JOB SUMMARY:

Resolve and troubleshoot the issues related to Baggage Applications used in Airport.

Experience:

• Baggage Applications Support: 5 years (required)
• baggage handling systems: 5 years (required)
• Technical support: 5 years (required

A Baggage IT Operations member supports baggage-related applications at an airport typically has a range of responsibilities to ensure the smooth handling and tracking of luggage. Here are some key roles and responsibilities:
A preferred qualification for this position is a valid driver’s license.
The candidate must be able to successfully complete the Transport Canada clearance process, as this is a mandatory requirement for the job.
The ability to work in rotational continental shifts is necessary.
Experience in airport/aviation operations is a plus.
The individual will serve as the primary contact for any reported IT issues.
Responsible for working on automation initiatives and system enhancements.
System Maintenance and Monitoring:
- Regularly monitor baggage handling systems (BHS) to ensure they are functioning correctly.
- Perform routine maintenance and troubleshooting to prevent system failures.
- Monitor all alerts, highlight, and escalate the issues for all procedures and systems as applicable
Application Support:
- Provide technical support for baggage-related applications, including software used for tracking and managing luggage.
- Address and resolve any issues or bugs reported by users.
- Provide 24×7 operational support to business-critical apps and production practices on holidays and weekends on weekly rotational shifts.
Data Management:
- Manage and analyse data related to baggage handling to improve efficiency and reduce errors.
- Ensure data integrity and security within the baggage handling systems.
Coordination with Stakeholders:
- Work closely with airlines, ground staff, and other airport departments to coordinate baggage handling operations.
- Communicate effectively to ensure all parties are informed about system updates or issues.
- Coordinate with IT groups and third-party vendors and ensure effective application services to ensure smooth functioning of the applications.
Documentation
- Create and maintain documentation for system procedures and troubleshooting guides.
Compliance and Safety:
- Ensure all baggage handling operations comply with aviation safety regulations and standards.
- Implement and monitor safety protocols to protect both staff and passengers’ luggage.
- Able to understand the architectures of the system and handle the Disaster Recovery Drills & Tasks
Incident Management:
- Respond to and manage incidents related to baggage handling, such as lost or mishandled luggage.
- Implement corrective actions to prevent future incidents.
System Upgrades and Improvements:
- Participate in the planning and implementation of system upgrades and new technologies.
- Evaluate and recommend improvements to enhance the efficiency and reliability of baggage handling processes.
Required Skills :
Airport Operations Support Experience related to Baggage Applications.
Job Type: Full-time

Schedule:

• Monday to Friday

Experience:

• Baggage Applications Support: 5 years (required)
• baggage handling systems: 5 years (required)
• Technical support: 5 years (required)

Work Location: In perso