THE OPPORTUNITY

QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate and consistent testing where and when they are needed most – home to hospital, lab to clinic.
Our culture puts our team members first and prioritizes actions that support happiness, inspiration and engagement. We strive to build meaningful connections with each other as we believe that employee happiness and business success are linked. Join us in our mission to transform the power of diagnostics into a healthier future for all.
QuidelOrtho has a new opening for a Product Specialist - Clinical Lab to join our team in South Africa, as we look to implement a new structure and framework that will support our customers. Due to our strong commercial success in 2024, and the high growth expectations, we are looking to hire top talent to join us on this exciting journey and support our continued expansion across 2025 and beyond!
Your new role: The Product Specialist is a key member of the country team working with the Business Manager & Field Engineers. In addition to his/her role as Product Specialist, the PS acts as a Laboratory Specialist, liaise and monitor the work of QuidelOrtho Distributors in the country. In this role he/she Interacts and supports, directly the customers in the supported market as well as the LSs, FEs, Sales & Marketing from the distributors. He/She documents and escalates internally according to QuidelOrtho processes.

WHAT YOU’LL BE DOING IN YOUR NEW ROLE:

• Participating in assay troubleshooting and re-training to address customer issues.
• Escalating complex issues to the Technical Solutions Center in accordance with the procedure in place.
• Managing and coordinating the product support to maintain a high level of end-user satisfaction.
• Supporting sales team with technical expertise to define and position the value of QuidelOrtho’s solutions. Collaborating with sales teams to deliver solution demos to potential customers.
• Monitoring customer base and maximizes customer retention rates by ensuring customer satisfaction.
• Responding to requests, planning and supporting operations of the team (demos, presentations, on-site support, support to Business managers).