PURPOSE OF THE ROLE

To manage and coordinate all activities related to after-market sales and service to meet the level of demand of availability of all Ranpak Automation equipment in the field.

RESPONSIBILITIES

Responsible for optimal after-market sales and service, in terms of costs, service levels, hotline, spare parts (quotations, contracts, deliveries and stock levels), invoicing and operational efficiency. Manage the Hotline, Field Service and Spare Parts teams and maintain close contacts with various Ranpak Automation departments like Assembly, Engineering, Sales, Marketing and Finance as well as external contacts such as suppliers, third party service providers, customers and end-users. Oversee the service chain and contribute actively to further development and optimization of this chain.

MAIN TASKS

• Manage, develop, organize and evaluate the Hotline, Field Service and Spares teams of Ranpak Automation
• Manage and lead operations of Hotline, Field Service and Spare Parts for Ranpak Automation
• Develop and improve workflows and processes for Hotline, Field Service and Spare Parts activities
• Strategic sourcing and training of third party service providers for Ranpak Automation worldwide
• Setup annual budgets for the related service activities
• Develop analytic systems and data management capabilities to monitor and analyze KPI’s, ongoing performance and budgets
• Understand customers’ needs, service those needs and develop and maintain positive business relationships with customer and end-user key personnel in- or directly relevant to service activities
• Identify and manage risk within the service chain
• Cooperate with global colleagues to support the buildup and development of the Ranpak Automation global service organization