ABOUT BTRUST

We are Btrust. Since 2008, we’ve innovated the Canadian grocery retail experience specializing to sell primarily fresh and healthy foods. Our goal is to introduce diverse food culture to every family table. We offer a wide range of products to cater to various taste preferences and budgets. The company is headquartered in Oakville, Ontario. In 2008, we opened our first Btrust Supermarket at the Golden Square, a shopping center in Mississauga, Ontario. Today, we manage a nationwide chain of 4 stores, covering an impressive 120,000 square feet and offering more than 20,000 different products, allowing families across Canada to enjoy fresh, healthy, and flavorful meals.

REQUIREMENTS

• Bachelor’s degree , Strong written and verbal communication skills in English and Mandarin.
• Minimum 3 year of relevant experience in retail store operations, administration, or facilities coordination preferred.
• A valid driver’s license is required; this role involves occasional travel to store locations using a company or personal vehicle.
• Experience with food safety compliance is an asset.
• Experience in occupational health and safety is an asset.
• Strong organizational and problem-solving abilities
• Excellent communication and interpersonal skills
• Ability to multitask and work independently in a fast-paced environment
• High level of discretion in handling sensitive information
• Proficiency in MS Office suite includes Excel, PPT, Outlook and Word.
  BTRUST welcomes applicants from all backgrounds. We provide accommodations during the recruitment process to ensure that all candidates can apply and interview smoothly. If you require specific arrangements, please let us know when you apply, and we will consult with you to address your accessibility needs.
  Job Types: Full-time, Permanent
  Pay: $40,000.00-$50,000.00 per year

Benefits:

• Dental care
• On-site parking
• Paid time off
• Vision care

Education:

• Bachelor’s Degree (required)

Language:

• Cantonese (preferred)
• English (required)
• Mandarin (required)

Licence/Certification:

• Driving Licence (required)

Work Location: Remot

THE ROLE

We are seeking a highly organized and detail-oriented Retail Operations Officer to support our store operations across multiple locations. This role is based at our Head Office and reports directly to the COO. The ideal candidate will be responsible for coordinating store maintenance, ensuring compliance with food safety standards, supporting the Joint Health and Safety Committee (JHSC), and handling general administrative duties related to store operations.

RESPONSIBILITIES

1. Store Operations Support
2. Coordinate repair and maintenance requests from stores and monitor progress
3. Communicate with external contractors and vendors for maintenance arrangements and quotations, and contract management
4. Maintain records related to store facilities and equipment upkeep
5. Food Safety Compliance
6. Monitor and support stores to ensure compliance with all applicable food safety regulations
7. Act as a liaison between stores and government inspectors during food safety audits and inspections
8. Assist in implementing internal food safety policies and employee training
9. Joint Health and Safety Committee (JHSC) Coordination
10. Organize JHSC meetings, including scheduling, agenda preparation, and minute-taking
11. Track action items and ensure timely follow-ups
12. Support enforcement of occupational health and safety policies across stores
13. General Administrative Duties
14. Coordinate weekly management meetings, including taking minutes and tracking follow-up actions
15. Maintain store and company vehicle insurance records
16. Support with administrative tasks related to store licenses, inspections, and compliance documentation
17. Assist with other office duties as assigned by management