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Jobs in New South Wales

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About 12437 results in (2) seconds
Customer Support Centre - Team Leader at Henco
New South Wales, New South Wales, Australia - Full Time
Skills Needed
N/A
Guidance Communications Manager at Defence Bank
Sydney, New South Wales, Australia - Full Time
Skills Needed
N/A
Office Support Assistant at SEEK
Sydney, New South Wales, Australia - Full Time
Skills Needed
N/A
Clinical Coder - Remote at LinkedIn
Sydney, New South Wales, Australia - Full Time
Skills Needed
N/A
Global Head of Production at Aletek Pty Ltd
Sydney, New South Wales, Australia - Full Time
Skills Needed
N/A
Warehouse Supervisor at Building Systems Group
victoria, New South Wales, Australia - Full Time
Skills Needed
N/A
Experience Required
Minimum 15 year(s)
Solutions Customer Success Manager at Salt Search Ltd
Sydney, New South Wales, Australia - Full Time
Skills Needed
N/A
Restaurant Manager – Smith St Alimentari at Smith Street Alimentari
Sydney, New South Wales, Australia - Full Time
Skills Needed
N/A
Network Engineer at Opus Recruitment Solutions
Sydney, New South Wales, Australia - Full Time
Skills Needed
N/A
GIS Analyst at Wallbridge Gilbert Aztec
victoria, New South Wales, Australia - Full Time
Skills Needed
N/A
Delivery Manager at HAYS
Sydney, New South Wales, Australia - Full Time
Skills Needed
N/A
Lead Mechanical Engineer at Tesla Australia
Victoria, New South Wales, Australia - Full Time
Skills Needed
N/A
Business Development Executive at Naukrigulf
Sydney, New South Wales, United Arab Emirates - Full Time
Skills Needed
N/A
Senior Business Analyst at PM Partners Group
Sydney, New South Wales, Australia - Full Time
Skills Needed
N/A
Payroll Operations Lead at Toms Hank Hotel
melbourne, New South Wales, Australia - Full Time
Skills Needed
N/A
Experience Required
Minimum 2 year(s)
Business Analyst, at EGM Partners
Sydney, New South Wales, Australia - Full Time
Skills Needed
N/A
Experience Required
Minimum 1 year(s)
Bookkeeper at Duttons Adelaide Hills Pty Ltd
sydney, New South Wales, Australia - Full Time
Skills Needed
N/A
Experience Required
Minimum 4 year(s)
Tax Specialist at Sime Darby
sydney, New South Wales, Australia - Full Time
Skills Needed
N/A
Experience Required
Minimum 4 year(s)
Accountant at Richard Lloyd
sydney, New South Wales, Australia - Full Time
Skills Needed
N/A
Experience Required
Minimum 4 year(s)
Bookkeeper at ROVR Development
sydney, New South Wales, Australia - Full Time
Skills Needed
N/A
Experience Required
Minimum 4 year(s)
Customer Support Centre - Team Leader at Henco
New South Wales, New South Wales, Australia -
Full Time

Start Date

Immediate

Expiry Date

16 Nov, 26

Salary

0.0

Posted On

18 Aug, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Industry

Transportation & Logistics

Description

What You Will Do


  • Lead and support a team of up to 15 Contact Centre Agents across Level 1 and Level 2
  • Coach and develop team members through regular one on ones, feedback, learning sessions and reviews
  • Monitor performance, analyse trends and implement improvement actions
  • Manage rostering, attendance and adherence to ensure effective coverage
  • Collaborate with People & Culture, Training, QA and other internal teams to get your team what they need to be successful
  • Build on our culture of trust, innovation and care and have fun doing it!
  • Manage day to day operations to ensure SLAs and KPIs are met
  • Support escalations and handle complex customer issues when required

What Helps You Succeed


  • Proven experience in a contact centre leadership role, we’re open on industry background anything with a technical aspect will be highly regarded.
  • You enjoy people leadership, coaching and have great communication skills
  • Results and data orientated, you can spot the opportunities for improvement.
  • Strong analytical and problem solving capability, you know how to implement improvements.
  • Confidence using contact centre systems and tools, including CRM and telephony platforms
  • A strong understanding of key contact centre metrics such as AHT, SLA, FCR and CSAT
  • Energy, empathy and know how to lead through change.


Responsibilities
Customer Support Centre - Team Leader at Henco
New South Wales, New South Wales, Australia - Full Time
Skills Needed
N/A
Guidance Communications Manager at Defence Bank
Sydney, New South Wales, Australia - Full Time
Skills Needed
N/A
Office Support Assistant at SEEK
Sydney, New South Wales, Australia - Full Time
Skills Needed
N/A
Clinical Coder - Remote at LinkedIn
Sydney, New South Wales, Australia - Full Time
Skills Needed
N/A
Global Head of Production at Aletek Pty Ltd
Sydney, New South Wales, Australia - Full Time
Skills Needed
N/A
Warehouse Supervisor at Building Systems Group
victoria, New South Wales, Australia - Full Time
Skills Needed
N/A
Experience Required
Minimum 15 year(s)
Solutions Customer Success Manager at Salt Search Ltd
Sydney, New South Wales, Australia - Full Time
Skills Needed
N/A
Restaurant Manager – Smith St Alimentari at Smith Street Alimentari
Sydney, New South Wales, Australia - Full Time
Skills Needed
N/A
Network Engineer at Opus Recruitment Solutions
Sydney, New South Wales, Australia - Full Time
Skills Needed
N/A
GIS Analyst at Wallbridge Gilbert Aztec
victoria, New South Wales, Australia - Full Time
Skills Needed
N/A
Delivery Manager at HAYS
Sydney, New South Wales, Australia - Full Time
Skills Needed
N/A
Lead Mechanical Engineer at Tesla Australia
Victoria, New South Wales, Australia - Full Time
Skills Needed
N/A
Business Development Executive at Naukrigulf
Sydney, New South Wales, United Arab Emirates - Full Time
Skills Needed
N/A
Senior Business Analyst at PM Partners Group
Sydney, New South Wales, Australia - Full Time
Skills Needed
N/A
Payroll Operations Lead at Toms Hank Hotel
melbourne, New South Wales, Australia - Full Time
Skills Needed
N/A
Experience Required
Minimum 2 year(s)
Business Analyst, at EGM Partners
Sydney, New South Wales, Australia - Full Time
Skills Needed
N/A
Experience Required
Minimum 1 year(s)
Bookkeeper at Duttons Adelaide Hills Pty Ltd
sydney, New South Wales, Australia - Full Time
Skills Needed
N/A
Experience Required
Minimum 4 year(s)
Tax Specialist at Sime Darby
sydney, New South Wales, Australia - Full Time
Skills Needed
N/A
Experience Required
Minimum 4 year(s)
Accountant at Richard Lloyd
sydney, New South Wales, Australia - Full Time
Skills Needed
N/A
Experience Required
Minimum 4 year(s)
Bookkeeper at ROVR Development
sydney, New South Wales, Australia - Full Time
Skills Needed
N/A
Experience Required
Minimum 4 year(s)