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Customer Service Officer L1 - Āpiha Ratonga Kiritaki - Dunedin at Inland Revenue Career Site
Dunedin, Otago, New Zealand - Full Time
Skills Needed
Clear Communication, Problem Solving, Empathy, Adaptability, Team Collaboration, Digital Tools Proficiency, Attention To Detail, Customer Service Experience, Debt Recovery Interest, Negotiation Skills, Financial Assessment Confidence
Specialization
We are looking for individuals who can communicate effectively, solve problems with confidence, and show empathy. Experience in customer service or contact centers is preferred, along with an interest in debt recovery.
Lecturer/Senior Lecturer - Mechatronics at University of Auckland
Auckland, Auckland, New Zealand - Full Time
Skills Needed
Mechatronics Engineering, Research, Teaching, Collaboration, Communication, Student Success, Interdisciplinary Integration, Robotics, Smart Manufacturing, Ai Driven Systems, Biomechatronics, Advanced Sensing, Actuation, Transportation, Curriculum Development, Industry Engagement
Specialization
Candidates must possess a PhD in Mechatronics Engineering or a closely related area, along with teaching experience and a strong research publication record. A collaborative approach and commitment to inclusivity are also essential.
Service Group Owner - Identity and Access Management at Westpac New Zealand
, , New Zealand - Full Time
Skills Needed
Cybersecurity Leadership, Iam Roles, Iam Technologies, Risk Management, Regulatory Compliance, Digital Identity Trust Frameworks, Identity Governance, Access Provisioning, Authentication, Authorization, Privileged Access Management, Service Management, Vendor Management, Audit Leadership, Security Awareness, Cross Functional Collaboration
Specialization
Candidates should have a minimum of 5 years of experience in a cybersecurity leadership role and proven experience in IAM roles within enterprise environments. An expert understanding of IAM technologies and familiarity with cybersecurity trends is essential.
Experience Required
Minimum 5 year(s)
Entertainment Team Member - The Warehouse, Pukekohe at The Warehouse Group
Pukekohe, Auckland, New Zealand - Full Time
Skills Needed
Retail Experience, Customer Service, Communication Skills, Technology Interest, Positive Attitude
Specialization
Proven experience in retail, hospitality, or a customer-facing role is ideal. A knowledge and passion for technology is preferred.
Receptionist - Part-time at Summerset
Hamilton, Waikato, New Zealand - Full Time
Skills Needed
Verbal Communication, Written Communication, Customer Service, Organizational Skills, Multi Tasking, Attention To Detail, Teamwork, Ms Office Suite, Email Management
Specialization
You should possess strong communication skills and have previous experience in reception and customer service roles. The ability to multi-task and prioritize effectively in fast-paced environments is essential.
Payroll Partner - 6 month Fixed Term at The Warehouse Group
Kaipātiki, Auckland, New Zealand - Full Time
Skills Needed
Payroll Processing, Attention To Detail, Communication Skills, Customer Service, Acc Processes, Paye, Kiwisaver, Student Loans, New Zealand Employment Legislation, Independent Work, Team Player, Adaptability, Proactivity, Continuous Learning, Payglobal
Specialization
Candidates should have proven experience in end-to-end payroll processing, ideally in a high-volume environment, and possess excellent communication and customer service skills. Familiarity with New Zealand payroll deductions and employment legislation is essential.
Experience Required
Minimum 2 year(s)
Car Cleaner / Groomer (Full-Time, Fixed-Term) at Avis Budget Group
Māngere-Ōtāhuhu, Auckland, New Zealand - Full Time
Skills Needed
Attention To Detail, Physical Labour, Fast Paced Environment, Vehicle Maintenance, Customer Service, Teamwork
Specialization
A full, clean, valid class 1 driver’s licence is essential for this role. Previous experience in a hands-on or physical labouring role is preferred.
Payroll Support Consultant at Employment Hero
Auckland, Auckland, New Zealand - Full Time
Skills Needed
Payroll Knowledge, Customer Experience, Problem Solving, Communication, Saas Experience, Troubleshooting, Product Knowledge, Time Management
Specialization
The ideal candidate will have relevant Australian and/or New Zealand payroll knowledge and experience in implementing payroll systems. Strong problem-solving skills and the ability to manage competing priorities are essential.
Experience Required
Minimum 2 year(s)
Lecturer/Senior Lecturer at University of Auckland
Auckland, Auckland, New Zealand - Full Time
Skills Needed
Software Engineering, Research, Teaching, Collaboration, Communication, Interpersonal Skills, Academic Leadership, Ai For Software Engineering, Software As A Service, Software Architecture, Software Security, Sustainable Software, Innovative Teaching, Culturally Responsive Teaching, Supervision, Research Funding
Specialization
Candidates must have a PhD in Software Engineering or a related field and a strong track record of published research. Excellent communication skills and the ability to work collaboratively are essential.
Experience Required
Minimum 2 year(s)
Senior Front End Developer at Bank of New Zealand
North Dunedin, Otago Region, New Zealand - Full Time
Skills Needed
Front End Development, React, Typescript, Nodejs, Micro Frontends, State Management, Api Abstraction, Restful Apis, Java Spring Boot, Sql, Testing Frameworks, Jest, Rtl, Playwright, Ci/Cd Pipelines, Aws
Specialization
Candidates should have practical experience in delivering modern front-end interfaces for enterprise applications and demonstrate strong leadership skills. Excellent communication and collaboration abilities are essential, along with experience in monitoring and resolving production incidents.
Experience Required
Minimum 5 year(s)
Glass Processor & Inwards Goods Specialist Opportunities at FMI Building Innovation
Maungakiekie-Tāmaki, Auckland, New Zealand - Full Time
Skills Needed
Glass Processing, Inwards Goods, Problem Solving, Health And Safety, Factory Experience, Manufacturing Environment, Reliable Transport, Physical Fitness
Specialization
Candidates should have experience in glass processing or inwards goods and a practical mindset with good problem-solving skills. A strong commitment to health and safety practices is essential.
Casual Team Member (Nightfill) - The Warehouse, Rolleston at The Warehouse Group
Rolleston, Canterbury, New Zealand - Full Time
Skills Needed
Customer Service, Communication Skills, Positive Attitude, Willingness To Learn, Heavy Lifting, Standing For Extended Periods, Climbing Ladders
Specialization
Experience in a customer-facing role is beneficial but not required. You should have good communication skills, a positive attitude, and be comfortable with physical tasks.
Customer Service Team Member at Bunnings
Rotorua, Bay of Plenty, New Zealand - Full Time
Skills Needed
Customer Experience, Communication, Teamwork, Stock Management, Integrity, Safety, Eagerness To Learn
Specialization
Candidates should have a genuine passion for customer experience and the ability to connect with customers. Flexibility in working hours, including nights and weekends, is required.
Retail Salesperson - Gisborne (Full-time) at Farmlands Group
Gisborne, Gisborne, New Zealand - Full Time
Skills Needed
Retail Sales, Customer Service, Agricultural Products, Point Of Sale, Administrative Tasks, Restocking, Communication, Computer Skills, Physical Fitness
Specialization
Candidates should have a background in the farming sector and possess retail sales or customer service skills. Physical fitness is required due to lifting and manual handling tasks.
Casual Retail Salesperson - Rangiora at Farmlands Group
Rangiora, Canterbury, New Zealand - Full Time
Skills Needed
Retail Sales, Customer Service, Agricultural Products, Point Of Sale, Administrative Tasks, Farming Sector Knowledge, Computer Skills, Physical Fitness
Specialization
Candidates should have a background in the farming sector and experience in retail sales or customer service. Sound computer skills and physical fitness for manual handling tasks are also necessary.
Pharmacy Assistant-Waimakariri Junction at CW Retail Services Pty Ltd
, Canterbury, New Zealand - Full Time
Skills Needed
Teamwork, Customer Service, Attention To Detail, Communication Skills, Willingness To Learn
Specialization
Candidates should have a dedicated work ethic and excellent customer service skills. An eye for detail and knowledge of pharmacy products are also important.
Merchandiser Invercargill at arnottsbis
Albert-Eden, Auckland, New Zealand - Full Time
Skills Needed
Adaptability, Problem Solving, Accountability, Communication
Specialization
Candidates should be adaptable, accountable, and enjoy communication with people. A vehicle in good working order and a current full driver’s license are required.
Customer Transformation - Associate Director at pwc
Auckland, Auckland, New Zealand - Full Time
Skills Needed
Salesforce, Commercial Acumen, Business Analysis, Communication, Stakeholder Management, Client Relationship Management, Risk Management, Proposal Development, Engagement Management, Pricing Modelling, Resource Solutions, Client Issue Resolution, Continuous Improvement, Business Development, Contracting, Solution Shaping
Specialization
Candidates should have a strong understanding of Salesforce and commercial acumen, along with experience in business analysis and stakeholder management. Excellent communication skills and the ability to engage at multiple levels are also essential.
Experience Required
Minimum 5 year(s)
Mechanical Engineer - Water at BECA Group
Dunedin, Otago, New Zealand - Full Time
Skills Needed
Mechanical Engineering, Water Infrastructure, 3d Design Modelling, Communication, Teamwork, Stakeholder Relationship, Mentoring, Analysis, Design, Tenders, Proposals, Collaboration, Hydraulics, Pump Station Design, Wastewater Treatment, Water Treatment
Specialization
A degree in mechanical engineering and over 5 years of experience in a consulting or utility environment are required. Experience with 3D Design Modelling packages is a significant advantage.
Experience Required
Minimum 5 year(s)
Data Engineer II at Centene Corporation
Upper Hutt, Wellington, New Zealand - Full Time
Skills Needed
Etl, Snowflake, Informatica, Talend, Sql
Specialization
A Bachelor's degree in a quantitative or business field is required, along with 2 to 4 years of related experience. Equivalent experience may also be considered.
Experience Required
Minimum 2 year(s)
Customer Service Officer L1 - Āpiha Ratonga Kiritaki - Dunedin at Inland Revenue Career Site
Dunedin, Otago, New Zealand -
Full Time

Start Date

Immediate

Expiry Date

01 Feb, 26

Salary

60385.0

Posted On

03 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Clear Communication, Problem Solving, Empathy, Adaptability, Team Collaboration, Digital Tools Proficiency, Attention To Detail, Customer Service Experience, Debt Recovery Interest, Negotiation Skills, Financial Assessment Confidence

Industry

Government Administration

Description
About the Role | Mō te Tūranga Are you passionate about making a positive impact on the economic and social wellbeing of New Zealand Aotearoa? As a Customer Service Officer at Inland Revenue (IR), you’ll play a key role in delivering exceptional service and supporting long-term compliance. You'll engage with a wide range of customers, using your communication and problem-solving skills to enhance their experience and help resolve their queries. This role also includes responsibilities in debt recovery, where you'll assist customers in managing outstanding obligations and finding sustainable solutions. About Inland Revenue | Mō te Tari Taake Inland Revenue is the backbone of New Zealand’s revenue system, collecting the funds that support essential services and programmes Through a focus on excellent service and fair compliance, our work supports the country’s economic strength and social wellbeing. What’s the Role? | He aha te mahi? As a Customer Service Officer based in Dunedin, you’ll be part of a dynamic frontline team. Our work goes beyond tax – we help fund and deliver services that support people across Aotearoa. This role is about more than numbers; it’s about people. You’ll be the first point of contact for a diverse range of customers, helping them understand their obligations and get things right from the start. In this role, you’ll take the time to understand each customer’s unique situation and use your judgement to help them achieve the best outcomes. A key part of your role will involve working with customers who have overdue accounts, guiding them through repayment options, and taking fair and empathetic steps to recover outstanding debts. We support customers across six different service areas, each with its own unique mix of communication channels. Some teams operate as fast-paced phone contact centres, while others focus more on email and online messaging. By applying, you’re expressing interest in all areas of our customer service network. Placement will be based on where your skills are most needed, ensuring you can contribute effectively from day one. Who We’re Looking For | Ko wai mātou e kimi nei? We welcome applications from people of all backgrounds and experiences and are looking for individuals who: Communicate clearly and effectively Solve problems with confidence and care Show empathy and understanding Adapt to different situations and people Collaborate well in a team environment Are comfortable using digital tools and systems Pay attention to detail Have experience in customer service or contact centres Have an interest or experience in debt recovery or financial hardship support (a plus) Have experience in making outbound calls to negotiate debt collection and confidence in assessing financial positions What’s in it for You? | He aha ngā painga mōu? At IR, we support your wellbeing and work-life balance. You’ll benefit from: Ongoing training and development Generous leave entitlements (annual, sick, parental) A supportive, inclusive workplace culture Financial wellbeing support, including payroll giving and KiwiSaver contributions This is a full-time role of 75 hours and 50 minutes per fortnight, worked between 8:00am and 6:15pm, Monday to Friday, with scheduled shifts based on business needs. The salary for this position is $60,385 per annum. Start dates from 26 January 2026. How to Apply | Me Pēhea te Tuku Tono Ready to make a difference? Apply online and attach your CV Applications close Sunday 16 November 2025. For questions, email CCSCareers@ird.govt.nz and one of our team members will be in touch. Important note: this role may close early depending on the volume of interest – please apply early. Our recruitment process includes a short video interview, cognitive test, face-to-face interview, and reference checks. Cultural Commitment | Te Tautoko Ahurea At IR, we work together to make a meaningful difference for all New Zealanders. We honour Te Tiriti o Waitangi and uphold the principles of democracy, equity, and service. Our values guide us in creating a workplace where everyone feels respected, supported, and empowered to thrive.
Responsibilities
As a Customer Service Officer, you will engage with a diverse range of customers to help them understand their obligations and resolve their queries. You will also assist customers with overdue accounts and guide them through repayment options with empathy and care.
Customer Service Officer L1 - Āpiha Ratonga Kiritaki - Dunedin at Inland Revenue Career Site
Dunedin, Otago, New Zealand - Full Time
Skills Needed
Clear Communication, Problem Solving, Empathy, Adaptability, Team Collaboration, Digital Tools Proficiency, Attention To Detail, Customer Service Experience, Debt Recovery Interest, Negotiation Skills, Financial Assessment Confidence
Specialization
We are looking for individuals who can communicate effectively, solve problems with confidence, and show empathy. Experience in customer service or contact centers is preferred, along with an interest in debt recovery.
Lecturer/Senior Lecturer - Mechatronics at University of Auckland
Auckland, Auckland, New Zealand - Full Time
Skills Needed
Mechatronics Engineering, Research, Teaching, Collaboration, Communication, Student Success, Interdisciplinary Integration, Robotics, Smart Manufacturing, Ai Driven Systems, Biomechatronics, Advanced Sensing, Actuation, Transportation, Curriculum Development, Industry Engagement
Specialization
Candidates must possess a PhD in Mechatronics Engineering or a closely related area, along with teaching experience and a strong research publication record. A collaborative approach and commitment to inclusivity are also essential.
Service Group Owner - Identity and Access Management at Westpac New Zealand
, , New Zealand - Full Time
Skills Needed
Cybersecurity Leadership, Iam Roles, Iam Technologies, Risk Management, Regulatory Compliance, Digital Identity Trust Frameworks, Identity Governance, Access Provisioning, Authentication, Authorization, Privileged Access Management, Service Management, Vendor Management, Audit Leadership, Security Awareness, Cross Functional Collaboration
Specialization
Candidates should have a minimum of 5 years of experience in a cybersecurity leadership role and proven experience in IAM roles within enterprise environments. An expert understanding of IAM technologies and familiarity with cybersecurity trends is essential.
Experience Required
Minimum 5 year(s)
Entertainment Team Member - The Warehouse, Pukekohe at The Warehouse Group
Pukekohe, Auckland, New Zealand - Full Time
Skills Needed
Retail Experience, Customer Service, Communication Skills, Technology Interest, Positive Attitude
Specialization
Proven experience in retail, hospitality, or a customer-facing role is ideal. A knowledge and passion for technology is preferred.
Receptionist - Part-time at Summerset
Hamilton, Waikato, New Zealand - Full Time
Skills Needed
Verbal Communication, Written Communication, Customer Service, Organizational Skills, Multi Tasking, Attention To Detail, Teamwork, Ms Office Suite, Email Management
Specialization
You should possess strong communication skills and have previous experience in reception and customer service roles. The ability to multi-task and prioritize effectively in fast-paced environments is essential.
Payroll Partner - 6 month Fixed Term at The Warehouse Group
Kaipātiki, Auckland, New Zealand - Full Time
Skills Needed
Payroll Processing, Attention To Detail, Communication Skills, Customer Service, Acc Processes, Paye, Kiwisaver, Student Loans, New Zealand Employment Legislation, Independent Work, Team Player, Adaptability, Proactivity, Continuous Learning, Payglobal
Specialization
Candidates should have proven experience in end-to-end payroll processing, ideally in a high-volume environment, and possess excellent communication and customer service skills. Familiarity with New Zealand payroll deductions and employment legislation is essential.
Experience Required
Minimum 2 year(s)
Car Cleaner / Groomer (Full-Time, Fixed-Term) at Avis Budget Group
Māngere-Ōtāhuhu, Auckland, New Zealand - Full Time
Skills Needed
Attention To Detail, Physical Labour, Fast Paced Environment, Vehicle Maintenance, Customer Service, Teamwork
Specialization
A full, clean, valid class 1 driver’s licence is essential for this role. Previous experience in a hands-on or physical labouring role is preferred.
Payroll Support Consultant at Employment Hero
Auckland, Auckland, New Zealand - Full Time
Skills Needed
Payroll Knowledge, Customer Experience, Problem Solving, Communication, Saas Experience, Troubleshooting, Product Knowledge, Time Management
Specialization
The ideal candidate will have relevant Australian and/or New Zealand payroll knowledge and experience in implementing payroll systems. Strong problem-solving skills and the ability to manage competing priorities are essential.
Experience Required
Minimum 2 year(s)
Lecturer/Senior Lecturer at University of Auckland
Auckland, Auckland, New Zealand - Full Time
Skills Needed
Software Engineering, Research, Teaching, Collaboration, Communication, Interpersonal Skills, Academic Leadership, Ai For Software Engineering, Software As A Service, Software Architecture, Software Security, Sustainable Software, Innovative Teaching, Culturally Responsive Teaching, Supervision, Research Funding
Specialization
Candidates must have a PhD in Software Engineering or a related field and a strong track record of published research. Excellent communication skills and the ability to work collaboratively are essential.
Experience Required
Minimum 2 year(s)
Senior Front End Developer at Bank of New Zealand
North Dunedin, Otago Region, New Zealand - Full Time
Skills Needed
Front End Development, React, Typescript, Nodejs, Micro Frontends, State Management, Api Abstraction, Restful Apis, Java Spring Boot, Sql, Testing Frameworks, Jest, Rtl, Playwright, Ci/Cd Pipelines, Aws
Specialization
Candidates should have practical experience in delivering modern front-end interfaces for enterprise applications and demonstrate strong leadership skills. Excellent communication and collaboration abilities are essential, along with experience in monitoring and resolving production incidents.
Experience Required
Minimum 5 year(s)
Glass Processor & Inwards Goods Specialist Opportunities at FMI Building Innovation
Maungakiekie-Tāmaki, Auckland, New Zealand - Full Time
Skills Needed
Glass Processing, Inwards Goods, Problem Solving, Health And Safety, Factory Experience, Manufacturing Environment, Reliable Transport, Physical Fitness
Specialization
Candidates should have experience in glass processing or inwards goods and a practical mindset with good problem-solving skills. A strong commitment to health and safety practices is essential.
Casual Team Member (Nightfill) - The Warehouse, Rolleston at The Warehouse Group
Rolleston, Canterbury, New Zealand - Full Time
Skills Needed
Customer Service, Communication Skills, Positive Attitude, Willingness To Learn, Heavy Lifting, Standing For Extended Periods, Climbing Ladders
Specialization
Experience in a customer-facing role is beneficial but not required. You should have good communication skills, a positive attitude, and be comfortable with physical tasks.
Customer Service Team Member at Bunnings
Rotorua, Bay of Plenty, New Zealand - Full Time
Skills Needed
Customer Experience, Communication, Teamwork, Stock Management, Integrity, Safety, Eagerness To Learn
Specialization
Candidates should have a genuine passion for customer experience and the ability to connect with customers. Flexibility in working hours, including nights and weekends, is required.
Retail Salesperson - Gisborne (Full-time) at Farmlands Group
Gisborne, Gisborne, New Zealand - Full Time
Skills Needed
Retail Sales, Customer Service, Agricultural Products, Point Of Sale, Administrative Tasks, Restocking, Communication, Computer Skills, Physical Fitness
Specialization
Candidates should have a background in the farming sector and possess retail sales or customer service skills. Physical fitness is required due to lifting and manual handling tasks.
Casual Retail Salesperson - Rangiora at Farmlands Group
Rangiora, Canterbury, New Zealand - Full Time
Skills Needed
Retail Sales, Customer Service, Agricultural Products, Point Of Sale, Administrative Tasks, Farming Sector Knowledge, Computer Skills, Physical Fitness
Specialization
Candidates should have a background in the farming sector and experience in retail sales or customer service. Sound computer skills and physical fitness for manual handling tasks are also necessary.
Pharmacy Assistant-Waimakariri Junction at CW Retail Services Pty Ltd
, Canterbury, New Zealand - Full Time
Skills Needed
Teamwork, Customer Service, Attention To Detail, Communication Skills, Willingness To Learn
Specialization
Candidates should have a dedicated work ethic and excellent customer service skills. An eye for detail and knowledge of pharmacy products are also important.
Merchandiser Invercargill at arnottsbis
Albert-Eden, Auckland, New Zealand - Full Time
Skills Needed
Adaptability, Problem Solving, Accountability, Communication
Specialization
Candidates should be adaptable, accountable, and enjoy communication with people. A vehicle in good working order and a current full driver’s license are required.
Customer Transformation - Associate Director at pwc
Auckland, Auckland, New Zealand - Full Time
Skills Needed
Salesforce, Commercial Acumen, Business Analysis, Communication, Stakeholder Management, Client Relationship Management, Risk Management, Proposal Development, Engagement Management, Pricing Modelling, Resource Solutions, Client Issue Resolution, Continuous Improvement, Business Development, Contracting, Solution Shaping
Specialization
Candidates should have a strong understanding of Salesforce and commercial acumen, along with experience in business analysis and stakeholder management. Excellent communication skills and the ability to engage at multiple levels are also essential.
Experience Required
Minimum 5 year(s)
Mechanical Engineer - Water at BECA Group
Dunedin, Otago, New Zealand - Full Time
Skills Needed
Mechanical Engineering, Water Infrastructure, 3d Design Modelling, Communication, Teamwork, Stakeholder Relationship, Mentoring, Analysis, Design, Tenders, Proposals, Collaboration, Hydraulics, Pump Station Design, Wastewater Treatment, Water Treatment
Specialization
A degree in mechanical engineering and over 5 years of experience in a consulting or utility environment are required. Experience with 3D Design Modelling packages is a significant advantage.
Experience Required
Minimum 5 year(s)
Data Engineer II at Centene Corporation
Upper Hutt, Wellington, New Zealand - Full Time
Skills Needed
Etl, Snowflake, Informatica, Talend, Sql
Specialization
A Bachelor's degree in a quantitative or business field is required, along with 2 to 4 years of related experience. Equivalent experience may also be considered.
Experience Required
Minimum 2 year(s)