Threat Modeling, Vulnerability Remediation, Configuration Hardening, Cloud Native Architectures, Ci/Cd, Sast, Dast, Dependency Scanning, Fuzzing, Supply Chain Security
Specialization
Candidates should have extensive experience in software engineering with strong knowledge of programming languages such as Go, Rust, Java, and C. A solid understanding of secure coding practices and experience with cloud-native architectures is also required.
Experience Required
Minimum 5 year(s)
Field Sales Enablement Manager (m/w/d) at Enpal B.V.
Berlin, , Germany - Full Time
Skills Needed
Learning & Development, Field Sales, Training, Coaching, Communication, Onboarding, Sales Performance, Group Training, Individual Training, Project Management, Blended Learning, German Language, Mobility, Team Spirit, Feedback Culture
Specialization
Candidates should have substantial experience in Learning & Development focused on field sales teams and proven experience as a trainer or coach in a field environment. Strong communication skills and the ability to conduct practical training sessions are essential, along with a willingness to travel.
Experience Required
Minimum 5 year(s)
Security (m/w/d) für City-Streife in Berlin-Hohenschönhausen at HR Dpt.
Berlin, , Germany - Full Time
Skills Needed
Security, Control Rounds, Object Protection, Personal Protection, Event Security, Entry Control, Technical Troubleshooting, Service Orientation, German Language Skills, Driving License Class B
Specialization
Candidates must possess a security certificate according to §34a GewO and have good German language skills. A Class B driving license and willingness to work in shifts are also required.
Initiativbewerbung bei Skytec Security GmbH at HR Dpt.
Berlin, , Germany - Full Time
Skills Needed
Security Services, Customer Service, Communication Skills, Teamwork, Attention To Detail, Problem Solving, Flexibility, Professional Appearance
Specialization
Candidates should have a certification according to §34a GewO or be willing to take the exam. An impeccable extended background check and good German language skills are also required.
Manager, Account Management Associates at Navan Labs UK Limited
Berlin, , Germany -
Full Time

Start Date

Immediate

Expiry Date

23 Apr, 26

Salary

0.0

Posted On

23 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Team Management, Customer Success, Account Management, Project Management, Analytical Skills, Problem-Solving, Communication, Organizational Skills, Coaching, Training, Process Improvement, Data Analysis, Collaboration, Travel Industry Knowledge, Fluency in English, Fluency in European Languages

Industry

Software Development

Description
As the leader of the Account Management Associate (AMA) team in EMEA, you will be responsible for building and managing a high-performing team that supports our Travel & Expense Account Managers and programme administrators across our fastest-growing segments. This will be a highly visible and cross-functional role. The AMA function partners closely with our Account Management, Sales, Product, Finance, Support, Operations, and Travel Experience teams to ensure we are delighting our customers, scaling our operations efficiently, and developing a strong internal pipeline of future Account Managers for Navan. You’ll be responsible for developing and coaching your team to deliver an outstanding experience for programme administrators: resolving product configuration queries, troubleshooting issues, driving adoption of Navan’s travel and expense products, and reducing churn risk. At the same time, you will design and run the AMA function as a feeder pool into Account Management, with clear development paths, training, and promotion criteria into revenue-carrying AM roles. A key part of this role is driving efficiency, scalability and automation within the AMA organisation through better processes and tooling (e.g. optimizing Front usage, templates, workflows and reporting). This role will report into the Director of Account Management. Your overall success will be measured on customer experience and operational KPIs (response & resolution times, CSAT, quality), efficiency and scalability improvements, and the strength and output of the AMA-to-AM talent pipeline (readiness and promotion rate). What You’ll Do: Hire, lead and manage a high-performing team of Account Management Associates based in [London / Berlin / Paris] Define, implement and own the AMA career progression framework into Account Manager roles, including competencies, milestones, and promotion criteria Develop and maintain a deep understanding of Navan’s travel and expense product offering to educate your team and ensure they can effectively support programme administrators Oversee day-to-day AMA operations, including monitoring queues, ensuring timely and high-quality responses to admin inquiries, and meeting or exceeding service KPIs Act as a player-coach, showcasing first hand how to handle complex queries and escalations, and how to run proactive outreach and adoption-driving initiatives Partner closely with Account Managers and Account Management leaders to align AMA support with account lifecycle stages, segment needs, and coverage models Optimize usage of tools such as Front, CRM and internal systems: design and improve routing, SLAs, templates/macros, tagging and reporting to drive consistency and productivity Identify, design and implement automation, self-service and process improvements (e.g. better documentation, knowledge base, standard responses) to increase scalability and reduce manual, repeat work Analyze and monitor key metrics (volume, response times, CSAT, repeat contacts, efficiency per AMA) and drive behaviour towards achievement of customer, operational and quality targets Act as the first line of escalation for AMAs; assist them in handling customer objections and escalations, ensuring issues are routed through the right channels and resolved quickly Voice and advocate for the needs of programme administrators and Account Managers with Product and Operations to influence the product roadmap and internal processes Implement personal development plans for all team members, with structured training, shadowing, and stretch opportunities to prepare high-potential AMAs for promotion into Account Manager roles Foster an environment of collaboration, continuous learning and high performance within the team Contribute to headcount and succession planning by forecasting AMA capacity needs and expected AMA-to-AM promotions over time Travel may be required occasionally What We’re Looking For: Bachelor’s degree; Master’s preferred but not required 2+ years of management or team lead experience in Customer Success, Account Management, Support, or a related customer-facing function within a high-growth technology/SaaS company Experience building or managing an associate / junior / “feeder” team and a strong track record of developing and promoting talent into next-level roles Strong project management, analytical and problem-solving skills; able to use data to identify trends, prioritize initiatives, and measure impact Great communicator with excellent written skills and the ability to clearly articulate complex concepts to both internal stakeholders and customers Attention to detail and strong organizational skills; able to prioritize tasks and initiatives in a fast-paced environment Demonstrated people leadership through accountability, continuous training, coaching and feedback High energy, go-getter with fresh ideas who takes the initiative to get things done and is passionate about customer experience and technology Experience within travel or fintech is a plus but not essential Fluent in English; additional European languages (e.g. French or German) are a plus

How To Apply:

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Responsibilities
You will lead the Account Management Associate team, ensuring high-quality support for programme administrators and driving the development of future Account Managers. Additionally, you will optimize operations and implement processes to enhance efficiency and scalability.
Manager, Account Management Associates at Navan Labs UK Limited
Berlin, , Germany - Full Time
Skills Needed
Team Management, Customer Success, Account Management, Project Management, Analytical Skills, Problem Solving, Communication, Organizational Skills, Coaching, Training, Process Improvement, Data Analysis, Collaboration, Travel Industry Knowledge, Fluency In English, Fluency In European Languages
Specialization
A bachelor's degree is required, with a preference for a master's degree. Candidates should have at least 2 years of management experience in a customer-facing role within a high-growth technology or SaaS company.
Experience Required
Minimum 2 year(s)
Sicherheitsmitarbeiter (m/w/d) im Pforten- & Empfangsdienst at HR Dpt.
Berlin, , Germany - Full Time
Skills Needed
Customer Service, Communication, Security Knowledge, Teamwork, Attention To Detail, English Proficiency, German Proficiency, It Skills, Professional Appearance, Flexibility
Specialization
Candidates must have a security certification according to §34a GewO and a clean extended background check. Good command of English and German, as well as IT skills, are required, along with a willingness to work day and night shifts.
Sicherheitsmitarbeiter (m/w/d) für Hotel in Charlottenburg-Wilmersdorf at HR Dpt.
Berlin, , Germany - Full Time
Skills Needed
Sicherheit, überwachung, Notfallmanagement, Dokumentation, Zusammenarbeit, Kundenservice, Fitness, Deutschkenntnisse, Englischkenntnisse, Professionelles Auftreten, Schichtdienstbereitschaft, Sachkundezertifikat
Specialization
Candidates must possess a security certificate according to §34a GewO and have very good German skills along with basic English knowledge. A professional appearance, fitness, and a clean police record are also required.
Category Manager (m/f/d) at Flink
Berlin, , Germany - Full Time
Skills Needed
Category Management, Analytical Thinking, Relationship Management, Data Analysis, Communication Skills, Self Organization, Problem Solving, Strategic Planning, Market Research, Product Development, Negotiation, Excel, Powerpoint, Customer Focus, Hands On Mentality, Entrepreneurial Thinking
Specialization
Candidates should have a completed degree in business, economics, marketing, or a related field, along with 2-4 years of relevant experience. Fluency in German and strong English skills are required, along with excellent analytical and communication abilities.
Experience Required
Minimum 2 year(s)
Nebenjob als Sprachlehrer von zu Hause (m/w/d) at Nachhilfeunterricht
Berlin, , Germany - Full Time
Skills Needed
Teaching, Language Proficiency, Online Tutoring, Communication Skills, Adaptability, Creativity
Specialization
No prior teaching experience is required, but good knowledge of the subject matter is essential. Candidates should be willing to teach various languages.
Production Operator (relocation to Switzerland) at Essence Investment AG
Berlin, , Germany - Full Time
Skills Needed
Production Tasks, Trimming, Packaging, Processing, Health And Safety, Quality Control, Team Collaboration, Equipment Monitoring, Documentation, Physical Endurance, English Proficiency, German Proficiency, Spanish Proficiency, French Proficiency, Cannabis Industry Knowledge
Specialization
Candidates should have a high school diploma or equivalent and the ability to perform physical tasks continuously. Previous experience in a production role is advantageous, along with proficiency in English and other languages.
Sicherheitsmitarbeiter (m/w/d) für soziale Wohneinrichtungen in Berlin at HR Dpt.
Berlin, , Germany - Full Time
Skills Needed
Surveillance, Reporting, Emergency Management, Access Control, Interpersonal Skills, German Language Skills
Specialization
Candidates must have the required qualifications under §34a GewO and a clean extended background check. Additional certifications such as First Aid and Fire Safety are preferred but can be submitted later.
Oberkellner für Gastronomie im Nikolaiviertel (m/w/d) in Vollzeit at HR Dpt.
Berlin, , Germany - Full Time
Skills Needed
Gastronomy, Team Coordination, Customer Service, Communication Skills, German, English, Leadership, Attention To Detail
Specialization
Ideally, you should have completed training in gastronomy or have relevant long-term experience. A charming demeanor and good manners are essential, along with a passion for high-quality gastronomy.
Experience Required
Minimum 2 year(s)
Sicherheitsmitarbeiter (m/w/d) mit Springertätigkeit in Berlin Spandau at Securitas USA Corporate Services
Berlin, , Germany - Full Time
Skills Needed
Security Knowledge, German Language Skills, English Language Skills, Pc Skills, Responsibility, Service Orientation, Flexibility, Shift Work
Specialization
Candidates must have security knowledge according to §34a GewO and good language skills in German and English. A clean police record and flexibility for shift work are also required.
Werkstudent:in im Bereich Systemplanung at BEW Berliner Energie und Wrme AG
Berlin, , Germany - Full Time
Skills Needed
Python, Data Analysis, Simulation, Data Processing, Visualization, Thermo Hydraulic Processes, Modeling, Communication
Specialization
You should be an enrolled student in a technical or scientific field with proficiency in Python, particularly with Pandas. A basic understanding of thermo-hydraulic processes and the ability to communicate complex concepts clearly are also required.
Geprüfte Schutz- und Sicherheitskraft (m/w/d) at HR Dpt.
Berlin, , Germany - Full Time
Skills Needed
Security, Surveillance, Emergency Response, Customer Service, Teamwork, Communication, Problem Solving, Attention To Detail, Professionalism, Conflict Resolution
Specialization
Candidates must have completed training as a certified security and safety personnel and possess very good German language skills. A willingness to work in shifts and maintain a professional appearance is also required.
Bauzeichner / Modellierer / Konstrukteur Bahn (w/m/d) at Arcadis
Berlin, Saxony, Germany - Full Time
Skills Needed
Cad, Autocad, Revit, Analytical Thinking, Independent Work, Teamwork, Construction, Infrastructure, Project Documentation, Cost Estimation, Ms Office, German, English
Specialization
Candidates should have completed training as a draftsman and be proficient in CAD programs, especially AutoCAD and ideally Revit. A structured and independent working style, along with good analytical skills and ideally some experience in construction or rail infrastructure, is also required.
Junior ETF & Aktien Coach (m/w/d) at FinMent GmbH
Berlin, , Germany - Full Time
Skills Needed
Coaching, Customer Support, Financial Knowledge, Investment Strategies, Trading Psychology, Analytical Skills, Project Management, Responsibility, Feedback Seeking, Team Success Focus, Financial Software Experience, German Language, English Language
Specialization
You should have a strong motivation and a thirst for knowledge in finance, aiming to develop into a specialist in the field. Practical experience in coaching and customer support for 6 months to 1 year is required.
Junior Account Manager - DACH (f/m/d) at thinkcell Sales GmbH Co KG
Berlin, , Germany - Full Time
Skills Needed
Account Management, Customer Success, Sales, Communication, Presentation Skills, Crm Systems, Proactive Thinking, Team Collaboration, Problem Solving, Customer Engagement, Data Documentation, Risk Identification, Growth Opportunities, Software Knowledge, Microsoft Office, Saas
Specialization
Candidates should have 1-3 years of experience in sales, account management, or a similar customer-oriented role. Excellent communication skills in German and English, familiarity with CRM systems, and a proactive mindset are essential.
Praktikant:in Ergotherapie in Berlin Pankow gesucht at Palabra Praxisgruppe GmbH
Berlin, , Germany - Full Time
Skills Needed
Ergotherapy, Therapy, Communication, Teamwork, Child Psychology, Patient Care, Proactive Learning, Discretion
Specialization
Candidates must be in training to become an ergotherapist and should be eager to apply their theoretical knowledge in practice. A motivation to learn more about ergotherapeutic treatment fields and collaborate with speech therapy is essential.
Head of Retail Customer Delivery Europe (f/m/x) at AUTO1 Group
Berlin, , Germany - Full Time
Skills Needed
Customer Delivery, Logistics, Operations, Team Leadership, Problem Solving, Data Driven, Performance Optimization, Communication, German, English
Specialization
Proven experience in leading delivery or logistics teams at a European scale with measurable impacts is required. Strong leadership abilities and a data-driven approach to balancing customer satisfaction with cost efficiency are essential.
Experience Required
Minimum 5 year(s)
(Staff) Software Security Engineer (w/m/d) at IONOS SE
Berlin, , Germany - Full Time
Skills Needed
Software Security Engineering, Secure Coding Practices, Go, Rust, Java, C, Threat Modeling, Vulnerability Remediation, Configuration Hardening, Cloud Native Architectures, Ci/Cd, Sast, Dast, Dependency Scanning, Fuzzing, Supply Chain Security
Specialization
Candidates should have extensive experience in software engineering with strong knowledge of programming languages such as Go, Rust, Java, and C. A solid understanding of secure coding practices and experience with cloud-native architectures is also required.
Experience Required
Minimum 5 year(s)
Field Sales Enablement Manager (m/w/d) at Enpal B.V.
Berlin, , Germany - Full Time
Skills Needed
Learning & Development, Field Sales, Training, Coaching, Communication, Onboarding, Sales Performance, Group Training, Individual Training, Project Management, Blended Learning, German Language, Mobility, Team Spirit, Feedback Culture
Specialization
Candidates should have substantial experience in Learning & Development focused on field sales teams and proven experience as a trainer or coach in a field environment. Strong communication skills and the ability to conduct practical training sessions are essential, along with a willingness to travel.
Experience Required
Minimum 5 year(s)
Security (m/w/d) für City-Streife in Berlin-Hohenschönhausen at HR Dpt.
Berlin, , Germany - Full Time
Skills Needed
Security, Control Rounds, Object Protection, Personal Protection, Event Security, Entry Control, Technical Troubleshooting, Service Orientation, German Language Skills, Driving License Class B
Specialization
Candidates must possess a security certificate according to §34a GewO and have good German language skills. A Class B driving license and willingness to work in shifts are also required.
Initiativbewerbung bei Skytec Security GmbH at HR Dpt.
Berlin, , Germany - Full Time
Skills Needed
Security Services, Customer Service, Communication Skills, Teamwork, Attention To Detail, Problem Solving, Flexibility, Professional Appearance
Specialization
Candidates should have a certification according to §34a GewO or be willing to take the exam. An impeccable extended background check and good German language skills are also required.