Senior F&B Reservations Agent
543427

Sales, Marketing & Communications

Full time
Mandarin Oriental Downtown, Dubai
Mandarin Oriental Downtown, Dubai is looking for a Senior F&B Reservations Agent to join our Reservations team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Nestled in the city’s heart, Mandarin Oriental Downtown, Dubai offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.
With unparalleled views of Dubai’s skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms & Suites.
Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai is not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.

• Manage all food and beverage reservations, ensuring accuracy, handling special requests, and maintaining booking systems.
• Provide personalized assistance to guest inquiries via phone and email to enhance their dining experience.
• Support operations and respond to guest issues in the absence of managers or supervisors, ensuring effective communication.
• Maximize booking conversions and upsell events, menus, and offers to drive revenue.
• Coordinate group/event bookings on time and maintain an accurate customer database.
• Stay updated with training, follow IT compliance policies, and work flexible rotational shifts as required