We are looking for a Customer Relationship Manager to join our beverage can factory in Hämeenlinna.
Canpack Finland Oy is part of the Canpack Group, a leading global manufacturer of aluminum beverage cans, packaging solutions, and metal closures. Based in Hämeenlinna, we bring together a diverse team of 150 professionals of various nationalities, all dedicated to our mission:
Create That Feeling!
Customer Relationship Manager

Main responsibilities:

• Developing and implementing means for building customer relationships and improving customer satisfaction.
• Maintaining and strengthening relationships with our current customers.
• Managing customer complaints and resolving them in a timely and efficient manner in cooperation with local or Global team.
• Collecting and analyzing customer feedback to identify areas for improvement and to develop strategies for meeting customer needs.
• Acquire knowledge of products or services to provide information to customers and coordinate production planning activities to ensure alignment with Group objectives.
• Administer receivables, implement Group price controls, and authorize cost approvals.
• Supervise credit control processes, coordinate year-end planning activities, and manage aluminum hedging for designated clients.

Our expectations:

• Resilience and adaptability in a dynamic work environment.
• Experience working in an international corporate environment.
• Proven ability to work effectively as part of a team.
• Demonstrating exceptional customer service and communication skills.
• Fluent in Finnish and English; knowledge of Swedish is an advantage.
• Proficient in Microsoft Excel. Experience with ERP systems, Microsoft Office, and SAP is beneficial.

We offer:

• challenging work in a fast-developing international company
• opportunities for further professional development
• competitive salary between 4700€ - 6500€ (monthly gross), based on education and professional experience
• bonus according to our bonus system.

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Grupa CANPACK dokłada wszelkich starań, aby zapewnić równe szanse zatrudnienia wszystkim kandydatom i pracownikom. Decyzje o zatrudnieniu opierają się na względach zawodowych, niezależnie od narodowości, koloru skóry, religii, wieku, płci, orientacji seksualnej, tożsamości płciowej, pochodzenia, niepełnosprawności lub innego statusu chronionego prawem, chyba że ewentualne rozróżnienie jest wymagane prawem.

• Developing and implementing means for building customer relationships and improving customer satisfaction.
• Maintaining and strengthening relationships with our current customers.
• Managing customer complaints and resolving them in a timely and efficient manner in cooperation with local or Global team.
• Collecting and analyzing customer feedback to identify areas for improvement and to develop strategies for meeting customer needs.
• Acquire knowledge of products or services to provide information to customers and coordinate production planning activities to ensure alignment with Group objectives.
• Administer receivables, implement Group price controls, and authorize cost approvals.
• Supervise credit control processes, coordinate year-end planning activities, and manage aluminum hedging for designated clients