Company Overview

PuroClean Restoration Edmonton is a leading provider of property emergency services, specializing in water and fire damage restoration, mold remediation, biohazard cleanup, and emergency response. Dedicated to delivering swift and effective solutions, we serve residential and commercial clients across Canada with a focus on customer satisfaction and operational excellence.

Overview

We are seeking an organized, customer-focused Project Coordinator to support our restoration team in delivering timely, well-documented residential and commercial property-loss projects. This role is ideal for someone who thrives in a fast-paced environment, can manage many moving parts at once, and understands the importance of clear communication during stressful situations for customers.

Key Responsibilities

• Open, organize, and maintain project files from initial assignment through project completion.
• Coordinate schedules for Project Managers, operations department, subcontractors, suppliers, inspections, and customer appointments.
• Communicate professionally with homeowners, tenants, property managers, insurers, adjusters, and trades.
• Provide customers with timely updates regarding scheduling, next steps, access requirements, and anticipated project timelines.
• Track project progress, outstanding tasks, approvals, changes in scope, and work completion dates.
• Assist Project Managers with preparing and issuing work authorizations, subcontractor work orders and project correspondence.
• Maintain accurate project documentation, including photographs, moisture records, job notes, permits, invoices, estimates, approvals, and customer communications.
• Support estimating and billing processes by collecting required documentation, monitoring missing information, and helping ensure files are ready for invoicing.
• Follow up with subcontractors and suppliers to confirm attendance, scope completion, invoices, deficiencies, and required documentation.
• Assist with insurance and third-party program requirements, including documentation standards, response-time expectations, and file updates.
• Monitor project status reports and escalate scheduling conflicts, customer concerns, budget issues, or delays to the appropriate Project Manager.
• Support closeout activities, including final documentation, customer sign-offs, deficiency tracking, warranty information, and file completion.
• Maintain confidentiality of customer, claim, financial, and employee information.
• Contribute to process improvement, team communication, and a safe, professional workplace.

Qualifications

• Previous experience in a project coordination, administrative coordination, construction coordination, insurance, restoration, or customer-service role is preferred.
• Experience in property restoration, construction, renovation, insurance claims, or emergency services is considered a strong asset.
• Strong organizational skills with the ability to manage multiple active files and shifting priorities.
• Excellent written and verbal communication skills.
• Professional and empathetic customer-service approach, particularly when working with people experiencing property damage or loss.
• High attention to detail and ability to maintain accurate records.
• Comfortable working with deadlines, schedules, changing priorities, and urgent service requests.
• Proficient with Microsoft Office, including Outlook, Excel, Word, and Teams.
• Experience with restoration, estimating, or job-management software such as Encircle, Xactimate, XactAnalysis, or similar platforms is an asset.
• Ability to read and understand scopes of work, estimates, invoices, and project documentation is an asset.

Join us at PuroClean where your energy drives impactful projects! We’re committed to fostering a collaborative environment that values your skills in construction coordination while offering opportunities for growth. If you thrive on organization, communication, and making a tangible difference through your work—this is the role for you!

We thank all applicants for their interest; however, only candidates selected for an interview will be contacted.

Pay: $40,000.00-$60,000.00 per year

Benefits:

• Dental care
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Work Location: In person

.