ABOUT DAPHNE

DAPHNE RESTAURANT is an exciting new modern American concept located in the downtown financial district; DAPHNE is a true expression of American cuisine, using modern cooking technics based around a live fire grill.
The new take on Americana has a warm and residential feel, a grand open kitchen and a beautiful, lush wrap around outdoor garden terrace.

JOB SUMMARY:

We are looking for a Reservationist to join that team that will be responsible for creating a positive guest experience that begins with a proper greeting to influence the guest’s first impression. You are a critical member of the team and will be responsible for providing exceptional customer service to ensure a positive first and last impression. The team always go out of their way to take care of our guest’s special requests. Working with a team first mentality and going above and beyond is something they do proudly.
INK prides itself in providing the team with cross-training opportunities for all positions and across all INK Entertainment venues. We can offer you full-time, part-time or co-op work while you learn new skills in a life-long profession. Employees will receive training and development opportunities, dining discounts, early access to some of INK’s events and enrolment in INK’s Perkopolis perk program!

SKILLS/REQUIREMENTS

• Experience providing excellent customer service in a fast-paced environment.
• Able to perform high-quality work while unsupervised.
• Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
• Computer literate, including effective working skills of MS Word, Excel and e-mail
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
• Strong communication skills.
• Strong work ethic and positive team attitude.
• Strong organizational skills.
• Great with time management and multitasking.

Education and Experience:

• Previous experience in customer service.
• Previous experience with luxury dining environments.
• Must successfully complete the restaurant’s training course.

Physical Requirements:

• Prolonged periods of sitting, standing and walking.
• Must be able to lift, balance, and carry trays of food weighing up to 25 pounds.

Note: Salary will be dependent on overall experience.

• Answer phones and emails promptly regarding reservation requests, inquiries and modifications.
• Schedule and modify reservations as required.
• Work closely with General Manager, Executive Chef and Events team to ensure smooth service for all customers.
• Greet customers as soon as they walk through the door.
• Provide patrons with accurate wait time estimates during busy periods.
• Maintain a neat, organized front-of-house environment.
• Seat guests.
• Assist with opening/closing tasks and extra tasks as needed.
• Rotate seating between different stations to ensure even workloads for waitstaff.
• Perform other duties as assigned.