COMPANY OVERVIEW

Natrix Technologies Inc. is a Laval-based SME established since 1998, specializing in the design, planning, and implementation of comprehensive IT solutions for its clients. Our mission is to optimize operations through innovative technology solutions tailored for small and medium-sized enterprises.

SUMMARY

We are seeking an IT Technician to join our dynamic team in Laval. In this role, you will be pivotal in providing technical support and ensuring the smooth operation of our clients’ IT systems. Your contributions will directly enhance our commitment to delivering high-value services to SMEs.

QUALIFICATIONS

• Proven experience in technical support or IT support roles.
• Strong knowledge of computer management and desktop support practices.
• Familiarity with networking concepts and software troubleshooting techniques.
• Excellent customer service skills with

QUALIFICATIONS

• Expérience pertinente en support technique ou dans un rôle similaire.
• Excellentes aptitudes en dépannage et esprit analytique.
• Connaissance des environnements Windows, macOS et Linux.
• Familiarité avec les concepts de réseautique et le support applicatif.
• Bonnes habiletés de communication et service à la clientèle irréprochable.
• Capacité à travailler en équipe et à collaborer sur divers projets.

SUMMARY

We are looking for an IT Technician to join our dynamic team in Laval. This role focuses on handling more advanced help desk requests, applying strong troubleshooting skills and delivering excellent customer service. The technician will play a key role in maintaining stable and efficient IT environments for our clients. While this position does not involve direct client or project management, the technician will have the opportunity to assist in larger implementation projects.

QUALIFICATIONS

• Relevant experience in technical support or similar roles.
• Strong troubleshooting abilities and analytical mindset.
• Knowledge of Windows, macOS, and Linux environments.
• Familiarity with networking concepts and application support.
• Excellent communication skills and a customer-first attitude.
• Team player with the ability to collaborate on various projects.

RESPONSIBILITIES

• Provide technical support to clients, resolving issues efficiently and effectively.
• Manage computer systems and networks to ensure optimal performance.
• Assist with desktop support and troubleshooting of software and hardware issues.
• Implement and maintain security measures for IT infrastructure.
• Collaborate with team members to develop solutions tailored to client needs.
• Document technical procedures and maintain accurate records of support activities.
• Train users on new technologies and software applications as needed.
• Stay updated on industry trends and emerging technologies.

RESPONSIBILITIES

• Take ownership of escalated help desk requests and resolve incidents efficiently.
• Troubleshoot computer systems, software, and hardware with autonomy and accuracy.
• Assist the team during implementation and migration projects.
• Apply and maintain IT security best practices.
• Document technical procedures and support activities.
• Deliver a positive and professional customer experience.
• Stay updated on industry trends and emerging technologies.

If you’re ready to play a key role in supporting SMEs with their IT challenges, join Natrix Technologies Inc. and help shape the future of technology solutions. a focus on communication.

• Proficiency in operating systems including Windows, macOS, Linux, etc.
• Experience with help desk tools such as BMC Remedy or ServiceNow is a plus.
• Ability to work collaboratively within a team environment.
• Strong problem-solving skills and attention to detail