IT, TECHNICAL SUPPORT

Reference #: 2025-92
Strong. Proud. Uplifting.
At Ornge, we believe that ordinary people can do extraordinary things.
Each day, we connect communities with critical care across Ontario, Canada. In the air and by land, our teams deliver equity in emergency response, uplifting the lives of those in our care.
We are excited to onboard individuals who bring energy, enthusiasm, and professionalism to our growing group of difference-makers and life-changers.
Discover Ontario, Canada, and an exciting career with Ornge.
Position Title
Co-op Student, IT Technical Support
Department/Section
Corporate Services
Employment Status
4 Month Co-op
Work Term: September to December 2025
Targeted Salary Range
$21.00/hour
Work Mode
On-Site
Existing Vacancy
Yes
Location
5310 Explorer Drive, Mississauga
Hours of Work
Monday-Friday, (37.5 hours/week)
Posting Open Date
Thursday June 19, 2025
Posting Close Date
Sunday June 29, 2025
Uplifting Your Career at Ornge
We are looking for a motivated and driven student to join our IT team as a Co-op Student from September to December 2025.
As a Co-op student, you will work closely with our IT team and learn the ins and outs of the IT process at Ornge. This is an excellent opportunity to gain valuable IT experience in helpdesk and deskside services within a dynamic and fast paced environment. You will receive training and support to develop your IT skills.
Under the mentorship of an IT Technical Analyst, our co-op student will learn to provide local and remote 24/7 helpdesk, desktop, application, and end user support to all Ornge sites and employees to ensure technology is in place to enable Ornge operations.

Key Accountabilities:

• Provide support for incoming incidents, problems and IT related queries.
• Assist with the administration and support of desktop infrastructure.
• Assist with Active Directory data management tasks, user and computer accounts, security and distributions groups, and application-specific attributes for Active Directory–enabled and integrated applications.
• Work closely with Analysts to maintain housekeeping and conduct periodic data clean-up.
• Will learn to enter problems into the ticketing system, resolve, and close calls.
• Learn about the collaboration between Ornge IT and third-party technical support to ensure smooth and reliable operation of software and systems to fulfill business needs.
• Provides timely resolution to end user software incidents and connectivity issues.

Qualifications:

• Currently enrolled in a post-secondary program with a focus on Information and Technology, Computer Science, or related field of study.
• Strong communication and interpersonal skills.
• Highly motivated and able to work independently or as part of a team.
• Ability to learn quickly and adapt to new situations.
• Proficiency with MS Office Suite.

Total Rewards:

• 24/7 Employee and Family Assistance Program.
• Optional Premium Defined Pension Plan Available.
• PERKS! Employee Promotional Programs relating to personal phone plans, furniture, home/car insurance, travel, fitness, attractions and more!

At Ornge, we are:

• Community connectors.
• Equity in healthcare.
• Strong in our convictions.
• Proud of the services we provide.
• Uplifting in our mission, values, and services.

You can expect us to be:

• Competitive in pay, benefits, vacation time and more.
• Promoters of diversity.
• Champions of inclusivity and accessibility.
• Committed to your career advancement.
• A tight-knit, supportive culture.

A bit about you:

• You are driven by our collective desire to make a difference.
• Excited by problem solving and excels at in-the-moment decision making.
• Teamwork has always been where you thrive.
• You are ready to put your skills into action in a fast-paced environment.

What’s next:

• If you are ready to uplift lives, apply directly online.
• All resumes are reviewed by our team and only those under consideration will be contacted.
• Ornge is committed to providing accessible accommodations in compliance with Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please email us at HR@ornge.ca.
• Ornge encourages applications from candidates identifying as a member of a traditionally underrepresented group including First Nations, Métis, Inuit, and urban Indigenous peoples; Francophone persons; Black and racialized persons; members of 2SLGBTQIA+ communities; and persons with disabilities.
• Ornge communicates with candidates for job openings by email and does not incorporate AI technology in its recruitment process. Applicants are responsible to check their email for updates and ensure they can receive messages from unfamiliar senders. We send time-sensitive information via email; it is important for applicants to check their email frequently. If we do not receive a response from applicants, we will assume that they are no longer interested in the position, resulting in the removal of their application from the competition.

Are you ready to pursue a career that has a profound impact on communities across Ontario, Canada? Join us.

Please refer the Job description for details