ABOUT US

At APC/EU, we are committed to delivering a high-quality student experience across our campuses. Our Student Care team plays a vital role in this mission—supporting student engagement, managing key administrative processes, and ensuring the smooth running of daily operations.

THE OPPORTUNITY

We are seeking a dedicated and organised Student Care Officer to join our team in Sydney. This role is a key point of contact for students, providing front-line support and fostering a positive and inclusive campus environment.

KEY RESPONSIBILITIES

• Provide professional and responsive front-desk service to students
• Assist with the coordination and delivery of student engagement initiatives and social events
• Support administrative functions including enrolments, attendance, and student records
• Respond to student enquiries via phone, email, and in person
• Collaborate with academic and administrative teams to support student success
• Contribute to a welcoming and efficient student services environment
• Assist with basic marketing tasks

To be successful in this role, you will have:

• Strong organisational and time management skills
• Excellent communication and interpersonal abilities
• A detail-oriented approach and the ability to multitask in a busy environment
• A genuine interest in supporting students and enhancing their experience
• An open and friendly personality
• Previous experience in a student services or customer service role (preferred