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Jobs in South Africa

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Service Excellence Coach at LekkeSlaap
Cape Town, Western Cape, South Africa - Full Time
Skills Needed
Coaching, Training, Quality Assurance, Customer Service, Communication, Analytical Skills, Soft Skills, Team Leadership, Feedback, Customer Experience, Problem Solving, Engagement Techniques, Data Analysis, Process Improvement, Empathy, Organizational Skills
Specialization
Candidates should have over 3 years of experience in customer-facing training, coaching, or QA, preferably in the hospitality or travel industry. Proficiency in Afrikaans and English, along with strong communication and analytical skills, is essential.
Experience Required
Minimum 2 year(s)
Accountant at Grapevine Retail
Sandton, Gauteng, South Africa - Full Time
Skills Needed
Cost Accounting, Accounting Principles, Financial Forecasting, Financial Statements, Month End Close, Year End Close, Tax Preparation, Reporting, Auditing, Confidentiality, Attention To Detail, Accounting Software, Corporate Finance, Cpa, Cma
Specialization
Candidates should have proven experience as a cost accountant or in a relevant field, along with a thorough knowledge of accounting and corporate finance principles. An advanced degree in Accounting and CPA or CMA certification is preferred.
Experience Required
Minimum 2 year(s)
Executive Analytics and Insights at NielsenIQ
Cape Town, Western Cape, South Africa - Full Time
Skills Needed
Analytical Skills, Problem Solving Skills, Microsoft Excel, Microsoft Powerpoint, Data Visualization, Power Bi, Tableau, Communication Skills, Teamwork, Market Research, Consumer Behaviour, Data Analytics
Specialization
Completed a degree in Business, Economics, Statistics, Marketing, or a related field is required. Strong analytical and problem-solving skills along with at least one year of experience are necessary.
Bartender at Accor
Cape Town, Western Cape, South Africa - Full Time
Skills Needed
Guest Services, Professional Presentation, Communication Skills, Beverage Knowledge, Time Management, Teamwork, Attention To Detail, Physical Fitness, Problem Solving, Flexibility, Interpersonal Skills, Cocktail Mixing, Safety Awareness, Inventory Management, Customer Engagement, Positive Attitude
Specialization
Candidates must have at least 2 years of experience in a luxury hotel environment and possess strong guest service skills. A professional appearance, flexibility in working hours, and knowledge of beverages and cocktails are essential.
Experience Required
Minimum 2 year(s)
Officer, Customer Liaison (Level 1) at Standard Bank - UK
Kuilsrivier, Western Cape, South Africa - Full Time
Skills Needed
Client Coverage, Personal Banking, Branch Banking, Administrative Skills, Enquiry Management, Customer Reception, Team Working, Interacting With People, Documenting Facts, Following Procedures, Managing Tasks, Upholding Standards, Interpreting Data, Embracing Change, Thinking Positively, Showing Composure
Specialization
A secondary/high school qualification is required, along with 1-2 years of experience in branch banking and administrative roles. Exposure to client coverage and query management is also necessary.
Customer Service Consultant at iKhokha
Umhlanga Rocks, KwaZulu-Natal, South Africa - Full Time
Skills Needed
Customer Service, Call Centre Experience, Technical Support, Crm Tools, Problem Solving, Communication, Empathy, Data Capturing, Order Processing, Feedback Management, Device Troubleshooting, Product Knowledge, Service Level Agreements, First Call Resolution, Time Management, Attention To Detail
Specialization
Candidates must have at least 1 year of customer service or call centre experience and be proficient in using CRM tools. A Matric/Grade 12 or higher is required, along with strong skills in Microsoft Office applications.
Chef de Partie - (Cold Kitchen) at Radisson Hotel Group
Cape Town, Western Cape, South Africa - Full Time
Skills Needed
Creativity, Planning, Management, Quality Control, Staff Development, Menu Planning, Inventory Management, Culinary Skills, Food Safety, Hygiene Standards, Problem Solving, Communication, Guest Relations, Initiative, Flexibility, Professional Work Ethic
Specialization
Candidates must have a Matric Certificate and a chef diploma, along with 3-4 years of experience in a luxury hotel environment. Strong culinary skills, creativity, and the ability to work under pressure are essential.
Experience Required
Minimum 2 year(s)
Service Excellence Coach at LekkeSlaap
Cape Town, Western Cape, South Africa -
Full Time

Start Date

Immediate

Expiry Date

04 Feb, 26

Salary

0.0

Posted On

06 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Coaching, Training, Quality Assurance, Customer Service, Communication, Analytical Skills, Soft Skills, Team Leadership, Feedback, Customer Experience, Problem Solving, Engagement Techniques, Data Analysis, Process Improvement, Empathy, Organizational Skills

Industry

technology;Information and Internet

Description
🎓 Design & deliver engaging soft-skills, communication and customer-service training 🔁 Continuously refresh training content and coaching plans 🧾 Lead the Ops QA team (coach development, calibration, and quality standards) 📊 Analyse customer communication trends and implement solutions to improve clarity, tone and efficiency ✌🏻 Report directly to the COO 📍 V&A Waterfront, Cape Town (on-site) Who we are at Tripco: LekkeSlaap is South Africa’s leading accommodation booking app known for its user-friendliness, exceptional customer experience, and extensive local accommodation options. Owned by Tripco, a travel technology company based in Cape Town, LekkeSlaap is dedicated to delivering innovative solutions and maintaining high standards in travel technology. We’re now looking for a Service Excellence Coach to lift guest-facing service through coaching, quality assurance and insight-driven improvement. This role brings together training, coaching, and quality assurance to ensure every customer interaction reflects warmth, professionalism, and the LekkeSlaap standard. The successful candidate will lead and develop a small Quality Assurance team (3-4 people), work closely with the Customer Service Leads to increase customer service excellence and with the People Team to develop and launch training and development initiatives, targeted at service excellence within our customer service teams. This person will report directly to the COO. If you’re an energetic, people-focused professional with a passion for developing others and driving service excellence with metric driven training initiatives, we’d love to hear from you. Responsibilities: Coaching & Training Design and deliver engaging soft-skills, communication and customer-service training (workshops, role-plays, scenario-based learning). Run regular 1:1 coaching and team clinics; create measurable individual development plans and follow-up. Embed LekkeSlaap tone and brand voice across written and spoken channels via coaching and practical guides. Lead and develop the Ops QA/coaching team (3-4 people): set expectations, coach for performance, run calibration sessions. Support onboarding for new hires and ensure role-specific readiness checklists are met. Quality Assurance & Standards Define and maintain the QA framework, rubrics and sampling methodology. Audit interactions (calls, emails, chats) and deliver clear, action-oriented feedback loops. Refresh and maintain templates, tone guides and response libraries for consistency. Track QA compliance and support coaching follow-ups until improvement is embedded. Insights & Targeted Improvement Analyse QA scores, contact trends and NPS signals to identify root causes and improvement opportunities. Collaboration with Customer Service Leads on analysing CSAT signals to identify root causes and improvement opportunities. Produce concise, insight-focused reports and recommended actions. Design small experiments (training modules, template changes, process tweaks), measure impact and scale successes. Collaborate with Operations teams to ensure employee and customer feedback informs process improvements. 3+ years in customer-facing training, coaching or QA (contact centre, hospitality or travel preferred). Proficiency in Afrikaans and English (both written and verbal) Strong understanding of the accommodation industry and customer experience management. Proven experience in training, coaching, or customer service leadership, ideally in a contact centre or hospitality environment. Comfortable analysing interaction data and turning it into targeted coaching interventions. Strong communicator, organised, empathetic, and energised by building people capability. Strong understanding of customer service principles, communication best practices, and QA standards. Comfortable delivering both soft skills and technical training (or eager to grow into the latter). Energetic, empathetic, and people-focused. Analytical and solutions-driven, with a proactive mindset. Nice to Haves: Experience running soft-skills workshops and one-on-one coaching. Experience using Notion and Google Workspace. Previous experience in improving materials, methods, and engagement techniques. Modern offices based at the V&A Waterfront Travel vouchers and exclusive discounts Discovery Medical Aid contributions & Vitality Health subscription Retirement Annuity fund contribution Generous leave package Additional half-day's off every month Monthly team events and more!
Responsibilities
The Service Excellence Coach will design and deliver training focused on soft skills and customer service, while leading a small Quality Assurance team. This role involves analyzing customer communication trends and implementing solutions to enhance service quality.
Service Excellence Coach at LekkeSlaap
Cape Town, Western Cape, South Africa - Full Time
Skills Needed
Coaching, Training, Quality Assurance, Customer Service, Communication, Analytical Skills, Soft Skills, Team Leadership, Feedback, Customer Experience, Problem Solving, Engagement Techniques, Data Analysis, Process Improvement, Empathy, Organizational Skills
Specialization
Candidates should have over 3 years of experience in customer-facing training, coaching, or QA, preferably in the hospitality or travel industry. Proficiency in Afrikaans and English, along with strong communication and analytical skills, is essential.
Experience Required
Minimum 2 year(s)
Accountant at Grapevine Retail
Sandton, Gauteng, South Africa - Full Time
Skills Needed
Cost Accounting, Accounting Principles, Financial Forecasting, Financial Statements, Month End Close, Year End Close, Tax Preparation, Reporting, Auditing, Confidentiality, Attention To Detail, Accounting Software, Corporate Finance, Cpa, Cma
Specialization
Candidates should have proven experience as a cost accountant or in a relevant field, along with a thorough knowledge of accounting and corporate finance principles. An advanced degree in Accounting and CPA or CMA certification is preferred.
Experience Required
Minimum 2 year(s)
Executive Analytics and Insights at NielsenIQ
Cape Town, Western Cape, South Africa - Full Time
Skills Needed
Analytical Skills, Problem Solving Skills, Microsoft Excel, Microsoft Powerpoint, Data Visualization, Power Bi, Tableau, Communication Skills, Teamwork, Market Research, Consumer Behaviour, Data Analytics
Specialization
Completed a degree in Business, Economics, Statistics, Marketing, or a related field is required. Strong analytical and problem-solving skills along with at least one year of experience are necessary.
Bartender at Accor
Cape Town, Western Cape, South Africa - Full Time
Skills Needed
Guest Services, Professional Presentation, Communication Skills, Beverage Knowledge, Time Management, Teamwork, Attention To Detail, Physical Fitness, Problem Solving, Flexibility, Interpersonal Skills, Cocktail Mixing, Safety Awareness, Inventory Management, Customer Engagement, Positive Attitude
Specialization
Candidates must have at least 2 years of experience in a luxury hotel environment and possess strong guest service skills. A professional appearance, flexibility in working hours, and knowledge of beverages and cocktails are essential.
Experience Required
Minimum 2 year(s)
Officer, Customer Liaison (Level 1) at Standard Bank - UK
Kuilsrivier, Western Cape, South Africa - Full Time
Skills Needed
Client Coverage, Personal Banking, Branch Banking, Administrative Skills, Enquiry Management, Customer Reception, Team Working, Interacting With People, Documenting Facts, Following Procedures, Managing Tasks, Upholding Standards, Interpreting Data, Embracing Change, Thinking Positively, Showing Composure
Specialization
A secondary/high school qualification is required, along with 1-2 years of experience in branch banking and administrative roles. Exposure to client coverage and query management is also necessary.
Customer Service Consultant at iKhokha
Umhlanga Rocks, KwaZulu-Natal, South Africa - Full Time
Skills Needed
Customer Service, Call Centre Experience, Technical Support, Crm Tools, Problem Solving, Communication, Empathy, Data Capturing, Order Processing, Feedback Management, Device Troubleshooting, Product Knowledge, Service Level Agreements, First Call Resolution, Time Management, Attention To Detail
Specialization
Candidates must have at least 1 year of customer service or call centre experience and be proficient in using CRM tools. A Matric/Grade 12 or higher is required, along with strong skills in Microsoft Office applications.
Chef de Partie - (Cold Kitchen) at Radisson Hotel Group
Cape Town, Western Cape, South Africa - Full Time
Skills Needed
Creativity, Planning, Management, Quality Control, Staff Development, Menu Planning, Inventory Management, Culinary Skills, Food Safety, Hygiene Standards, Problem Solving, Communication, Guest Relations, Initiative, Flexibility, Professional Work Ethic
Specialization
Candidates must have a Matric Certificate and a chef diploma, along with 3-4 years of experience in a luxury hotel environment. Strong culinary skills, creativity, and the ability to work under pressure are essential.
Experience Required
Minimum 2 year(s)