QUALIFICATIONS AND SKILLS:

• Bachelor’s degree in Tourism, Hospitality, Business Administration, or related field.
• Proven experience (2–4 years) in travel and tourism operations.
• Strong knowledge of ticketing systems, tour planning, and travel documentation.
• Excellent communication and interpersonal skills.
• Proficiency in MS Office and travel management software (e.g., Amadeus, Galileo, Sabre).
• Ability to handle multiple tasks and work under pressure.
• Strong problem-solving and customer service orientation.

• Plan, coordinate, and execute travel itineraries, packages, and tours.
• Liaise with hotels, airlines, transport companies, and other partners for bookings and reservations.
• Manage visa processing, travel insurance, and other travel-related documentation.
• Handle customer queries, resolve complaints, and ensure client satisfaction.
• Oversee group and individual travel arrangements, including ticketing and accommodation.
• Monitor tour operations to ensure quality standards and timely delivery of services.
• Maintain accurate records of bookings, payments, and customer communications.
• Assist in budget preparation, cost control, and vendor negotiations to maximize profitability.
• Coordinate with the sales team for promotional packages and seasonal offers.
• Ensure compliance with company policies, travel regulations, and safety standards.