DESCRIPTION

Yuno Energy entered the Irish market in late 2023 as a disruptive new supplier of residential electricity.
With an ambitious mission to help Irish consumers save energy and money through a data-driven, app-based offering, Yuno Energy is revolutionising how people interact with their energy.
Designed to offer radical transparency and reward energy efficiency, Yuno Energy’s app-first approach provides a clear view of users’ energy habits, detailing every hour, unit, and cent of their usage – with just a few taps.
We’re offering ambitious candidates the chance to grow their careers in a fast-paced and challenging work environment that’s part of a wider group with over 500 employees.
Apply today and become part of a fast-moving, forward-thinking company dedicated to innovation and growth.

THE OPPORTUNITY

Due to our continued growth, we are seeking a Sales Manager to lead and optimise our customer retention strategy. Reporting to the Head of Customer Retention, you will be responsible for reducing churn and renewing customers with a maximum lifetime value. You will develop a high-performing team of retention specialists to do this. You will use quantitative and qualitative data to support your initiatives and processes to drive results in line with overall business KPIs.

SKILLS, KNOWLEDGE AND EXPERTISE

• Proven track record of selling or retaining where you have been at a price disadvantage to the market
• Demonstratable experience in a sales management role
• Proven track record of success, including setting & delivering sales targets
• Demonstratable experience of monitoring performance and motivating teams to achieve results in line with business goals
• Confident dealing with senior level internal and external stakeholders
• Excellent analytical skills, proven ability to report on performance clearly
• Track record using data to help identify improvements, new processes to deliver business goals
• Ability to manage various teams and team targets
• Ability to clearly communicate key messages verbally and through tools
• Excellent relationship building and interpersonal skills
• Ambitious & enthusiastic with determination to deliver and exceed targets
• Goal oriented with ability to work in a self-directed and organised manner
• Knowledge of utility industry an advantage but not essential

• Develop and implement customer retention strategies to minimise churn and maximise customer lifetime value
• Lead, coach and mentor a team of retention advisors, specialists and supervisors, ensuring team performance meets overall business goals
• Analyse customer feedback, call data and churn trends to identify areas for improvement
• Collaborate with sales, marketing and customer service teams to create a seamless customer experience
• Handle escalated retention cases and negotiate win-back offers when necessary
• Compiling and analysing reports with the ability to articulate results and report on performance
• Ensure KPIs are set for the team, using coaching and mentoring skills to motivate team members to achieve results
• Identify skills gaps, implement training programs, call scripts and best practices to enhance team effectiveness
• Ensure compliance with company policies and regulatory requirements in all retention activities
• Create and nurture a high-performance team