About the job

Our heart, head and hands play a part in everything we do. By caring about the art of hospitality and perfecting every detail, we work together to uplift the lives of others. There is nothing quite like the satisfaction of providing an unrivalled service that is greatly admired.

As Restaurant Manager, you will oversee all front-of-house operations, ensuring operational excellence, exceptional service delivery, and a culture of genuine hospitality. You will act as the face of the venue, leading the team with presence, professionalism, and a deep understanding of luxury guest expectations.

You will work closely with senior leadership, culinary, beverage, and entertainment teams to create a seamless experience that blends dining, music, and atmosphere.

Duties and Responsibilities:

Guest Experience & Service Excellence:

• Deliver an exceptional luxury hospitality experience aligned with brand identity.
• Build strong relationships with guests, VIP clientele, and regular patrons.
• Maintain a high level of floor presence and lead by example.
• Ensure service standards exceed expectations across every guest touchpoint.
• Manage guest feedback professionally and implement continuous improvements.

Operations Management:

• Oversee daily restaurant operations, ensuring smooth service delivery.
• Lead pre-service briefings, service coordination, and operational reviews.
• Manage reservations, table planning, guest flow, and VIP experiences.
• Ensure compliance with health, safety, licensing, and operational standards.
• Maintain a polished and highly organized front-of-house environment.

Team Leadership & Development

• Recruit, train, mentor, and inspire a high-performing hospitality team.
• Create a culture of excellence, accountability, and attention to detail.
• Develop service standards, training programmed, and performance expectations.
• Coach managers, supervisors, and floor teams to achieve consistent delivery.

Commercial & Business Performance

• Drive revenue through exceptional service, guest engagement, and upselling.
• Monitor Labour, operational costs, and productivity.
• Support budgeting, forecasting, and financial performance objectives.
• Work with management on promotions, events, and guest engagement strategies.

Brand & Experience Management

• Protect and elevate the identity of the restaurant concept.
• Collaborate with music, entertainment, and creative teams to ensure a cohesive experience.
• Understand luxury lifestyle trends and evolving guest expectations.
• Contribute ideas to improve the overall guest journey.

Requirements:

• Experience with opening a new restaurant or hospitality concept.
• Experience working with VIP guests, private events, and entertainment-led hospitality.
• Knowledge of Asian beverage programs, sake, cocktails, or wine is advantageous.
• Proven experience as a Restaurant Manager within luxury dining, high-end Asian concepts, premium hotels, members’ clubs, or lifestyle venues.
• Strong knowledge of elevated casual dining service standards.
• Experience managing high-expectation environments.
• Excellent leadership, communication, and interpersonal skills.
• A natural ability to connect with guests and build loyalty.
• Strong commercial awareness and operational discipline.
• Passion for Asian cuisine, culture, music, and immersive hospitality experiences.
• A polished, professional presence with exceptional attention to detail.
• Diploma for Hospitality related studies desired
• Shift working
• Flexible
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