YOUR SKILLS AND EXPERIENCE THAT WILL HELP YOU EXCEL

• Studying degree in Business, Finance, Administration, or related field.(6th semester or above)
• Excellent English communication skills are essential.
• Knowledge of Microsoft Office programs.
• Excellent interpersonal and communication skills, outgoing and confident.

DESIRED EXPERIENCE

• Experience with Customer Service and working with multi-functional teams

DESIRED QUALIFICATIONS

• Strong organizational skills with the ability to multi-task.
• Investigative and creative approach to problem solving.
• Strong Attention to detail.
• Highly motivated with the ability to work independently, with initiative and to demonstrate ownership for projects.
• Proactive personality.
• Salesforce.com knowledge is a plus

YOUR TEAM RESPONSIBILITIES

The MSCI Sales Operations Team offers critical strategic and day-to-day support to the Sales Coverage and is actively involved in all aspects of the business across all functions and regions. The team is responsible for preparation and approval of wide range of legal documents working closely with Legal Department, provides a point of control to ensure correct booking of sales revenues, liaising with Finance Teams, and ensures timely delivery of data to MSCI’s clients. We are looking for a Sales Operations Associate to expand our team in Monterrey. In this role, our new team member will work closely with Sales and Sales Support Teams covering clients in Americas region.

YOUR KEY RESPONSIBILITIES

• Ad-hoc reports needed during quarter end and on a weekly basis.
• Manage and work with Salesforce for queue management of cases and other vendor platforms.
• Permission and set delivery of products, data and software, resolves product delivery issues.
• Provide ideas for automation
• Liaison Product Management on product releases and changes.
• Work closely with the Salesforce.com Development Team on to recommend system enhancements and identify existing system issues.
• Participate in ad hoc projects.