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Jobs in New South Wales

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Client Experience Manager at First Focus
New South Wales, New South Wales, Australia - Full Time
Skills Needed
N/A
Call Centre Manager at Secure IQ Services
New South Wales, New South Wales, Australia - Full Time
Skills Needed
N/A
Office Administrator at InfoTrust
New South Wales, New South Wales, Australia - Full Time
Skills Needed
N/A
Front Office Manager at EVT
New South Wales, New South Wales, Australia - Full Time
Skills Needed
N/A
Customer Experience Manager at Six degrees executive
New South Wales, New South Wales, Australia - Full Time
Skills Needed
N/A
Customer Experience Team Leader at Ventia
New South Wales, New South Wales, Australia - Full Time
Skills Needed
N/A
Customer Experience Manager at Adzuna
New South Wales, New South Wales, Australia - Full Time
Skills Needed
N/A
Call Centre Manager at JIVARO
New South Wales, New South Wales, Australia - Full Time
Skills Needed
N/A
Office Manager at NLTechniek
New South Wales, New South Wales, Australia - Full Time
Skills Needed
N/A
Office Manager at LinkedIn
New South Wales, New South Wales, Australia - Full Time
Skills Needed
N/A
Customer Relations Manager at Sydney Symphony Orchestra
New South Wales, New South Wales, Australia - Full Time
Skills Needed
N/A
Customer Support Centre - Team Leader at Henco
New South Wales, New South Wales, Australia - Full Time
Skills Needed
N/A
Customer Service Operations Manager at Adairs
New South Wales, New South Wales, Australia - Full Time
Skills Needed
N/A
Contact Centre Team Leader at Sharp and Carter
New South Wales, New South Wales, Australia - Full Time
Skills Needed
N/A
Front Office Coordinator at SEEK - Australia
New South Wales, New South Wales, Australia - Full Time
Skills Needed
N/A
Customer Support Officer at APM Group
New South Wales, New South Wales, Australia - Full Time
Skills Needed
N/A
Front Desk Manager at SEEK - Australia
New South Wales, New South Wales, Australia - Full Time
Skills Needed
N/A
Office Manager at Belkirk Group
New South Wales, New South Wales, Australia - Full Time
Skills Needed
N/A
Office Manager at LinkedIn
New South Wales, New South Wales, Australia - Full Time
Skills Needed
N/A
Office Manager at KF Australia Group Pty Ltd
New South Wales, New South Wales, Australia - Full Time
Skills Needed
N/A
Client Experience Manager at First Focus
New South Wales, New South Wales, Australia -
Full Time

Start Date

Immediate

Expiry Date

16 Nov, 26

Salary

0.0

Posted On

18 Aug, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Industry

Transportation & Logistics

Description

What You Will Do


  • Lead and support a team of up to 15 Contact Centre Agents across Level 1 and Level 2
  • Coach and develop team members through regular one on ones, feedback, learning sessions and reviews
  • Monitor performance, analyse trends and implement improvement actions
  • Manage rostering, attendance and adherence to ensure effective coverage
  • Collaborate with People & Culture, Training, QA and other internal teams to get your team what they need to be successful
  • Build on our culture of trust, innovation and care and have fun doing it!
  • Manage day to day operations to ensure SLAs and KPIs are met
  • Support escalations and handle complex customer issues when required

What Helps You Succeed


  • Proven experience in a contact centre leadership role, we’re open on industry background anything with a technical aspect will be highly regarded.
  • You enjoy people leadership, coaching and have great communication skills
  • Results and data orientated, you can spot the opportunities for improvement.
  • Strong analytical and problem solving capability, you know how to implement improvements.
  • Confidence using contact centre systems and tools, including CRM and telephony platforms
  • A strong understanding of key contact centre metrics such as AHT, SLA, FCR and CSAT
  • Energy, empathy and know how to lead through change.


Responsibilities
Client Experience Manager at First Focus
New South Wales, New South Wales, Australia - Full Time
Skills Needed
N/A
Call Centre Manager at Secure IQ Services
New South Wales, New South Wales, Australia - Full Time
Skills Needed
N/A
Office Administrator at InfoTrust
New South Wales, New South Wales, Australia - Full Time
Skills Needed
N/A
Front Office Manager at EVT
New South Wales, New South Wales, Australia - Full Time
Skills Needed
N/A
Customer Experience Manager at Six degrees executive
New South Wales, New South Wales, Australia - Full Time
Skills Needed
N/A
Customer Experience Team Leader at Ventia
New South Wales, New South Wales, Australia - Full Time
Skills Needed
N/A
Customer Experience Manager at Adzuna
New South Wales, New South Wales, Australia - Full Time
Skills Needed
N/A
Call Centre Manager at JIVARO
New South Wales, New South Wales, Australia - Full Time
Skills Needed
N/A
Office Manager at NLTechniek
New South Wales, New South Wales, Australia - Full Time
Skills Needed
N/A
Office Manager at LinkedIn
New South Wales, New South Wales, Australia - Full Time
Skills Needed
N/A
Customer Relations Manager at Sydney Symphony Orchestra
New South Wales, New South Wales, Australia - Full Time
Skills Needed
N/A
Customer Support Centre - Team Leader at Henco
New South Wales, New South Wales, Australia - Full Time
Skills Needed
N/A
Customer Service Operations Manager at Adairs
New South Wales, New South Wales, Australia - Full Time
Skills Needed
N/A
Contact Centre Team Leader at Sharp and Carter
New South Wales, New South Wales, Australia - Full Time
Skills Needed
N/A
Front Office Coordinator at SEEK - Australia
New South Wales, New South Wales, Australia - Full Time
Skills Needed
N/A
Customer Support Officer at APM Group
New South Wales, New South Wales, Australia - Full Time
Skills Needed
N/A
Front Desk Manager at SEEK - Australia
New South Wales, New South Wales, Australia - Full Time
Skills Needed
N/A
Office Manager at Belkirk Group
New South Wales, New South Wales, Australia - Full Time
Skills Needed
N/A
Office Manager at LinkedIn
New South Wales, New South Wales, Australia - Full Time
Skills Needed
N/A
Office Manager at KF Australia Group Pty Ltd
New South Wales, New South Wales, Australia - Full Time
Skills Needed
N/A