At Bayobab Company, we are Lead with Care, integrity, and teamwork. Our mission is to create a supportive environment where employees can thrive and contribute to groundbreaking solutions.
Bayobab formerly MTN GlobalConnect is a Pan-African digital wholesale and infrastructure services company founded in 2017, and an operating company in the MTN Group. Bayobab formerly MTN GlobalConnect manages MTN’s international and national major wholesale activities, in addition to offering reliable wholesale and infrastructure solutions for fixed connectivity and wholesale mobility solutions that include international mobile services, Voice, SMS, signaling, roaming and interconnect.

EDUCATION:

• BA or BSc degree (preferably in Engineering or Computer Science)
• ITIL Certification

EXPERIENCE:

• 5+ years in relevant experience in Billing and associated processes

MISSION/ CORE PURPOSE OF THE JOB

The Engineer – Principal Billing will form a part of a highly-skilled group of IT and management experts responsible for the architectural, operational and delivery of the Bayobab’s global IT infrastructure and support other business units with the deployment and utilization of the assets. The position will furthermore support the Bayobab billing and associated services.

ROLE DELIVERABLES

• Review and support the implementation of the design and operations business unit
• Ensure optimization of the assigned billing applications to meet IT KPIs and customer expectations.
• Attain success rate and billing service availability KPIs
• Support the delivery of invoicing as per agreed SLA.
• Closure of audit items and attainment security and compliance KPIsTracking and monitoring of end-to-end service delivery and assurance across wholesale billing platforms.

ROLE DEPENDENCIES

• IT delivery, design and operational functions
• Inputs for strategy reports

The Engineer - Billing will be accountable to achieve the following objectives:

• Responsible for the implementation/upgrades, maintenance and support of the billing platforms and its related processes to achieve billing operations continuity.
• Ensure accurate billing and timely delivery of bills to Customers including timely Resolution of Customer billing disputes, queries and inquires.
• Support the update and management of Customer billing profiles on the billing system.
• Developing and implementing scripts and tools that will support and expand billing functionality.
• Application security, incident/problem management and correction, monitoring and investigation of call data records, generating ad-hoc and regular reports based on billing data and structure.
• Providing technical leadership for application upgrades, maintenance, Products, tariff configuration and Resource lifecycle management.
• Technical user requirement gathering including billing, service provisioning, route and mediation requirements.
• Integration tests for new services and upgrades on test platform.
• Observation and change management after implementation of services on production.
• Provide support for the Mediation flows configuration and definition of major data processing steps.
• Development of technical documents including Standard operating procedures, troubleshooting guides
• Derivation of trends in performance from statistics as well as from customer complaints to provide long term solutions to problems identified.
• Actively collaborate with other Business functions to understand their pain areas and come up with improvement plan.
• Interface with the wholesale solutioning team in support of large or strategic opportunities, especially in the definition of SLAs to be provided.Define SLAs and customer-specific reporting of this service, both internal (OpCos) and external end customer