JOIN US TO SCALE CUSTOMER IMPACT AND SHAPE THE FUTURE OF WORK AT SIMPLOYER!

At Simployer, we are dedicated to simplifying work-life for our clients by delivering innovative solutions that enhance their everyday business operations. We are currently seeking a dynamic and experienced Scaled Customer Success Manager to join our team and help us drive our mission forward.

MESSAGE FROM THE HIRING MANAGER:

Hi - I’m Roar, Head of Customer Success in Norway.
In Simployer we’re passionate about helping our customers succeed with smart solutions that truly make a difference.
I care deeply about learning, development, and strong support – and I’ll make sure you get the coaching and freedom you need to grow in your role. You’re joining a team that truly cares, and I’m excited to have you with us.
Looking forward to working with you!
— Roar Hildebrandt, Head of Customer Success Norway

LEARN, LEAD AND DELIVER

With every new piece of information we acquire, and every new skill we develop, we become stronger, wiser, and more capable of delivering good products and meaningful experiences. We will never stop seeking knowledge, for it is the key that unlocks the door to our greatest potential.
We are open to new ideas and perspectives, eager to make the next move. We are curious about way of working and stay ahead of the curve. We lead by example and dare to fail fast. We’re on a fun journey, as a team and together with our customer.
We put passion and dedication into our work, because we know that every delivery is an opportunity to make a difference. We approach each task with our hearts and a drive to exceed expectations. We don’t just deliver, we do it with a passion for both our customer and Simployees.
We embrace what makes us human, take time to play and have fun together

ABOUT THE ROLE

We’re expanding our Nordic Customer Success team and looking for a Customer Success Manager who is passionate about creating value at scale. This isn’t just about managing customers. It’s about shaping how we serve and support a rapidly growing customer base in smarter, more scalable ways. By joining us, you’ll play a vital role in building the very foundation for what Customer Success means in the digital era - not just at Simployer, but across the HR tech landscape.
You’ll be joining a strong and ambitious team in Norway, working side-by-side with expert CSMs, Revenue Operations, Customer Marketing, Product, and our Care team. Your focus? Our Expert Help customers - a large and diverse segment - where you’ll lead initiatives that improve adoption, drive retention, and create measurable impact across the full customer lifecycle.
This role is key to our long-term strategy: What you create here will influence not just your customers, but the success model for our entire CS organization.
Skills & Requirements

WHAT YOU WILL DO:

• Run strategic, one-to-many engagement programs such as webinars, lifecycle campaigns, and digital content.
• Own the full customer journey - onboarding, adoption, renewal - for a large and varied customer base.
• Monitor customer health and proactively address churn signals using data tools like Planhat and Power BI.
• Collaborate across Product, Marketing, Customer Care and Expert Advisors to align strategy and insights.
• Continuously improve automation and digital touchpoints to enhance the customer experience.
• Contribute to define and shape a high-performing, scalable Customer Success model that will grow with Simployer.
• Work closely with other Scaled CSMs as part of a strong and ambitious Nordic CS team and drive consistency and innovation across markets.