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Customer Success Manager at LulaBet
Cape Town, Western Cape, South Africa - Full Time
Skills Needed
Leadership, People Management, Communication, Problem Solving, Analytical Skills, Reporting Skills, Customer Support Platforms, Customer Experience Principles
Specialization
Candidates should have a minimum of 3-5 years of experience in customer support, with at least 2 years in a supervisory role. Experience in managing omnichannel support and working in a 24/7 operation is advantageous.
Experience Required
Minimum 2 year(s)
Graduate (Service Desk) 1 Year Limited Contract at SITA Switzerland Sarl
, Gauteng, South Africa - Full Time
Skills Needed
User Account Administration, It Support, Troubleshooting, Active Directory, Attention To Detail, Organizational Skills, Problem Solving
Specialization
A Matric certificate is required along with basic PC literacy skills. Knowledge of Active Directory is advantageous, and strong attention to detail is essential.
Litigation Attorney (Cape Town Northern Suburbs) at peopleworth
Wellington, Western Cape, South Africa - Full Time
Skills Needed
Litigation Management, Client Portfolio Management, Civil Litigation, Commercial Litigation, Family Law, Property Disputes, Legal Strategy, Drafting Pleadings, Court Appearances, Magistrates Court Advocacy, High Court Advocacy, Client Communication, Business Development, Case Management, Procedural Compliance, Fee Recovery
Specialization
Candidates must be an Admitted Attorney of the High Court of South Africa with a minimum of four years of post-admission experience as a Litigation Attorney, managing varied caseloads independently. Essential requirements include strong drafting skills, confident court advocacy, sound knowledge of court rules, and the ability to grow a client portfolio.
Experience Required
Minimum 2 year(s)
Litigation Attorney (Cape Town Northern Suburbs) at peopleworth
Paarl, Western Cape, South Africa - Full Time
Skills Needed
Litigation, Client Portfolio Management, Civil Litigation, Commercial Litigation, Family Law, Property Disputes, Drafting Pleadings, Court Appearances, Magistrates Court, High Court, Legal Strategy, Client Communication, Business Development, Case Management, Procedural Compliance, Fee Recovery
Specialization
Candidates must be an Admitted Attorney of the High Court of South Africa with a minimum of four years of post-admission experience as a Litigation Attorney, managing varied caseloads independently. Essential requirements include strong drafting skills, confident court advocacy, sound knowledge of court rules, and the ability to grow a client portfolio.
Experience Required
Minimum 2 year(s)
Stewarding_Steward Supervisor at Radisson Hotel Group
Kempton Park, Gauteng, South Africa - Full Time
Skills Needed
Stewarding, Supervisory Skills, Guest Service, Problem Solving, Communication Skills, Cost Control, Inventory Control, Deep Cleaning, Preventative Maintenance, It Systems Proficiency
Specialization
Candidates must have experience in stewarding along with strong, hands-on supervisory skills and a commitment to exceptional guest service. Required attributes include personal integrity, problem-solving capabilities, and proficiency with various IT systems.
Experience Required
Minimum 2 year(s)
Freelance Legal Attorney (US Bar Admitted) - AI Trainer at Mindrift
Johannesburg, Gauteng, South Africa - Full Time
Skills Needed
Legal Attorney, Us Law, Ai Training, Prompt Generation, Ai Evaluation, Logic Assessment, Reasoning Improvement, Structured Scoring, Legal Consulting, English Proficiency
Specialization
Candidates must be legal consultants or attorneys experienced in US law, open to part-time, non-permanent projects, and ideally possess a law degree from the US context with at least two years of legal practice experience. Strong written English skills (C1/C2) and a stable internet connection are also required.
Experience Required
Minimum 2 year(s)
Freelance Legal Attorney (US Bar Admitted) - AI Trainer at Mindrift
Pretoria, Gauteng, South Africa - Full Time
Skills Needed
Legal Analysis, Ai Training, Prompt Generation, Logic Evaluation, Problem Solving, Us Law, Legal Practice, English Proficiency, Structured Scoring, Ai Reasoning
Specialization
Candidates must be legal consultants or attorneys admitted to the US Bar with experience in US law, holding a law degree (Bachelor, J.D., LLM, FLLM) within the US context and possessing at least two years of legal practice experience in a US jurisdiction. Strong written English skills (C1/C2) and a stable internet connection are also required.
Experience Required
Minimum 2 year(s)
Statistician with Python - Freelance AI Trainer at Mindrift
Johannesburg, Gauteng, South Africa - Full Time
Skills Needed
Statistics, Python, Numpy, Pandas, Scipy, Statsmodels, Scikit Learn, Ai System Evaluation, Data Validation, Problem Design, Scoring Criteria Application
Specialization
Candidates must be statisticians with experience in Python, ideally holding a degree in Statistics or related quantitative fields, and possessing 3+ years of professional mathematics experience. Strong written English proficiency (C1/C2) and strong Python proficiency for numerical validation are mandatory.
Experience Required
Minimum 2 year(s)
Front Office _Receptionist at Radisson Hotel Group
Kempton Park, Gauteng, South Africa - Full Time
Skills Needed
Patience, Empathy, Problem Solving, Communication, Teamwork, Service Orientation, Attention To Detail
Specialization
Candidates must possess flexibility, a positive 'Yes I Can!' attitude, an eye for detail, and a passion for creating extraordinary service experiences. While prior experience in a similar position is beneficial, it is not essential for application.
Risk Assurance Specialist at Absa Group
Sandton, Gauteng, South Africa - Full Time
Skills Needed
Understanding Of Key Controls, Risk Management, Interpersonal Skills, Communication Skills, Networking Skills, Analytical Ability, Logical Reasoning, Planning And Organizing, Writing And Reporting, Effective Time Management
Specialization
Candidates should have a BCom degree in Internal Audit or Risk Management and 4 to 5 years of experience in internal auditing or risk management. Experience in insurance-related audit engagement and data analysis is also required.
Experience Required
Minimum 2 year(s)
Waitron at Accor
Cape Town, Western Cape, South Africa - Full Time
Skills Needed
Customer Service, Food Service, Order Taking, Suggestive Selling, Hygiene Practices, Problem Solving, Teamwork, Communication, Time Management, Attention To Detail
Specialization
Candidates must have a minimum of Matric (Grade 12) and previous experience in the hotel industry. Knowledge in food and beverage is also required.
Retail Management Internship (Advertising) at takealot.com
Cape Town, Western Cape, South Africa - Full Time
Skills Needed
Written Communication, Verbal Communication, Creativity, Digital Marketing, Collaboration, Data Analysis, Organizational Skills, Time Management, Microsoft Office Suite, Google Workspace, Design Aesthetics, Analytical Thinking, Adaptability, Customer Focus, Problem Solving, Initiative
Specialization
A Diploma in Advertising/Marketing is required along with strong communication skills and creativity. Candidates should have a basic understanding of digital marketing tools and the ability to work collaboratively in a fast-paced environment.
Senior Civil & Structural Engineer at woodplc
Johannesburg, Gauteng, South Africa - Full Time
Skills Needed
Civil Engineering, Structural Engineering, Concrete Design, Steelwork Design, Crane Buildings, Quality Calculations, Project Coordination, Technical Reviews, Audits, Mining, Minerals Processing, Detail Design, Professional Sign Off, Cost Effective Solutions, Timely Delivery
Specialization
Candidates should have experience in civil (concrete) and structural steelwork design specifically for crane buildings. They must be able to produce quality calculations aligned with demanding project schedules.
Experience Required
Minimum 5 year(s)
Marketing Graduate at takealot.com
Cape Town, Western Cape, South Africa - Full Time
Skills Needed
Written Communication, Verbal Communication, Creativity, Digital Marketing, Collaboration, Data Analysis, Organizational Skills, Time Management, Microsoft Office, Google Workspace, Problem Solving
Specialization
Candidates must have a bachelor's degree in Marketing or a related field, along with strong communication and creative skills. A basic understanding of digital marketing tools and the ability to analyze data are also required.
Senior Project Manager - Data Centres at Aecom USA
Centurion, Gauteng, South Africa - Full Time
Skills Needed
Data Centre Design, Building Design, Project Management, Design Management, Site Due Diligence, Master Planning, Conceptual Design, Schematic Design, Detailed Design, Construction Documentation, Construction Administration, Client Facing, Multidisciplinary Coordination, Architecture, Engineering, Contract Administration
Specialization
Candidates must possess proven experience in both data center design and broader building design, as experience limited only to general project management is insufficient. Minimum education requires an Honours degree with four years of post-graduate experience, or equivalent experience levels for B-Tech, National Higher Diploma, or National Diploma holders.
Experience Required
Minimum 10 year(s)
Australian Based Dams / Reservoir Engineering Opportunities (Relocation ass at Aecom USA
Pretoria, Gauteng, South Africa - Full Time
Skills Needed
Dams Engineering, Reservoir Engineering, Design Management, Client Liaison, Project Management, Mentoring, Report Writing, Communication
Specialization
Candidates should have experience in dams or reservoir engineering and relevant tertiary qualifications. Excellent report writing and communication skills are also required.
Experience Required
Minimum 5 year(s)
Fractional Social Media Manager at Activate Talent
, , South Africa - Full Time
Skills Needed
Social Media Strategy, Content Creation, Brand Credibility, Engagement, Scheduling, Optimization, Medical Accuracy, Compliance, Performance Metrics, Audience Insights, Content Curation, Storytelling, Brand Campaigns, Social Media Trends, Healthcare Marketing, Autonomy
Specialization
Candidates must possess over 5 years of hands-on social media management experience, supported by a strong portfolio, preferably within healthcare or wellness sectors. Essential requirements include fluent English with excellent written communication skills and a proven ability to manage social media independently.
Experience Required
Minimum 5 year(s)
Business Analytics Graduate (Sales) at takealot.com
Cape Town, Western Cape, South Africa - Full Time
Skills Needed
Strong Written Communication Skills, Strong Verbal Communication Skills, Creativity, Digital Marketing Tools, Data Analysis, Consumer Insights, Organisational Skills, Time Management, Microsoft Office Suite, Google Workspace, Collaborative, Problem Solving
Specialization
Candidates must have a bachelor’s degree in Marketing or a related field, along with strong communication and creative skills. A basic understanding of digital marketing tools and the ability to analyze data are also required.
Freelance Mathematics Expert with Python Expertise - AI Trainer at Mindrift
Cape Town, Western Cape, South Africa - Full Time
Skills Needed
Mathematics, Python, Numpy, Pandas, Scipy, Ai Evaluation, Problem Design, Calculations Validation, Structured Scoring, Professional Practice, Logic Improvement, Assumptions Evaluation, Constraints Analysis, Professional Certifications, Written English, Numerical Validation
Specialization
Candidates should have a degree in Mathematics or related fields and at least 3 years of professional mathematics experience. Strong proficiency in Python and written English at a high level is also required.
Experience Required
Minimum 2 year(s)
Realtime Analyst at WNS Global Services
Cape Town, Western Cape, South Africa - Full Time
Skills Needed
Real Time Monitoring, Schedule Adherence, Intraday Adjustments, Communication, Reporting, Wfm Software, Analytical Skills, Problem Solving Skills, Interpersonal Skills, Data Accuracy, Excel Reporting
Specialization
Candidates should have a Matric and preferably a Bachelor's degree in a relevant field. Prior experience as a Real-Time Analyst in a contact center or customer service environment is a strong asset, along with proficiency in WFM software and strong analytical skills.
Experience Required
Minimum 2 year(s)
Customer Success Manager at LulaBet
Cape Town, Western Cape, South Africa -
Full Time

Start Date

Immediate

Expiry Date

22 Apr, 26

Salary

0.0

Posted On

22 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Leadership, People Management, Communication, Problem Solving, Analytical Skills, Reporting Skills, Customer Support Platforms, Customer Experience Principles

Industry

Gambling Facilities and Casinos

Description
Company Description The Customer Success Manager is responsible for leading and managing the customer support function to ensure excellent service delivery, operational efficiency, and high customer satisfaction. This role oversees day-to-day support operations, team performance, quality standards, and continuous improvement across all customer contact channels. Job Description Key Responsibilities Operational Management Oversee daily customer support operations across live chat, email, and calls. Ensure adherence to service level agreements (SLAs), response times, and quality standards. Manage escalations and ensure timely resolution of complex customer issues. Coordinate with internal departments such as Payments, Risk, Trading, IT, or Compliance to resolve customer queries effectively. Ensure business continuity during system downtime, including manual processes where required. People Management Lead, coach, and develop team leaders, agents, and support staff. Conduct performance reviews, one-on-one sessions, and corrective action where necessary. Manage staffing, scheduling, leave, and attendance to support 24/7 or shift-based operations. Identify training needs and collaborate with QA or training teams to improve performance. Foster a positive, accountable, and customer-focused team culture. Quality & Performance Management Monitor KPIs including CSAT, QA scores, first response time, resolution time, and productivity. Implement quality assurance frameworks and improvement plans. Analyse customer feedback and support data to identify trends and improvement opportunities. Prepare and present regular performance reports to senior management. Process Improvement & Strategy Review and optimise support processes, workflows, and tools to improve efficiency. Support the implementation of new systems, policies, or procedures. Contribute to customer experience strategy and continuous improvement initiatives. Ensure compliance with company policies, POPIA, and relevant regulatory requirements. Stakeholder & Customer Focus Act as a point of contact for internal stakeholders regarding support performance. Represent the customer support function in cross-departmental meetings. Ensure a consistent, professional, and empathetic customer experience. Qualifications Minimum of 3 – 5 years’ experience in a customer support or contact centre environment. At least 2 years’ experience in a supervisory or management role. Experience managing omnichannel support (chat, email, calls). Experience working in a 24/7 or shift-based operation is advantageous. Skills & Competencies Strong leadership and people management skills. Excellent communication and problem-solving abilities. Strong analytical and reporting skills. Proficiency with customer support platforms (e.g. Zendesk or similar). Ability to work under pressure and manage multiple priorities. Strong understanding of customer experience principles. Key Performance Indicators (KPIs) Customer Satisfaction (CSAT) Quality Assurance scores SLA adherence and response times Escalation resolution efficiency Team productivity and attendance Staff retention and development Working Conditions May require shift work, weekends, and public holidays depending on operational needs. onsite work.
Responsibilities
The Customer Success Manager oversees daily customer support operations and ensures adherence to service level agreements and quality standards. They also manage escalations and coordinate with internal departments to resolve customer queries effectively.
Customer Success Manager at LulaBet
Cape Town, Western Cape, South Africa - Full Time
Skills Needed
Leadership, People Management, Communication, Problem Solving, Analytical Skills, Reporting Skills, Customer Support Platforms, Customer Experience Principles
Specialization
Candidates should have a minimum of 3-5 years of experience in customer support, with at least 2 years in a supervisory role. Experience in managing omnichannel support and working in a 24/7 operation is advantageous.
Experience Required
Minimum 2 year(s)
Graduate (Service Desk) 1 Year Limited Contract at SITA Switzerland Sarl
, Gauteng, South Africa - Full Time
Skills Needed
User Account Administration, It Support, Troubleshooting, Active Directory, Attention To Detail, Organizational Skills, Problem Solving
Specialization
A Matric certificate is required along with basic PC literacy skills. Knowledge of Active Directory is advantageous, and strong attention to detail is essential.
Litigation Attorney (Cape Town Northern Suburbs) at peopleworth
Wellington, Western Cape, South Africa - Full Time
Skills Needed
Litigation Management, Client Portfolio Management, Civil Litigation, Commercial Litigation, Family Law, Property Disputes, Legal Strategy, Drafting Pleadings, Court Appearances, Magistrates Court Advocacy, High Court Advocacy, Client Communication, Business Development, Case Management, Procedural Compliance, Fee Recovery
Specialization
Candidates must be an Admitted Attorney of the High Court of South Africa with a minimum of four years of post-admission experience as a Litigation Attorney, managing varied caseloads independently. Essential requirements include strong drafting skills, confident court advocacy, sound knowledge of court rules, and the ability to grow a client portfolio.
Experience Required
Minimum 2 year(s)
Litigation Attorney (Cape Town Northern Suburbs) at peopleworth
Paarl, Western Cape, South Africa - Full Time
Skills Needed
Litigation, Client Portfolio Management, Civil Litigation, Commercial Litigation, Family Law, Property Disputes, Drafting Pleadings, Court Appearances, Magistrates Court, High Court, Legal Strategy, Client Communication, Business Development, Case Management, Procedural Compliance, Fee Recovery
Specialization
Candidates must be an Admitted Attorney of the High Court of South Africa with a minimum of four years of post-admission experience as a Litigation Attorney, managing varied caseloads independently. Essential requirements include strong drafting skills, confident court advocacy, sound knowledge of court rules, and the ability to grow a client portfolio.
Experience Required
Minimum 2 year(s)
Stewarding_Steward Supervisor at Radisson Hotel Group
Kempton Park, Gauteng, South Africa - Full Time
Skills Needed
Stewarding, Supervisory Skills, Guest Service, Problem Solving, Communication Skills, Cost Control, Inventory Control, Deep Cleaning, Preventative Maintenance, It Systems Proficiency
Specialization
Candidates must have experience in stewarding along with strong, hands-on supervisory skills and a commitment to exceptional guest service. Required attributes include personal integrity, problem-solving capabilities, and proficiency with various IT systems.
Experience Required
Minimum 2 year(s)
Freelance Legal Attorney (US Bar Admitted) - AI Trainer at Mindrift
Johannesburg, Gauteng, South Africa - Full Time
Skills Needed
Legal Attorney, Us Law, Ai Training, Prompt Generation, Ai Evaluation, Logic Assessment, Reasoning Improvement, Structured Scoring, Legal Consulting, English Proficiency
Specialization
Candidates must be legal consultants or attorneys experienced in US law, open to part-time, non-permanent projects, and ideally possess a law degree from the US context with at least two years of legal practice experience. Strong written English skills (C1/C2) and a stable internet connection are also required.
Experience Required
Minimum 2 year(s)
Freelance Legal Attorney (US Bar Admitted) - AI Trainer at Mindrift
Pretoria, Gauteng, South Africa - Full Time
Skills Needed
Legal Analysis, Ai Training, Prompt Generation, Logic Evaluation, Problem Solving, Us Law, Legal Practice, English Proficiency, Structured Scoring, Ai Reasoning
Specialization
Candidates must be legal consultants or attorneys admitted to the US Bar with experience in US law, holding a law degree (Bachelor, J.D., LLM, FLLM) within the US context and possessing at least two years of legal practice experience in a US jurisdiction. Strong written English skills (C1/C2) and a stable internet connection are also required.
Experience Required
Minimum 2 year(s)
Statistician with Python - Freelance AI Trainer at Mindrift
Johannesburg, Gauteng, South Africa - Full Time
Skills Needed
Statistics, Python, Numpy, Pandas, Scipy, Statsmodels, Scikit Learn, Ai System Evaluation, Data Validation, Problem Design, Scoring Criteria Application
Specialization
Candidates must be statisticians with experience in Python, ideally holding a degree in Statistics or related quantitative fields, and possessing 3+ years of professional mathematics experience. Strong written English proficiency (C1/C2) and strong Python proficiency for numerical validation are mandatory.
Experience Required
Minimum 2 year(s)
Front Office _Receptionist at Radisson Hotel Group
Kempton Park, Gauteng, South Africa - Full Time
Skills Needed
Patience, Empathy, Problem Solving, Communication, Teamwork, Service Orientation, Attention To Detail
Specialization
Candidates must possess flexibility, a positive 'Yes I Can!' attitude, an eye for detail, and a passion for creating extraordinary service experiences. While prior experience in a similar position is beneficial, it is not essential for application.
Risk Assurance Specialist at Absa Group
Sandton, Gauteng, South Africa - Full Time
Skills Needed
Understanding Of Key Controls, Risk Management, Interpersonal Skills, Communication Skills, Networking Skills, Analytical Ability, Logical Reasoning, Planning And Organizing, Writing And Reporting, Effective Time Management
Specialization
Candidates should have a BCom degree in Internal Audit or Risk Management and 4 to 5 years of experience in internal auditing or risk management. Experience in insurance-related audit engagement and data analysis is also required.
Experience Required
Minimum 2 year(s)
Waitron at Accor
Cape Town, Western Cape, South Africa - Full Time
Skills Needed
Customer Service, Food Service, Order Taking, Suggestive Selling, Hygiene Practices, Problem Solving, Teamwork, Communication, Time Management, Attention To Detail
Specialization
Candidates must have a minimum of Matric (Grade 12) and previous experience in the hotel industry. Knowledge in food and beverage is also required.
Retail Management Internship (Advertising) at takealot.com
Cape Town, Western Cape, South Africa - Full Time
Skills Needed
Written Communication, Verbal Communication, Creativity, Digital Marketing, Collaboration, Data Analysis, Organizational Skills, Time Management, Microsoft Office Suite, Google Workspace, Design Aesthetics, Analytical Thinking, Adaptability, Customer Focus, Problem Solving, Initiative
Specialization
A Diploma in Advertising/Marketing is required along with strong communication skills and creativity. Candidates should have a basic understanding of digital marketing tools and the ability to work collaboratively in a fast-paced environment.
Senior Civil & Structural Engineer at woodplc
Johannesburg, Gauteng, South Africa - Full Time
Skills Needed
Civil Engineering, Structural Engineering, Concrete Design, Steelwork Design, Crane Buildings, Quality Calculations, Project Coordination, Technical Reviews, Audits, Mining, Minerals Processing, Detail Design, Professional Sign Off, Cost Effective Solutions, Timely Delivery
Specialization
Candidates should have experience in civil (concrete) and structural steelwork design specifically for crane buildings. They must be able to produce quality calculations aligned with demanding project schedules.
Experience Required
Minimum 5 year(s)
Marketing Graduate at takealot.com
Cape Town, Western Cape, South Africa - Full Time
Skills Needed
Written Communication, Verbal Communication, Creativity, Digital Marketing, Collaboration, Data Analysis, Organizational Skills, Time Management, Microsoft Office, Google Workspace, Problem Solving
Specialization
Candidates must have a bachelor's degree in Marketing or a related field, along with strong communication and creative skills. A basic understanding of digital marketing tools and the ability to analyze data are also required.
Senior Project Manager - Data Centres at Aecom USA
Centurion, Gauteng, South Africa - Full Time
Skills Needed
Data Centre Design, Building Design, Project Management, Design Management, Site Due Diligence, Master Planning, Conceptual Design, Schematic Design, Detailed Design, Construction Documentation, Construction Administration, Client Facing, Multidisciplinary Coordination, Architecture, Engineering, Contract Administration
Specialization
Candidates must possess proven experience in both data center design and broader building design, as experience limited only to general project management is insufficient. Minimum education requires an Honours degree with four years of post-graduate experience, or equivalent experience levels for B-Tech, National Higher Diploma, or National Diploma holders.
Experience Required
Minimum 10 year(s)
Australian Based Dams / Reservoir Engineering Opportunities (Relocation ass at Aecom USA
Pretoria, Gauteng, South Africa - Full Time
Skills Needed
Dams Engineering, Reservoir Engineering, Design Management, Client Liaison, Project Management, Mentoring, Report Writing, Communication
Specialization
Candidates should have experience in dams or reservoir engineering and relevant tertiary qualifications. Excellent report writing and communication skills are also required.
Experience Required
Minimum 5 year(s)
Fractional Social Media Manager at Activate Talent
, , South Africa - Full Time
Skills Needed
Social Media Strategy, Content Creation, Brand Credibility, Engagement, Scheduling, Optimization, Medical Accuracy, Compliance, Performance Metrics, Audience Insights, Content Curation, Storytelling, Brand Campaigns, Social Media Trends, Healthcare Marketing, Autonomy
Specialization
Candidates must possess over 5 years of hands-on social media management experience, supported by a strong portfolio, preferably within healthcare or wellness sectors. Essential requirements include fluent English with excellent written communication skills and a proven ability to manage social media independently.
Experience Required
Minimum 5 year(s)
Business Analytics Graduate (Sales) at takealot.com
Cape Town, Western Cape, South Africa - Full Time
Skills Needed
Strong Written Communication Skills, Strong Verbal Communication Skills, Creativity, Digital Marketing Tools, Data Analysis, Consumer Insights, Organisational Skills, Time Management, Microsoft Office Suite, Google Workspace, Collaborative, Problem Solving
Specialization
Candidates must have a bachelor’s degree in Marketing or a related field, along with strong communication and creative skills. A basic understanding of digital marketing tools and the ability to analyze data are also required.
Freelance Mathematics Expert with Python Expertise - AI Trainer at Mindrift
Cape Town, Western Cape, South Africa - Full Time
Skills Needed
Mathematics, Python, Numpy, Pandas, Scipy, Ai Evaluation, Problem Design, Calculations Validation, Structured Scoring, Professional Practice, Logic Improvement, Assumptions Evaluation, Constraints Analysis, Professional Certifications, Written English, Numerical Validation
Specialization
Candidates should have a degree in Mathematics or related fields and at least 3 years of professional mathematics experience. Strong proficiency in Python and written English at a high level is also required.
Experience Required
Minimum 2 year(s)
Realtime Analyst at WNS Global Services
Cape Town, Western Cape, South Africa - Full Time
Skills Needed
Real Time Monitoring, Schedule Adherence, Intraday Adjustments, Communication, Reporting, Wfm Software, Analytical Skills, Problem Solving Skills, Interpersonal Skills, Data Accuracy, Excel Reporting
Specialization
Candidates should have a Matric and preferably a Bachelor's degree in a relevant field. Prior experience as a Real-Time Analyst in a contact center or customer service environment is a strong asset, along with proficiency in WFM software and strong analytical skills.
Experience Required
Minimum 2 year(s)