Job Description: Generalist HR Manager
Company Overview
We are a dynamic and growing business specializing in high-quality Italian food products, servicing a diverse customer base across HORECA, Retail, Wholesale, Catering, and a fast-developing eCommerce channel. With a strong reputation in the UAE market and over 4,000 SKUs, we are expanding our team to support our ambitious growth plans.
Position Summary
The Generalist HR Manager will be responsible for overseeing all human resource functions within the organization. This includes recruitment, employee relations, performance management, training & development, compensation & benefits, and compliance with UAE labor laws. This role requires a strategic yet hands-on professional capable of aligning HR practices with the business’s fast-paced and diverse operational needs.
Key ResponsibilitiesHR Strategy & Operations
· Drive and implement HR strategies aligned with overall business goals.
· Ensure HR policies and procedures are up-to-date and compliant with UAE labor laws.
· Support organizational change & development initiatives in a high growth environment
Talent Acquisition & Onboarding
· Manage end-to-end recruitment for all functions including operations, commercial, logistics, and eCommerce.
· Partner with hiring managers to define job requirements and source top talent.
· Lead onboarding programs to ensure seamless integration of new employees.
Employee Relations & Engagement
· Act as the point of contact for all employee-related issues and conflict resolution.
· Develop and implement engagement initiatives to promote a positive and productive work environment.
· Conduct regular employee feedback surveys and recommend action plans.
Performance Management
· Lead performance appraisal cycles and KPIs implementation across all departments.
· Provide coaching to managers on performance-related issues.
· Drive a culture of feedback, accountability, and continuous improvement.
Learning & Development
· Identify training needs and coordinate relevant learning interventions for staff across different departments.
· Work closely with commercial, operations, and eCommerce teams to build capabilities.
Compensation, Benefits & Payroll Support
· Support the administration of compensation and benefits in line with market benchmarks.
· Liaise with finance on all payroll providers to ensure timely and accurate payroll.
HR Systems & Reporting
· Develop HR and People Budget and report on people costs.
· Maintain HR data and analytics for informed decision-making.
· Implement and manage HR software/tools to enhance HR efficiency and reporting.
Key Competencies for Candidates in Current Roles
· Commercial & Operational Acumen: Strong understanding of fast-paced, channel-diverse businesses.
· Multi-channel Experience: Exposure to HORECA, Retail, Wholesale, Catering, and/or eCommerce operations.
· Hands-on and Agile: Ability to balance functional planning with daily HR operations.
· Cultural Sensitivity & Inclusiveness: Comfortable working across multilingual, multicultural teams and ensuring diversity.
· Change & Transformation Skills: Able to lead HR initiatives that support business scaling or restructuring.
· Influence & Collaboration: Skilled in building trusted relationships with cross-functional leadership and managers within the business..
· Tech-Savvy: Comfortable using modern HRIS, analytics tools, talent acquisition tools/softwares (ATS, and digital communication platforms.
Required Qualifications & Skills
· Education: Minimum of a Bachelor’s degree in Human Resources, Business Administration, or a related field. Master’s degree or postgraduate diploma preferred.
· Certifications: CIPD, SHRM, or equivalent recognized HR certification is strongly preferred.
· Experience: Minimum of 8-10 years of progressive HR experience as a generalist or HRBP, preferably within FMCG or food services. Proven record of managing HR in UAE/GCC - based operations across diverse workforce levels.
· Technical Skills: Proficient in HR software systems. Strong Microsoft Office, Google Suite and HR analytics/reporting skills.
· Language Proficiency: Fluency in English is required. Arabic and/or Italian language skills are highly advantageous.
· Other Competencies: High integrity, confidentiality, and emotional intelligence. Strong organizational and project management skills. Capable of working independently and under pressure.
What We Offer
· Competitive salary and benefits
· Dynamic and multicultural work environment
· Opportunity to shape the HR function in a growing and evolving business
· Career growth opportunities across business verticals
Job Type: Full-tim

Please refer the Job description for details