Company Description
Swissotel Al Ghurair & Swissotel Living Al Ghurair Hotel is a 620-room-and-suite upper upscale property. Catering for both business and leisure clientele. The hotel is located in Deira in the heart of Dubai and within easy reach of major tourist landmarks, leisure destinations and city services. It is linked to the Al Ghurair Shopping Centre, only 3 stops away on the Dubai Metro from the Dubai World Trade Centre and a 10 minute drive from Dubai International Airport.
Job Description

YOUR EXPERIENCE AND SKILLS INCLUDE:

• Minimum 2-3 years of previous experience in hotel industry is preferred
• Diploma or certification / valid licences in Massage Therapy from a recognized institution
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Excellent interpersonal and communication skills
• Ability to stand for extended periods and perform physical tasks associated with massage therapy
• Flexibility to work varying shifts
• Proficient in using spa management software and point-of-sale systems
• Commitment to ongoing professional development and staying current with industry trends
  Additional Information

VISA REQUIREMENTS:

Please note that you must be eligible to live and work in Dubai. Swissotel Al Ghurair & Swissotel Living Al Ghurair will cover visa costs and flights for selected candidates from place of origin.

• Communicate effectively with the entire spa team and address queries in a professional and efficient manner.
• Perform massage sessions to members and Guests in accordance with the massage schedule
• Assist if required with contact and correspondence to Guests
• Prepare for and execute of spa services to all Guests
• Conduct body and treatment evaluation / reassessments for members and Guests on a regular basis with regards to the standards required
• Participate in promotional events and spa demonstrations
• Ensure spa operation follows SOP guidelines and regulations
• Handle customer complaints and therapy queries
• Provide usage reports on therapy services and ensure therapy room cleanliness at all times
• Control the stock and inventory for therapy products and spa consumables
• Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment
• Comply with the hotel environmental, health and safety policies and procedures
• Promote all services that are offered within the Spa and Sports
• Oversee all reservations, payment and tracking procedures, established for the spa and sports facilities as required
• Post charges in micros that may incurred by Guests and members and carry out correct accounting procedures
  Qualifications