SERVICE COORDINATOR

Dubai, United Arab Emirates
Major movements like globalisation, digitalisation and energy shortages shape some of our largest future challenges. Challenges that we are
happy to accept and dive into. We understand the trends that influence our company and our business and act accordingly. By developing
products and solutions we move not only water, we also move the future for people all over the world. As a pioneer in the pump industry we
focus as much on our employees as on our high quality pumps. Those of you who want to be part of the Wilo will experience a constant flow of
personal and organizational development as well as sufficient space for the implementation of own ideas. At Wilo you will move the future, for
yourself and for others.

Care about customer contacts concerning technical problem diagnostic,
product consultancy, application consultancy and customer address
qualification to ensure a high qualitative technical support related to
customers requirements.
Clarify internal technical service matters concerning problem analysis,
solution creation, solution documentation and 3rd level cooperation and
coordination to ensure a high qualitative internal technical support.
Monitor and maintain the health and safety standards within the service
organization and also external suppliers.
Obtains resolution of routine customer complaints and issues.
Tracks order activity, and alerts appropriate staff of any potential delivery
problems
Records and processes routine orders and/or inquiries received by mail,
telephone, and/or through customer personal contact.
Provides pricing, availability, and schedule information within established
guidelines.
work experience of 4 years
advanced MS Office skills; advanced ERP skills
Advanced product knowledge and advanced application knowledge
Basic knowledge in Market Segments
IT-Knowledge on advanced level
Min Education B.E