The Right Time Group of Companies continues to experience growth, and we are actively seeking candidates to join our ever-expanding and dynamic customer contact centre. This presents an excellent opportunity to become a part of one of Canada’s most profitable and fastest-growing residential home service providers.
As a Dispatcher and Sales Lead Coordinator, you will be responsible for dispatching technicians for our locations across Canada and delivering high-quality and efficient customer service to all Right Time customers, both internal and external. Your role will involve providing an exceptional experience to potential customers, existing customers, and field team members.
Right Time is currently in search of full-time Dispatchers and Sales Lead Coordinators to join our remote Customer Contact Centre. This position is particularly well-suited for individuals who are passionate about customer service, enjoy interacting with people, and thrive in a fast-paced environment.
This position is only available to applicants in Ontario.

QUALIFICATIONS:

• Post-secondary education (an asset).
• 2 years of work experience in a sales-oriented Call Centre (an asset).
• Availability to work a flexible schedule, including days, evenings, weekends, and select statutory holidays, to meet customer demand.
• Proficiency in Microsoft Office (Outlook, Excel) and Google Maps is required.
• Effective, professional, and polite communication skills in English (both verbal and written).
• Ability to address customer concerns in a friendly and non-threatening manner.
• High level of interpersonal skills necessary to provide outstanding customer service and thrive in a collaborative environment.
• Exceptional communication and listening skills.
• Willingness to accept feedback and coaching.
• Ability to remain composed and polite when working under pressure.

• Dispatch field technicians for our branches across Canada.
• Answer and address incoming customer inquiries via phone, email, and chat.
• Identify sales opportunities and overcome objections.
• Accurately collect data in an efficient, pleasant, and error-free manner.
• Adhere to scripts and adeptly handle objections.
• Assist customers in troubleshooting questions, issues, complaints, and inquiries related to products and services.
• Conduct outbound telephone calls to existing customers to promote offers, services, and new equipment.
• Follow instructions, processes, and procedures.
• Anticipate and respond to customers’ unique needs.
• Maintain consistency and exhibit a positive and helpful attitude.