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Accounting Office Administrator at GBA LLP Chartered Professional Accountants
Mississauga, Ontario, Canada - Full Time
Skills Needed
Proficiency In Microsoft Dynamics Business Central, Excel, Word, Outlook, Adobe Pdf, Self Motivation, Strong Work Ethic, Excellent Organizational Skills, Time Management Skills, Interpersonal Skills, Team Working Skills, Customer Service Skills, Numeracy Skills, Writing Skills, Verbal Communication Skills, Good Judgement
Specialization
The ideal candidate should possess strong organizational skills, self-motivation, and excellent interpersonal abilities. Proficiency in Microsoft Dynamics Business Central and a strong work ethic are essential for success in this role.
Experience Required
Minimum 2 year(s)
Northern Station Agent at The Talent Team at Perimeter Aviation
Sachigo Lake, Ontario, Canada - Full Time
Skills Needed
Customer Service, Communication Skills, Teamwork, Flexibility, Safety Awareness, Mathematics, Indigenous Awareness, Problem Solving
Specialization
Candidates should have customer service experience and a basic understanding of mathematics. Indigenous and Cultural Awareness Training is considered an asset.
Team Captain at Boldr
Cambridge, Ontario, Canada - Full Time
Skills Needed
Leadership, Coaching, Customer Service, Empathy, Analytical Skills, Communication, Team Management, Operational Excellence, Performance Management, Continuous Improvement, Problem Solving, Collaboration, Adaptability, Training, Mentorship, Feedback
Specialization
Candidates should have a Bachelor's degree and at least 3 years of experience in customer service or team management, preferably in hospitality or adventure tourism. Strong communication skills and experience with CRM platforms are also required.
Experience Required
Minimum 5 year(s)
Abercrombie & Fitch - Assistant Manager, Vaughan Mills at Abercrombie and Fitch Co.
Vaughan, Ontario, Canada - Full Time
Skills Needed
Customer Experience, Sales, Omni Channel Fulfillment, Store Presentation, Sales Floor Supervision, Store Operations, Stockroom Operations, Staffing, Scheduling, Payroll Management, Training, Development, Communication, Asset Protection, Problem Solving, Team Building
Specialization
Candidates should have a bachelor's degree or one year of supervisory experience in a customer-facing role. Strong problem-solving skills and the ability to thrive in a fast-paced environment are essential.
Sales & Customer Service- Remote at Global Elite Texas
North Bay, Ontario, Canada - Full Time
Skills Needed
Strong Communicator, Dedicated Work Ethic, Flexibility Enthusiast
Specialization
A valid insurance license is required, which can be obtained through a quick online course if offered the position. Strong communication skills and a proactive attitude are essential for success.
Heavy Equipment Mechanic- at Enviri Corporation
Hamilton, Ontario, Canada - Full Time
Skills Needed
Heavy Equipment Repair, Troubleshooting, Diesel Engines, Gasoline Engines, Hydraulic Systems, Welding, Fabrication, Technical Manuals, Diagnostics, Fluid Changes, Electrical Systems, Cooling Systems, Brake Systems, Suspension, Steering, Engine Control Systems
Specialization
Candidates should have 6 months to 2 years of experience in heavy equipment maintenance and repair. A 421A Heavy Equipment Technician license is an asset, along with knowledge of diesel and gasoline engines, hydraulic systems, and electronics.
Construction Project Manager Intern (Summer 2026) at ARCO a Family of Construction Companies
Toronto, Ontario, Canada - Full Time
Skills Needed
Project Management, Estimating, Scheduling, Design Meetings, Buyout, Shop Drawing Review, Billing, Jobsite Visits, Training, Engineering, Construction Process, Communication, Team Collaboration, Problem Solving, Time Management, Client Needs
Specialization
Candidates must have a minimum GPA of 3.0 and be currently enrolled in a Bachelor’s or Master’s of Engineering program or a related field. Prior internship experience and extracurricular involvement are considered a plus.
Part Time School Bus Driver - Kitchener -Waterloo at Voyago
Kitchener, Ontario, Canada - Full Time
Skills Needed
Safety Focused, Clean Driving Record, Communication Skills, Knowledge Of Waterloo Region, Independent Work
Specialization
Candidates must hold a valid minimum full G class driver's license, with preference for B class drivers, and be 21 years of age or older. A clean criminal record search and knowledge of the Waterloo Region are also required.
Recruiter at CCI Ottawa
Ottawa, Ontario, Canada - Full Time
Skills Needed
Recruitment, Onboarding, Communication, Teamwork, Confidentiality, Decision Making, Human Resources, Diversity, Legislation, Analytics, Job Posting, Interview Coordination, Background Checks, Hris, Talent Acquisition, Community Engagement, Exit Interviews
Specialization
Candidates should have a certificate, diploma, or degree in Human Resources or a related field, along with a minimum of 2 years of recruitment experience. Familiarity with an applicant tracking system and relevant legislation is also required.
Experience Required
Minimum 2 year(s)
Fire Prevention Inspector - Cambridge/Woodstock (Pre-service Graduates Welc at Securitas Canada
Cambridge, Ontario, Canada - Full Time
Skills Needed
Fire Prevention, Life Safety Inspections, Training Delivery, Technical Support, Emergency Medical Response, Problem Solving, Stress Management, Fire Safety Audits, Equipment Maintenance, Fire Code Enforcement, Communication Skills, Team Collaboration, Attention To Detail, Safety Hazard Identification, Scba Knowledge, Fire Suppression Systems
Specialization
Candidates must have a minimum of Grade 12 or GED equivalent, with a preference for a Pre-Service Firefighter Diploma. Additional requirements include a valid Ontario Security Guard License, a G class Driver’s License, and various certifications related to firefighting and emergency response.
Data Center Technician at Microsoft
Toronto, Ontario, Canada - Full Time
Skills Needed
Data Center Operations, Troubleshooting, Diagnostics, Hardware Deployment, Team Collaboration, Safety Procedures, Security Procedures, Data Management, Technical Support, Cabling Infrastructure, Network Equipment, Server Equipment, Storage Equipment, Process Compliance, Customer Service, Performance Metrics
Specialization
Candidates must have a high school diploma or equivalent and basic knowledge of computer hardware, with a preference for those with 3+ years of experience in IT support. The role requires physical capabilities such as lifting and climbing, along with the ability to pass security screenings.
Experience Required
Minimum 2 year(s)
Sr. Adoption Manager at Applied Systems Canada
Toronto, Ontario, Canada - Full Time
Skills Needed
Outbound Sales, Saas Implementation, Customer Success, Payments Industry, Insurance Industry, Communication Skills, Customer Service Skills, Independent Work, Team Collaboration, Problem Solving, Organizational Skills, Training, Client Engagement, Product Feedback, Risk Taking, Adaptability
Specialization
Candidates should have 3+ years of experience in outbound sales, SaaS implementation, or customer success, along with a strong understanding of the payments and insurance industries. Excellent communication and customer service skills are essential, as well as the ability to work independently and as part of a team.
Experience Required
Minimum 2 year(s)
Internal- RECE Before and After School Educator at Umbrella Family and Child Centres of Hamilton
Hamilton, Ontario, Canada - Full Time
Skills Needed
Child Development, Communication Skills, Organizational Skills, Teamwork, Flexibility, Adaptability, Diversity, Equity, Inclusion
Specialization
Candidates must have a minimum of 1-year experience in childcare and a diploma in Early Childhood Education. Additional certifications and a satisfactory police check are also required.
Host at Boston Pizza
Cornwall, Ontario, Canada - Full Time
Skills Needed
Customer Service, Communication, Time Management, Organizational Skills, Teamwork, Hospitality, Relationship Building, Professional Development
Specialization
Candidates should enjoy working with people in a team environment and be committed to exceeding guest expectations. Strong organizational skills, effective communication, and a positive attitude are essential.
Part Time School Bus Driver - Kitchener -Waterloo at Voyago
Cambridge, Ontario, Canada - Full Time
Skills Needed
Safety Focused, Clean Driving Record, Communication Skills, Knowledge Of Waterloo Region, Independent Work
Specialization
Candidates must hold a valid full G class driver's license, with preference for B class drivers, and be 21 years of age or older. A clean criminal record search and knowledge of the Waterloo Region are also required.
Travailleurs/travailleuses de la production at Ontario Northland
North Bay, Ontario, Canada - Full Time
Skills Needed
Production Experience, Mechanical Aptitude, Tool Usage, Safety Procedures, Teamwork, Communication Skills, Organizational Skills, Adaptability
Specialization
Candidates must have a high school diploma or equivalent and 1-2 years of production experience. Skills in using hand and power tools, as well as good interpersonal and organizational skills, are required.
Cleaning Supervisor / Team Lead at Swift Clean Handyman
Toronto, Ontario, Canada - Full Time
Skills Needed
Residential Cleaning, Time Management, Organizational Skills, Facilities Maintenance, Driving, Custodial Experience, Commercial Cleaning, Cleaning, Communication Skills
Specialization
Candidates should have a high school diploma or GED and a valid driving license. Experience in the cleaning industry is preferred, along with good communication skills and the ability to lift up to 40lbs.
Kids Academy Instructor at Life Time
Mississauga, Ontario, Canada - Full Time
Skills Needed
Teaching, Communication, Customer Service, Child Development, Activity Planning, Safety Management, Behavior Management, Record Keeping
Specialization
Candidates must have less than a High School Diploma or GED and complete required training before starting. First Aid and CPR/AED certifications are required within the first 60 days of hire.
Associé, Fonds de capital-investissement at CPP Investments
Toronto, Ontario, Canada - Full Time
Skills Needed
Research, Financial Modeling, Analysis, Evaluation, Problem Solving, Communication, Interpersonal Skills, Relationship Building, Critical Thinking, Investment Judgment, Leadership, Collaboration, Market Analysis, Portfolio Monitoring, Due Diligence, Teamwork
Specialization
Candidates should have 2 to 4 years of relevant work experience in fields such as investment banking, consulting, or private equity. Strong research, financial modeling, and analytical skills are essential, along with a basic understanding of the private equity ecosystem.
Experience Required
Minimum 2 year(s)
barista - Store# 04922, EAGLESON & COWPLAND D/T at Starbucks Coffee Company
Ottawa, Ontario, Canada - Full Time
Skills Needed
Customer Engagement, Communication, Food Preparation, Beverage Preparation, Cash Handling, Store Safety, Teamwork, Interpersonal Skills, Flexibility, Instruction Understanding, Quick Learning, Relationship Building
Specialization
Candidates should have strong interpersonal skills and the ability to work as part of a team. They must be able to learn quickly and understand both oral and written instructions.
Accounting Office Administrator at GBA LLP Chartered Professional Accountants
Mississauga, Ontario, Canada -
Full Time

Start Date

Immediate

Expiry Date

02 Mar, 26

Salary

0.0

Posted On

02 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Proficiency In Microsoft Dynamics Business Central, Excel, Word, Outlook, Adobe PDF, Self Motivation, Strong Work Ethic, Excellent Organizational Skills, Time Management Skills, Interpersonal Skills, Team Working Skills, Customer Service Skills, Numeracy Skills, Writing Skills, Verbal Communication Skills, Good Judgement

Industry

Accounting

Description
Our client, Ten Plus Architectural Products Ltd. (https://www.tenplus-online.com/), is looking to hire an Accounting Office Administrator. Applications will only be accepted through this process - do not attempt to contact the Company by phone, email, mail or fax, as those submissions will not be accepted. We thank all who apply, but only successful candidates will be contacted regarding next steps. The Accounting Office Administrator is a dynamic position responsible for a wide range of administrative duties and critical accounting functions for Ten Plus. This role requires an individual who is focused, well organized, proactive and an avid multitasker. The position reports to the Finance Manager. Strategic Focus and ERP System Mastery The primary focus of this position is ensuring organizational financial health by maintaining customer accounts current and ensuring that cash flows are within schedule. The Administrator is responsible for core accounting duties such as accounts payables, accounts receivables and reporting. ERP System Proficiency is Essential: Success in this role requires Proficiency in Microsoft Dynamics Business Central ERP system. The Administrator is the primary user responsible for performing accounting entries, planning and reporting on Microsoft Dynamics Business Central. This includes generating and presenting key financial documents, specifically preparing and presenting AR and AP monthly reports to the Finance Manager. Key Responsibilities The responsibilities are split between critical accounting management and necessary administrative support: Financial Management and Accounting Duties Monitor follow up and manage Account Receivables. Follow up with customers on a regular basis and call customers to collect outstanding accounts. Perform accounting entries: sales order entries; invoicing; payables; taxes; payroll; planning and reporting on Microsoft Dynamics. Prepare and present monthly management reports to the Finance Manager. Lead or assist with special projects and reports as may be required. Administrative and Cross-Functional Support Duties Maintain good communication with the customers, team members and suppliers. Responsible for answering and directing all calls including detailed messages. Distribute all communications to the appropriate parties. Filing and other miscellaneous office duties as required. Assist HR with relevant data and documentation. In a Lead or supportive role, perform other tasks as may be required by other departments. The Ideal Candidate Profile The candidate must bring Integrity, honesty and high moral standards and demonstrate the focus, dedication and commitment necessary to excel in this wide-ranging role. Required Professional Attributes: Self motivation and strong work ethic. Great interpersonal and team working skills. The role requires playing a supportive role to other functions such as sales and production. Excellent organizational and time management skills. The ability to effectively prioritize and execute tasks. The ability to handle responsibility. Customer service skills, including the ability to be persuasive, encouraging, motivating while problem solving, and to represent Ten Plus in a positive and professional manner. Possess good numeracy, writing and verbal communication skills. Operational Expectations: Good judgement is always necessary and expected. When challenged with a problem or circumstances that are beyond your understanding or responsibility, good judgement dictates that you must ask your direct supervisor or member of the management for direction. Note: Although the foregoing attempts to enumerate every skill, qualification, duty and responsibility, such list could never be complete. Given that this is a dynamic position, additional duties and responsibilities may be assigned to the person in this position. Required Skills and Qualifications Summary Proficiency in Microsoft Dynamics Business Centra ERP system. Working knowledge of Excel; Word; Outlook and Adobe PDF. Self motivation and strong work ethic. Excellent organizational and time management skills. Great interpersonal and team working skills
Responsibilities
The Accounting Office Administrator is responsible for managing accounts receivables and payables, ensuring financial health, and preparing monthly management reports. This role also includes administrative support and communication with customers and team members.
Accounting Office Administrator at GBA LLP Chartered Professional Accountants
Mississauga, Ontario, Canada - Full Time
Skills Needed
Proficiency In Microsoft Dynamics Business Central, Excel, Word, Outlook, Adobe Pdf, Self Motivation, Strong Work Ethic, Excellent Organizational Skills, Time Management Skills, Interpersonal Skills, Team Working Skills, Customer Service Skills, Numeracy Skills, Writing Skills, Verbal Communication Skills, Good Judgement
Specialization
The ideal candidate should possess strong organizational skills, self-motivation, and excellent interpersonal abilities. Proficiency in Microsoft Dynamics Business Central and a strong work ethic are essential for success in this role.
Experience Required
Minimum 2 year(s)
Northern Station Agent at The Talent Team at Perimeter Aviation
Sachigo Lake, Ontario, Canada - Full Time
Skills Needed
Customer Service, Communication Skills, Teamwork, Flexibility, Safety Awareness, Mathematics, Indigenous Awareness, Problem Solving
Specialization
Candidates should have customer service experience and a basic understanding of mathematics. Indigenous and Cultural Awareness Training is considered an asset.
Team Captain at Boldr
Cambridge, Ontario, Canada - Full Time
Skills Needed
Leadership, Coaching, Customer Service, Empathy, Analytical Skills, Communication, Team Management, Operational Excellence, Performance Management, Continuous Improvement, Problem Solving, Collaboration, Adaptability, Training, Mentorship, Feedback
Specialization
Candidates should have a Bachelor's degree and at least 3 years of experience in customer service or team management, preferably in hospitality or adventure tourism. Strong communication skills and experience with CRM platforms are also required.
Experience Required
Minimum 5 year(s)
Abercrombie & Fitch - Assistant Manager, Vaughan Mills at Abercrombie and Fitch Co.
Vaughan, Ontario, Canada - Full Time
Skills Needed
Customer Experience, Sales, Omni Channel Fulfillment, Store Presentation, Sales Floor Supervision, Store Operations, Stockroom Operations, Staffing, Scheduling, Payroll Management, Training, Development, Communication, Asset Protection, Problem Solving, Team Building
Specialization
Candidates should have a bachelor's degree or one year of supervisory experience in a customer-facing role. Strong problem-solving skills and the ability to thrive in a fast-paced environment are essential.
Sales & Customer Service- Remote at Global Elite Texas
North Bay, Ontario, Canada - Full Time
Skills Needed
Strong Communicator, Dedicated Work Ethic, Flexibility Enthusiast
Specialization
A valid insurance license is required, which can be obtained through a quick online course if offered the position. Strong communication skills and a proactive attitude are essential for success.
Heavy Equipment Mechanic- at Enviri Corporation
Hamilton, Ontario, Canada - Full Time
Skills Needed
Heavy Equipment Repair, Troubleshooting, Diesel Engines, Gasoline Engines, Hydraulic Systems, Welding, Fabrication, Technical Manuals, Diagnostics, Fluid Changes, Electrical Systems, Cooling Systems, Brake Systems, Suspension, Steering, Engine Control Systems
Specialization
Candidates should have 6 months to 2 years of experience in heavy equipment maintenance and repair. A 421A Heavy Equipment Technician license is an asset, along with knowledge of diesel and gasoline engines, hydraulic systems, and electronics.
Construction Project Manager Intern (Summer 2026) at ARCO a Family of Construction Companies
Toronto, Ontario, Canada - Full Time
Skills Needed
Project Management, Estimating, Scheduling, Design Meetings, Buyout, Shop Drawing Review, Billing, Jobsite Visits, Training, Engineering, Construction Process, Communication, Team Collaboration, Problem Solving, Time Management, Client Needs
Specialization
Candidates must have a minimum GPA of 3.0 and be currently enrolled in a Bachelor’s or Master’s of Engineering program or a related field. Prior internship experience and extracurricular involvement are considered a plus.
Part Time School Bus Driver - Kitchener -Waterloo at Voyago
Kitchener, Ontario, Canada - Full Time
Skills Needed
Safety Focused, Clean Driving Record, Communication Skills, Knowledge Of Waterloo Region, Independent Work
Specialization
Candidates must hold a valid minimum full G class driver's license, with preference for B class drivers, and be 21 years of age or older. A clean criminal record search and knowledge of the Waterloo Region are also required.
Recruiter at CCI Ottawa
Ottawa, Ontario, Canada - Full Time
Skills Needed
Recruitment, Onboarding, Communication, Teamwork, Confidentiality, Decision Making, Human Resources, Diversity, Legislation, Analytics, Job Posting, Interview Coordination, Background Checks, Hris, Talent Acquisition, Community Engagement, Exit Interviews
Specialization
Candidates should have a certificate, diploma, or degree in Human Resources or a related field, along with a minimum of 2 years of recruitment experience. Familiarity with an applicant tracking system and relevant legislation is also required.
Experience Required
Minimum 2 year(s)
Fire Prevention Inspector - Cambridge/Woodstock (Pre-service Graduates Welc at Securitas Canada
Cambridge, Ontario, Canada - Full Time
Skills Needed
Fire Prevention, Life Safety Inspections, Training Delivery, Technical Support, Emergency Medical Response, Problem Solving, Stress Management, Fire Safety Audits, Equipment Maintenance, Fire Code Enforcement, Communication Skills, Team Collaboration, Attention To Detail, Safety Hazard Identification, Scba Knowledge, Fire Suppression Systems
Specialization
Candidates must have a minimum of Grade 12 or GED equivalent, with a preference for a Pre-Service Firefighter Diploma. Additional requirements include a valid Ontario Security Guard License, a G class Driver’s License, and various certifications related to firefighting and emergency response.
Data Center Technician at Microsoft
Toronto, Ontario, Canada - Full Time
Skills Needed
Data Center Operations, Troubleshooting, Diagnostics, Hardware Deployment, Team Collaboration, Safety Procedures, Security Procedures, Data Management, Technical Support, Cabling Infrastructure, Network Equipment, Server Equipment, Storage Equipment, Process Compliance, Customer Service, Performance Metrics
Specialization
Candidates must have a high school diploma or equivalent and basic knowledge of computer hardware, with a preference for those with 3+ years of experience in IT support. The role requires physical capabilities such as lifting and climbing, along with the ability to pass security screenings.
Experience Required
Minimum 2 year(s)
Sr. Adoption Manager at Applied Systems Canada
Toronto, Ontario, Canada - Full Time
Skills Needed
Outbound Sales, Saas Implementation, Customer Success, Payments Industry, Insurance Industry, Communication Skills, Customer Service Skills, Independent Work, Team Collaboration, Problem Solving, Organizational Skills, Training, Client Engagement, Product Feedback, Risk Taking, Adaptability
Specialization
Candidates should have 3+ years of experience in outbound sales, SaaS implementation, or customer success, along with a strong understanding of the payments and insurance industries. Excellent communication and customer service skills are essential, as well as the ability to work independently and as part of a team.
Experience Required
Minimum 2 year(s)
Internal- RECE Before and After School Educator at Umbrella Family and Child Centres of Hamilton
Hamilton, Ontario, Canada - Full Time
Skills Needed
Child Development, Communication Skills, Organizational Skills, Teamwork, Flexibility, Adaptability, Diversity, Equity, Inclusion
Specialization
Candidates must have a minimum of 1-year experience in childcare and a diploma in Early Childhood Education. Additional certifications and a satisfactory police check are also required.
Host at Boston Pizza
Cornwall, Ontario, Canada - Full Time
Skills Needed
Customer Service, Communication, Time Management, Organizational Skills, Teamwork, Hospitality, Relationship Building, Professional Development
Specialization
Candidates should enjoy working with people in a team environment and be committed to exceeding guest expectations. Strong organizational skills, effective communication, and a positive attitude are essential.
Part Time School Bus Driver - Kitchener -Waterloo at Voyago
Cambridge, Ontario, Canada - Full Time
Skills Needed
Safety Focused, Clean Driving Record, Communication Skills, Knowledge Of Waterloo Region, Independent Work
Specialization
Candidates must hold a valid full G class driver's license, with preference for B class drivers, and be 21 years of age or older. A clean criminal record search and knowledge of the Waterloo Region are also required.
Travailleurs/travailleuses de la production at Ontario Northland
North Bay, Ontario, Canada - Full Time
Skills Needed
Production Experience, Mechanical Aptitude, Tool Usage, Safety Procedures, Teamwork, Communication Skills, Organizational Skills, Adaptability
Specialization
Candidates must have a high school diploma or equivalent and 1-2 years of production experience. Skills in using hand and power tools, as well as good interpersonal and organizational skills, are required.
Cleaning Supervisor / Team Lead at Swift Clean Handyman
Toronto, Ontario, Canada - Full Time
Skills Needed
Residential Cleaning, Time Management, Organizational Skills, Facilities Maintenance, Driving, Custodial Experience, Commercial Cleaning, Cleaning, Communication Skills
Specialization
Candidates should have a high school diploma or GED and a valid driving license. Experience in the cleaning industry is preferred, along with good communication skills and the ability to lift up to 40lbs.
Kids Academy Instructor at Life Time
Mississauga, Ontario, Canada - Full Time
Skills Needed
Teaching, Communication, Customer Service, Child Development, Activity Planning, Safety Management, Behavior Management, Record Keeping
Specialization
Candidates must have less than a High School Diploma or GED and complete required training before starting. First Aid and CPR/AED certifications are required within the first 60 days of hire.
Associé, Fonds de capital-investissement at CPP Investments
Toronto, Ontario, Canada - Full Time
Skills Needed
Research, Financial Modeling, Analysis, Evaluation, Problem Solving, Communication, Interpersonal Skills, Relationship Building, Critical Thinking, Investment Judgment, Leadership, Collaboration, Market Analysis, Portfolio Monitoring, Due Diligence, Teamwork
Specialization
Candidates should have 2 to 4 years of relevant work experience in fields such as investment banking, consulting, or private equity. Strong research, financial modeling, and analytical skills are essential, along with a basic understanding of the private equity ecosystem.
Experience Required
Minimum 2 year(s)
barista - Store# 04922, EAGLESON & COWPLAND D/T at Starbucks Coffee Company
Ottawa, Ontario, Canada - Full Time
Skills Needed
Customer Engagement, Communication, Food Preparation, Beverage Preparation, Cash Handling, Store Safety, Teamwork, Interpersonal Skills, Flexibility, Instruction Understanding, Quick Learning, Relationship Building
Specialization
Candidates should have strong interpersonal skills and the ability to work as part of a team. They must be able to learn quickly and understand both oral and written instructions.