HCL

We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products.
HCLTech is a globally recognized leader in the Tech and IT industry, but we’ve never forgotten the startup mindset that got us here. We’ve always approached our work with an idea-first attitude because every one of our accomplishments —no matter how big or small —can be traced back to an idea’s single spark.
It’s that spark —that inner drive —that sets our people apart from our competitors. It enables us not just to pull off game-changing feat after game-changing feat but to better our world in the process. We want you to find your spark. Because that’s what drives you to be better, be more and ultimately, be more fulfilled.
Note: Candidates must be eligible to work in Sweden
Fluent in Swedish and English

JOB DESCRIPTION

We are looking for a Desktop Support Engineer to join our team in Helsingborg site .They will work in a very dynamic environment as a member of a team of several engineers who will accompany you in your growth. They will provide level 2/3 desk-side IT support for different devices (Desktops, Laptops, Tablets and Smartphones).

KNOWLEDGE REQUIRED FOR THIS ROLE-

· Good understanding of support processes and ability to manage and develop a team
· Experience in managing a team of Field Support engineers, IT Support engineers
· Experience on Vendor service management
· Excellent communication and co-operation skills
· Proactive and independent ways of working
· Fluent oral and written English
· ITIL knowledge, certificate is considered an advantage
· Good interpersonal skills and customer-oriented mindset
· Should be able to understand the IT Infrastructure, IT Change Management, Understanding of Network and Servers
· Should be able to work on Microsoft Office tools

MAIN RESPONSIBILITIES:

· Provide IT operational expertise leveraging
1) global industry standards (e.g.: ITIL)
2) ensuring Customer’s standards are followed
· Monitors service delivery performance and compliance with high focus on Employee Experience
· Has a deep understanding of:
· The Site: Infrastructure, IT Challenges, Network Layout, Critical Business Processes
· The Services: Who deliver What, Key Contacts
· The Employees: Type, Needs and Challenges
· Able to execute changes/IMACs along with the larger IT team
· Applies a blend of subject matter, Customer environment and leadership expertise to solve simple and complex business IT operations issues
· Travel to sites in the cluster
· Work with the field services tech, field services site lead and offshore/onshore various technology teams to achieve end user wow experience